On arrival I pushed the call button, no reply, this was repeated several times over about five minutes. I assumed the intercom was not working and backed out and went into the adjacent entry point. Called again twice, eventually somebody answered and I gave my name, booking ref and registration. They could not find my booking, but let me. At the desk, they had difficulty finding my reservation and when I asked what was wrong with the intercom system, as I had waited several minutes before reversing out and trying the other entrance lane. I was told they had been busy. It would have been helpful to tell me this on the intercom, after the first couple of attempts to contact the office. If this had been my first booking experience, it is unlikely that I would use your services again. I do hope my next arrival experience, will be up to your previous good standards