AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,087 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,087 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

668

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had ordered a kurti set n paid ₹877 on 21/11/25 and paid through Gpay. Immediately in 5 min I cancelled the item. Since I preferred some other dress. I got a mail saying that your refund ₹749 will be done on 29/11/25. I paid 877 and before shipping I cancelled the order. Delay and more they charged ₹ 128 for the transaction Please rectify n do my full paymentb₹877”

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Posted 1 month ago

“I have never faced any issues. I'm ordering from ajio since 2021. And ajio never disappointed me. All you must know is how to remove shipping charges and good brands' products. That's it (this is my genuine review)”

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Posted 1 month ago

“Many products that I ordered ajio cancelled it and did not refund. I lost nearly 1500 rupees. Big time rouges these are. They never refund. So don't buy from them especially during sale time.”

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Posted 1 month ago

“Ajio app Opening has become a dreadful experience, so much advertising and marketing is happening, you make it difficult for the customer to reach the products actually. The site has become over complicated, less attractive and more irritating.”

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Posted 1 month ago

“Worst experience! Never trusting this platform again! Order the product for which the shipping got delayed by 12 days. Refund wasn’t initiated on time. Customer care team wasn’t sure of the process.”

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Posted 1 month ago

“Very unhappy with Buda Jeans Co. I placed an order for 5 trousers from Buda Jeans Co. in different colours on 5th November 2025. Upon receiving them, I was extremely disappointed the fabric quality was very poor and the length was far too short, even though I am only 5'1". I immediately initiated the return the very next day, but it has now been 18 days and my return has still not been picked up. Every time the pickup is scheduled, it shows as “attempt cancelled , customer not at home”, which is completely false I never recieved any phone call I have called Ajio customer care 4 times and spoken to 6 different agents, yet the issue remains unresolved. To make things worse, my return window expired yesterday because the pickup was never done. At this point, it feels like Buda Jeans Co. is deliberately delaying the return so that the return period expires. This is highly unfair and misleading. Customers should not have to struggle like this for a simple return. I am extremely upset and disappointed. You have lost a customer, and I will never recommend Buda Jeans Co. to anyone.”

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Posted 1 month ago

“I received a kurti today from Ajio, the size of which is not fitting me. I am trying to put this kurti in the return option but it is repeatedly showing that the facility is not available in this pin code, whereas there was a return policy in the earlier policy.it's service is soo worst 😡”

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Posted 1 month ago

“The products of ajio we receiving poor quality and not the original brand cheaper brand not happy with ajio”

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Posted 1 month ago

“Very bad service Horrible customer care support”

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Posted 1 month ago

“I am extremely disappointed with Ajio’s service. I have been trying to return one product for over a month, and I have raised the return request 5–6 times, but the pickup has still not been completed. Every time I contact customer care, the only response I get is “Sorry ma’am,” with no real action taken. This delay, lack of responsibility, and repeated inconvenience shows how poor the support system has become. A simple return should not take this long. Please take this issue seriously and resolve it immediately. Ajio needs to improve its return process and customer support urgently.”

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Posted 1 month ago

“Pathetic experience with the customer care. They are useless and rude! Not at all in the attitude to help . Some of there employe called me with all my details including the order id and order status and date of order placed and tricked me into paying the order amount again. They dont even understand the matter. The FUR has been placed against the company as such details should have been securely kept by the company itself. How is anybody suppose to know my order id???? And they are not ready to help me in any way out! Have such criminals working for them !!!”

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Posted 1 month ago

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Posted 1 month ago

“Very disappointed with the service haven't got my refund yet no response from the other side”

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Posted 1 month ago

“3rd class , shameless worst service”

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Posted 1 month ago

“I'm still fuming about my horrible experience with Ajio! I ordered a pair of shoes worth ₹2500, paid upfront, and they promised delivery within 15 days. But guess what? On the very last day, they CANCELLED my order! 😡 When I reached out to Ajio Care, they had the NERVE to tell me it's due to logistics issues and blah blah blah! They said they'll return my money in 7 days, but it's been a MONTH now, and I'm still waiting! 📊 If they can't even deliver what they promise, WHY ARE THEY IN BUSINESS?! 🤬 It's clear they're making fake promises to lure customers in. SUPER DISGUSTING! To everyone out there, PLEASE AVOID AJIO LIKE THE PLUGGUE! 👎 Worst shopping experience of my life! #AjioFail #Scam #BadBusiness”

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Posted 1 month ago

“I ordered 5 nightsuit for my kid worh 3600 instead received one women top. And now accepting my re turn. Worst customer care support. Better shut down ur app”

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Posted 2 months ago

“Extremely disappointed with Ajio! The platform may offer cheaper products, but the experience is absolutely terrible. Many items are non-returnable and this is never clearly mentioned before purchase — feels completely misleading. If the size doesn’t fit, you can’t even exchange it for another product, which makes shopping here pointless. Their return process is unnecessarily complicated and far from customer-friendly. It seems Ajio only cares about selling, not about customer satisfaction. Definitely the worst online shopping experience I’ve had — would not recommend this app to anyone! Not worth 1 star also...”

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Posted 2 months ago

“Purchased Egiftcard from Ajio. Egiftcard is not yet received. Even after 10-12 times follow up with customer care and customer executive no use. Screenshot of payment also sent. Nothing is done by customer care. Hopeless system. Buy buy Ajio”

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Posted 2 months ago

“I recently recieved duplicate brand item.”

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Posted 2 months ago

“Worst Experience with AJIO! I ordered on 19th October, delivery was delayed for weeks. The outfit I got was cheap and low-quality, not like the pictures. I returned it, and AJIO claimed they refunded, but I still haven’t received a single rupee. Worst service ever — never buying from AJIO again!”

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Posted 2 months ago

AJIO.com is rated 1.2 based on 2,087 reviews