We we're very disappointed upon arrival at Birmingham airport car park 2 that there was no record of our booking. The guy on the intercom told us to take a ticket and park and it should be sorted on our return. After collecting our car at 11.30pm and with a long drive to bristol and irritable 3yr old we were even more angry when told there was no booking record and we would have to pay again. Luckily I had printed the full confirmation and receipt so we managed to get out with not forking out more money but we were really not happy. I do intend on making a full complaint.