We always use Jetparks and don't usually have any problems. Recently I pre booked on entry it didn't recognise my car registration & I couldn't scan my bar code from confirmation email, spoke to someone who let me through so no issues with that. Bus collected me within 10 mins, happy with that. However when arriving back, got straight on bus from terminal, taking us to J2, we needed bus stop no. 2 as this is where I parked. The driver drive in the car park and totally bypassed stops 1 & 2, we thought maybe he's going the other way round the car park so we waited, but then he went and drove straight back out, so we had to wait on the bus and do the whole loop again! We weren't happy. I thought the drivers were supposed to drive past all the bus stops?