As a previously satisfied customer, I booked long term parking through AirParks. On our return (at 1145pm) we were directed to the wrong bus despite showing booking and pre-paid ticket to the driver of what would have been the correct bus. On subsequent arrival at the incorrect parking lot we were directed by our (very helpful and pleasant) driver to the supervisor(?) on duty. This man was very brusque and, rather than attempting to assist me proceeded to repeatedly argue that I could not have booked with AirParks and had parked in the 'wrong' car park - despite my showing the booking confirmation (and directions) from AirParks. My eventual return to my vehicle and exit from the car park without incurring any additional charges proved the individual above completely wrong. A very unpleasant experience and shocking customer 'service' from the individual concerned. AirParks need to do better at ensuring its directions and e-communications are consistent with the information given to its staff, as well as ensuring some consistency and standards with regards to its staff attitudes.