AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,012 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

667

Anonymous

Anonymous // 01/01/2019

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“Very disappointing experience with AJIO. I received oversized and poor-quality clothes, so I raised a request for exchange. However, the delivery person refused to pick up the item, saying the brand tag was missing — which was exactly the issue I mentioned while requesting the return in the first place! The service is pathetic and customer support is unhelpful. There’s no value for money here. Please think twice before ordering from AJIO — not worth the hassle!”

Helpful Report

Posted 7 hours ago

“They sent cheep and totally different suit from what I ordered after 12 days of delivery and also deduct convienence fee 150 on return of that item. Just wasted my time and money”

Helpful Report

Posted 1 day ago

“I got very worst experience from Ajio,it's customer care service is very worst,I order one kurta pajama set from Ajio & when I opened dupatta was missing & when I requested for exchange they accepted request but when delivry boy came to exchange he simply,refused my exchange & missbehaved with,us,After 10 times I have discussed my situation they are unable to solve my issue,they are not exchanging my product nor giving return option to me,They gave only date to wait & without coming to my doorstep delivry boy is mentioning unsuccessful delivry ,first he came & refuse to exchange & now again he is not coming ,they are saying when dilevry person will come please refuse exchange from your side then will create return for that.All customer executive making me fool ,this is very worst apps ,never buy any product with this application,otherwise seller will not send you full item &,then you'll suffer like me.Worst application, worst customer service.”

Helpful Report

Posted 3 days ago

“I am writing to lodge a formal complaint regarding an item ordered on AJIO luxe if value Rs 50,000 TODD shoes For last few days Iam not getting response from either of you both companies Details & issue: Original order placed on 20th September for shoes elivered on 25 th September- wrong size so a new exchange order was placed The replacement pair (size UK 8.5) was dispatched on 26th The tracking status shows it arrived at the Delhivery facility in Ahmedabad on29 th September and then every two days it keeps on changing has remained “In Transit” with no movement since then. Promised delivery dates (30 Sept → 3 Oct → 9 Oct-> 10 October ) have all lapsed. This delay is highly unacceptable for a premium exchange order. Despite multiple phone calls and emails AJIO has not responded and replied . I will recommend people not to purchase from AJIO due to extremely poor customer support.”

Helpful Report

Posted 1 week ago

“Don't want to give even a star. WORST EXPERIENCE EVER!!!!! PLEASE BE CAREFUL GUYS!!!!! WON'T BE SUGGESTING THIS APP FOR ONLINE SHOPPING TO OTHERS I ordered a product and received a completely different color. When I tried to request an exchange, the app showed a message saying, “The size you selected is not available at your pin code, so we won’t be able to exchange this product.” But there was only one size option (FS) available when I placed the order — I never selected any other size! Really disappointed with this experience. Instead of fixing their own mistake, they’re making it difficult for customers. Worst experience ever — please be careful before ordering.”

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Posted 1 week ago

“Super sad return policy.. it’s been 9 days and the pick up has not happened and now they cancel the pick up on there own .. never ordering from this app again”

Helpful Report

Posted 1 week ago

“Worst service order is always delayed. This is last time I am dealing with this company.”

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Posted 1 week ago

“i am really happy with the customer care service as they were really patient and ready to help new customers. The person on the call was very patient and explained me everything in a very respectful way (which really drove me here to share this experience) Anyways it was really good and now i think i can trust this service.”

Helpful Report

Posted 1 week ago

“Bahut bekar hai brand ke Naam pe zero service 15 day hoya mujhe mera order deliver nahi kiya hai customer care ka response bhi nahi aata hai kuch बार-बार complaint karne ke bad bhi please 🙏 don't buy this ajio”

Helpful Report

Posted 1 week ago

“I am not satisfied with specific brand named 'Kidsflower' from Ajio. They sent me wrong product. They show return and exchange available, but after delivery they told that return and exchange are not available on my pincode. To return my product, I did long process and waste my time.”

Helpful Report

Posted 1 week ago

“I don’t want to give this single star also. Shopping in AJIO was very worst experience for me. I ordered sneaker on 28th may and it shows it’ll delivery on jun 4th but it didn’t. After waited for 10 long days I had a call that they don’t know the exact location which my room was next to a metro station. Then I said cancel the order and I want refund , they said once the product reach warehouse within 5 working days the amount will be refunded. After 15 days I got a notification that refund was successful, but when I checked my account it was never received and today is 7th October.”

Helpful Report

Posted 1 week ago

“Ajio service and product delivery is very bad. No good quality products. They are selling second quality items of big brands.”

Helpful Report

Posted 1 week ago

“Worst experience with the platform , customer care and the delivery Been 10 days , did not receive the order from the scheduled date neither able to cancel the order And the order is worth 60000 Will recommend everyone to never use this pathetic application”

Helpful Report

Posted 1 week ago

“Ordered some other product but received something else. The retur delivery person also did not pick saying it's not same. Total money waste. This product looks like someone stiched after we ordered and with some work meterial. Completely different product. This is the second time with Ajio. First time I received a used product from ith some hair and all.”

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Posted 1 week ago

“Worst app ever... Very disappointed ☹️... Worst service..I have ordered a jeans but delivery is getting tarikh pe tarikh... Why yu take orders if not able to deliver 😡😡😡”

Helpful Report

Posted 1 week ago

“I would have given minus stars for this ajio..bcos they are mentioning return/exchange the item but once delivered it ll show you exchange only not return.if we contact customer care..no proper response...cheaters. And not even one product..four products.”

AJIO.com 1 star review on 4th October 2025

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Posted 1 week ago

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Posted 1 week ago

“I ordered one shirt . For dasara . When I ordered delivery date showed on 29-10-2025. But stell not delivered. Delaying delivery.bad .”

AJIO.com 1 star review on 3rd October 2025

Helpful Report

Posted 2 weeks ago

“This is the worst app, no proper response from customer care as well. I ordered crocs due to size issue I replaced my order but they did not return my product yet and simply opened new cases with no proper resolution.. I have already paid 2.5k 😶😶😶”

Helpful Report

Posted 2 weeks ago

“Boht he bekar aap hai ye log pase khate hai Maine order ke Time pr phle hi payment kr di thi Lekin 20din jo gye na he mera parcel mujhe mila or na hi mera refund किया”

Helpful Report

Posted 2 weeks ago

AJIO.com is rated 1.2 based on 2,012 reviews