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AJIO.com Reviews

1.2 Rating 1,912 Reviews
4 %
of reviewers recommend AJIO.com
1.2
Based on 1,912 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 55%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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AJIO.com 1 star review on 17th July 2025
Not Yet Refund
AJIO.com 1 star review on 17th July 2025
Not Yet Refund
AJIO.com 1 star review on 30th April 2025
Tejas Gowda
AJIO.com 1 star review on 30th April 2025
Tejas Gowda
AJIO.com 1 star review on 29th April 2025
Sanskriti Pandey
AJIO.com 1 star review on 29th April 2025
Sanskriti Pandey
AJIO.com 1 star review on 24th April 2025
Anonymous
660
Anonymous
Anonymous  // 01/01/2019
My amount not refunded very worst
AJIO.com 1 star review on 17th July 2025 AJIO.com 1 star review on 17th July 2025
Helpful Report
Posted 7 hours ago
I’ve had a very disappointing experience with AJIO. Recently, I received products without any price tags, and when I tried to return them, the app/system refused the return, claiming the item was not eligible. This is unfair and feels like a scam, especially because: The product arrived without a tag, not my fault. Return requests are being rejected without proper support. Customer service is unhelpful and slow to respond. This kind of behavior breaks trust. I used to like AJIO, but this experience has made me rethink using the platform. If you're shopping here, record your unboxing and be cautious. I hope AJIO takes this seriously and fixes their return policy issues.
Helpful Report
Posted 1 day ago
My order is delayed by 1 week and no respond from ajio team i try to contact but no positive response....hope they deliver asap....very disappointed
Helpful Report
Posted 2 days ago
Worst scamming popular app in the world
Helpful Report
Posted 1 week ago
Worst customer service,
Helpful Report
Posted 1 week ago
Have been writing to customer care for over 1 month to resolve an issue with wallet, unable to use my wallet for purchases. Every email replies with generic advice on using wallet. There have been promises to escalate and call me. Then emails saying we tried to reach but you were unavailable. However, I have no missed calls. Promises for managers to respond and follow up which never happen. On call today with customer care today, refused to escalate or give me a resolution. Said, "I will tell my team and they will respond in 48 hours". No accountability, no way to follow up. @VineetNair, is this really a way to run a company? Complete and utterly incompetence.
Helpful Report
Posted 1 week ago
Awesome product with reasonable pricing and timely dilivery.
Helpful Report
Posted 1 week ago
Don't know now a days ajio order is being cancelled.. ajio cash is being expired.. if order is cancelled by ajio then they have no right to expire the ajio cash . 2nd time it has happened to me . Poor experience
Helpful Report
Posted 1 week ago
Ajio has delivered me product without brand name and tag but at time of returning it's asking for tag. Everytime I complain to customer care they tell me please wait for few days you get reply from out side. Still waiting for reply.”Still they are not accepting the return. Request you all not to buy product from this app
Helpful Report
Posted 1 week ago
Wrost and 3rd class shipping facility
Helpful Report
Posted 2 weeks ago
Ajio doesn't take care of their customers, trying to reach over call and chat since yesterday but everytime same message received and marked mail too but no bothered to call me back
Helpful Report
Posted 2 weeks ago
Very Good Products
Helpful Report
Posted 2 weeks ago
Ajio has delivered me product without brand name and tag but at time of returning it's asking for tag. Everytime I complain to customer care they tell me please wait for few days you get reply from out side. Still waiting for reply.
Helpful Report
Posted 3 weeks ago
Got product in bad condition still not refunded. or return.
Helpful Report
Posted 3 weeks ago
Very bad experience with Ajio. The delivery agent refused doorstep delivery, spoke rudely, and used abusive words. He said, “Return it if you want doorstep delivery,” and didn’t even try to deliver. All items were returned without any attempt. Worst part – customer care didn’t help at all. They were careless and unresponsive. Very disappointed. Ajio is going down because of such poor service.
Helpful Report
Posted 3 weeks ago
Pathetic services. I ordered for the first time . I did not like the product due to poor quality requested for return. The delivery guy refused to take return claiming its a different brand. When I double checked i realised I ordered from svaraa but they sent from some Caniban brand. But thats not my fault they delivered it. First time I am having such a bad experience that too on the first order.
Helpful Report
Posted 3 weeks ago
Do not shop from this app. It's the worst. They charge for convince and delivery fee of total 200. And when i had to return an item, they did not even refund me back the full amount. Worst experience ever
Helpful Report
Posted 4 weeks ago
Whenever I returned a product , they deduct rs 100 or more amount . Refund policy is so poor .
Helpful Report
Posted 1 month ago
AJIO is very bad at delivering the product. And if I cancel the product due to delivery issue then I can’t get the refund for that product even after so many days. I had a very bad experience with AJIO and no other platform is as bad as AJIO.
Helpful Report
Posted 1 month ago
I have ordered a dress and received a used one, not even folded properly. So, i placed exchange and again received in same condition. Not expected the same thing twice.
Helpful Report
Posted 1 month ago
AJIO.com is rated 1.2 based on 1,912 reviews