When I arrived at the barrier it didn't lift as promised on the website. After pressing the button for assistance, I was told the car park was full and I would have to go to car park 1. I was let in, drove around to the exit barrier and then had to wait for it to rise. After a few minutes I pressed the button for assistance to ask for the barrier to be raised. Arriving at car park 1, I again had to press the button for assistance to give my confirmation number and then be let in. On no occasion was there any evidence of a so-called registration number recognition system as promised on the website. Finally parking, I was pleased to see the bus arrive so quickly but then dismayed that we had to drive to every bus stop on car park 1 AND car park 2 before heading for the airport. Having been held up by an accident on the motorway, time was short for me and this whole process was extremely irritating, especially so as no-one seemed to demonstrate a sense of urgency or customer service. I got a distinctly "take it or leave it" attitude from the three ticket pillars I spoke with and the bus driver gave the impression he was on a coach trip to Spain and having a great time. It would, for example, have been so much easier if a sign had been placed at car park 2, telling us that the car park was full and to go directly to car park 1. I realise that it was half term and the airport was busy, but that has nothing to do with the lack of professionalism I was presented with. I've parked with Toad before and things were so much better (and cheaper!). So no prizes for guessing where I will go again.