Airparks Reviews

Name: Airparks
Rating: 3.41

3.4 Rating 1,039 Reviews

51 %

of reviewers recommend Airparks

Company Reviews

Questions

Metrics

3.4

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

Visit Website

Email:

customerrelations@holidayextras.co.uk

Write Your review

Tell us how Airparks made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“COMPLETE RIP-OFF !! - ALTHOUGH WE PRE-PAID OUR PARKING WE WERE STILL CHARGED £152 FOR 4 DAYS PARKING AT BIRMINGHAM AIRPORT AS THE SO-CALLED DIRECTIONS LED US TO A NCP CAR PARK - SO WE PAID A TOTAL OF £220 FOR 4 DAYS !! WILL NEVER USE AGAIN, AND STAND BY FOR THE REVIEW SLAUGHTER - GUY AT THE NCP PARK TOLD US THIS IS HAPPENING ALL THE TIME - HE KNEW IMMEDIATELY WHAT THE PROBLEM WAS - THINKING OF SUING !”

Helpful Report

Posted 9 months ago

“Awful. Arrived at Luton 23.15 eventually got through passport then waited 30 mins for the bus. Dreadful service to a dreadful airport”

Helpful Report

Posted 1 year ago

“Absolutely insulting. Left my car for 5 nights, I had to pay 103£ for finding my car damaged after my holiday. So far airparks are ignoring my emails. Staff on the site are unprepared to deal with you if you find your car damaged. I don't know for what am I paying? Security? Or what? Would NOT recommend.”

Helpful Report

Posted 2 years ago

“States on the website park buses run every 20 minutes. So after waiting 35 minutes at Luton airport (green F) zone, we called and were informed buses run every 30 minutes!! We arrived with another couple at 10.55am. The bus was there but NOT in the bus stop. We were informed that the buses in fact run every 30 Minutes (next bus 11.30) which did indeed arrive! Misleading information. Would not use again! Don't deliver what they advertise will report to trading standards for incorrect advertising.”

Helpful Report

Posted 2 years ago

“Excellent price, close to Birmingham Airport. The thing that stood out was the friendly and helpful staff. From insisting on loading suitcases on the bus, directing fellow passengers on where to park at the airport for pick ups, to taking us in the bus to the closet point to our car. To cap it all they jumped started my car twice which involved lugging a heavy professional starter from the office to my car. All done with a smile”

Helpful Report

Posted 3 years ago

“We have previously used this service many times before, however on the the last two occasions we have had to wait over an hour for a bus to take us back to the carpark. This is totally unacceptable. When I called them from the airport, after waiting ages asking why no buses were Turing up I was told it be 15 minutes. 45 minutes later it arrived by that time everyone in the queue were pretty annoyed! The extended carpark is poorly illuminated making hard to locate your car in the pitch black. What made it worse was to see all the buses parked up in the carpark not being used. Airparks you need to get your act together as your services have completely failed compared to how they used to be. It’s not fare to expect customers have to wait this long for a transfer it’s ridiculous”

Helpful Report

Posted 3 years ago

“AVOID like the plague!!! I would give negative stars if I can. This company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than £700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit. DON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they "don't have time to look at the footage". To me it sounds like 'you mean nothing to us after we take your money'. What's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, "sorry the staff at Airparks is busy". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait. In conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved £4 pounds in booking but wasted £700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation.”

Helpful Report

Posted 3 years ago

“Well due to the CV19 we have ALL suffered 1 way or another. I had to cancel my parking due to flights being cancelled on the 17th March at the time was offered a monetary refund, have to wait 30 days. Waited the 30 days no refund, I had to contact AIRPARKS only to recieve a email telling me I have to have a voucher. Not excepting or happy about vouchers.”

Helpful Report

Posted 4 years ago

“Iam devastated I have to say...been late from my last visit abroad for 7 days because of funeral of very close relative,did call with advance to explain reason why also declare that I’ve got pictures also death certificate to present but airparks in luton charge me fine of £100,and that’s 300% more than I usualy pay for hole week.There is no need to make money this way,I’ve used them for hole two years but now just gonna find someone elso.Beware!!!”

Helpful Report

Posted 4 years ago

“l must complain about the service l received. l booked and paid for my parking two weeks before l had to fly to France at a cost of £46.99 l arrived at the barrier for Liverpool Airport car park on the 5th of October 2015 and was told my registration was not recognised although l knew the amount had been taken from my bank account. The man told me to get a day ticket for £35.00 and they would sort it out after l parked up, they then gave me a number to call and book again which was with Holiday Extras( l did not know this at the time.) l did not want to pay the £35.00 a day so l then booked again at a further cost of £54.99 when l came back l gave the new and original confirmation to the parking man and l was let out of the car park. l then contacted Ryanair and Parkvia l asked for a refund via Julie at Ryan Air and after several emails between us it still has not been sorted out, in fact the last two emails have not even been answered. Needless to say l will not be traveling or parking at Liverpool Airport again. Tricia (angry pensioner) --------------------------------------------------------------------------------”

Helpful Report

Posted 8 years ago

“I had my car valeted before taking my daughters on holiday, I was asked if I required car cleaning while I was away, which I obviously declined When my car was returned to me, it looked like it had been driven through a desert, I could not believe how bad it was, where do you park the cars?”

Helpful Report

Posted 9 years ago

“My only reason for parking here was that my vehicle would be safe & secure whilst I was on holiday with my family, this obviously was not the case as when my family & I arrived back to my car on level 8 in the multi storey car park at approx 9pm on 19th April 2015 We discovered damage to my rear bumper and passenger side door. I have attached photo’s of the damages for your information. I contacted the Security team on the barrier to see if anyone had reported this but they advised no one had so whoever did this damage clearly just drove off.”

Helpful Report

Posted 9 years ago

“Fine parking, but returning to car park at 01.30 Sunday morning was a scrum, not helped by several aircraft arriving around the same time. Will think again about using the T2 Long Stay. Have used several times before but not had this experience.”

Helpful Report

Posted 9 years ago

“Thanks for sending a feedback email addressed to the wrong person! However the service was via airparks and didn't use their parking facilities.”

Helpful Report

Posted 9 years ago

“My rating is probably too high. Very disappointed as web site implies no transfer necessary when also booking Ibis hotel at Birmingham airport thus giving impression that car parking is on site at the airport, Did not realise it was off site until after I had booked and paid my money. Suggest website is amended so it is not ambiguous.”

Helpful Report

Posted 9 years ago

“You could get my name right on the email to start guys!!”

Helpful Report

Posted 9 years ago

“Yet again, even though I had pre-booked & pre-paid, when I put my ticket in the machine to exit the car park I was told I owed £185, & had to dash to the boot of the car to dig out my paperwork so I would be allowed through the barrier to exit...”

Helpful Report

Posted 9 years ago

“This is the second time i have used this site. Location is excellent, booking is easy and space ok however the bus system is hopeless. Bus took 40mins to pick up and drop off at terminal 1 completely overcrowded. Return journey waited 40mins at bus stop again overcrowded with driver complaining. Thought this was a blip but same second time. Made me late and frustrated for the flight. Return journey same as first 40mins. Tried customer services to find out why the 10min service was not arriving with no answer! You also have my name wrong it is Tomkinson.”

Helpful Report

Posted 9 years ago

“You have sent this e mail to MR Roberts, I am not Mr Roberts and have not used Airparks, I use gatwicks own official parking, its cheaper and more convenient.”

Helpful Report

Posted 9 years ago

“As you have the wrong name on you survey, I must rate this as v poor.”

Helpful Report

Posted 9 years ago

Airparks is rated 3.4 based on 1,039 reviews