AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,912 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

Questions

Metrics

1.2

Based on 1,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how AJIO.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AJIO.com 1 star review on 17th July 2025

660

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My amount not refunded very worst”

Helpful Report

Posted 7 hours ago

“I’ve had a very disappointing experience with AJIO. Recently, I received products without any price tags, and when I tried to return them, the app/system refused the return, claiming the item was not eligible. This is unfair and feels like a scam, especially because: The product arrived without a tag, not my fault. Return requests are being rejected without proper support. Customer service is unhelpful and slow to respond. This kind of behavior breaks trust. I used to like AJIO, but this experience has made me rethink using the platform. If you're shopping here, record your unboxing and be cautious. I hope AJIO takes this seriously and fixes their return policy issues.”

Helpful Report

Posted 1 day ago

“My order is delayed by 1 week and no respond from ajio team i try to contact but no positive response....hope they deliver asap....very disappointed”

Helpful Report

Posted 2 days ago

“Worst scamming popular app in the world”

Helpful Report

Posted 1 week ago

“Worst customer service,”

Helpful Report

Posted 1 week ago

“Have been writing to customer care for over 1 month to resolve an issue with wallet, unable to use my wallet for purchases. Every email replies with generic advice on using wallet. There have been promises to escalate and call me. Then emails saying we tried to reach but you were unavailable. However, I have no missed calls. Promises for managers to respond and follow up which never happen. On call today with customer care today, refused to escalate or give me a resolution. Said, "I will tell my team and they will respond in 48 hours". No accountability, no way to follow up. @VineetNair, is this really a way to run a company? Complete and utterly incompetence.”

Helpful Report

Posted 1 week ago

“Awesome product with reasonable pricing and timely dilivery.”

Helpful Report

Posted 1 week ago

“Don't know now a days ajio order is being cancelled.. ajio cash is being expired.. if order is cancelled by ajio then they have no right to expire the ajio cash . 2nd time it has happened to me . Poor experience”

Helpful Report

Posted 1 week ago

“Ajio has delivered me product without brand name and tag but at time of returning it's asking for tag. Everytime I complain to customer care they tell me please wait for few days you get reply from out side. Still waiting for reply.”Still they are not accepting the return. Request you all not to buy product from this app”

Helpful Report

Posted 1 week ago

“Wrost and 3rd class shipping facility”

Helpful Report

Posted 2 weeks ago

“Ajio doesn't take care of their customers, trying to reach over call and chat since yesterday but everytime same message received and marked mail too but no bothered to call me back”

Helpful Report

Posted 2 weeks ago

“Very Good Products”

Helpful Report

Posted 2 weeks ago

Helpful Report

Posted 3 weeks ago

“Got product in bad condition still not refunded. or return.”

Helpful Report

Posted 3 weeks ago

“Very bad experience with Ajio. The delivery agent refused doorstep delivery, spoke rudely, and used abusive words. He said, “Return it if you want doorstep delivery,” and didn’t even try to deliver. All items were returned without any attempt. Worst part – customer care didn’t help at all. They were careless and unresponsive. Very disappointed. Ajio is going down because of such poor service.”

Helpful Report

Posted 3 weeks ago

“Pathetic services. I ordered for the first time . I did not like the product due to poor quality requested for return. The delivery guy refused to take return claiming its a different brand. When I double checked i realised I ordered from svaraa but they sent from some Caniban brand. But thats not my fault they delivered it. First time I am having such a bad experience that too on the first order.”

Helpful Report

Posted 3 weeks ago

“Do not shop from this app. It's the worst. They charge for convince and delivery fee of total 200. And when i had to return an item, they did not even refund me back the full amount. Worst experience ever”

Helpful Report

Posted 4 weeks ago

“Whenever I returned a product , they deduct rs 100 or more amount . Refund policy is so poor .”

Helpful Report

Posted 1 month ago

“AJIO is very bad at delivering the product. And if I cancel the product due to delivery issue then I can’t get the refund for that product even after so many days. I had a very bad experience with AJIO and no other platform is as bad as AJIO.”

Helpful Report

Posted 1 month ago

“I have ordered a dress and received a used one, not even folded properly. So, i placed exchange and again received in same condition. Not expected the same thing twice.”

Helpful Report

Posted 1 month ago

AJIO.com is rated 1.2 based on 1,912 reviews