I am writing to report an issue with my recent order. Despite ordering two coats, only one was delivered. The order details indicate that both items were delivered, which is incorrect. I have contacted customer service via email, providing detailed information, but the issue remains unresolved. The customer service team has requested photos or images, which I already sent is all mail but has not provided a replacement or refund for the missing item. Furthermore, when I requested proof of delivery for both orders, they failed to respond. This lack of transparency raises concerns about the company's business practices and their commitment to customer satisfaction."