AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,958 Reviews

4 %

of reviewers recommend AJIO.com

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Metrics

1.2

Based on 1,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 25th July 2025

660

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a terrible experience with AJIO. I ordered an Armani Exchange bag worth ₹9,928 but instead received a green dress that is clearly worth just a few hundred rupees. I raised a return request immediately, but it has been over 20 days and there has been no proper resolution. No one from the delivery partner contacted me for pickup despite multiple follow-ups, and all I received were generic messages saying the team would get in touch, which never happened. I even contacted customer care and was shocked by the rude and unprofessional behaviour of their executive Sampoorna, who said "Isme meri galti nahi hai, AJIO ki hai" and refused to help further. Now, AJIO wants me to wait even longer just to get the return picked up and the refund processed. This is completely unacceptable for a platform that claims to care about its customers. Extremely disappointed and would not recommend shopping here, especially for high-value items.”

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Posted 1 month ago

“AJIO is a scam dont purchase from it”

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Posted 1 month ago

“I had placed an order on 15th July and the delivery date was 20th July but I haven't received my parcel yet and on 21st July I got an email saying that the parcel would be delivered on 23rd July. Your service is so bad, every day is getting extended, the delivery should be done on the date given by you. There are other shopping sites also where it is never so late, the parcel is delivered on the date given. This is the first time I have received such bad service.”

AJIO.com 1 star review on 21st July 2025

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Posted 1 month ago

“Ordered first product and delivered wrong product, later 48 hours + 48 hours + return processing time as last option then delayed in collecting the product and this all is happening when 10min SOS is the new KPI these days. Worst service I have seen.”

AJIO.com 1 star review on 20th July 2025

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Posted 1 month ago

“Good quality in ajio”

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Posted 1 month ago

“I had a worst experience in ajio. I have ordered two cargo pants but I received only one warn-out t-shirt. That looks like very old used t-shirt. And not proper packing. I have tried multiple time for return request. They took long time and reject my request. They tell the image is not clarity. Please don't order anything in ajio. Poor customer support.”

AJIO.com 1 star review on 18th July 2025

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Posted 1 month ago

“My amount not refunded very worst”

AJIO.com 1 star review on 17th July 2025

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Posted 1 month ago

“I’ve had a very disappointing experience with AJIO. Recently, I received products without any price tags, and when I tried to return them, the app/system refused the return, claiming the item was not eligible. This is unfair and feels like a scam, especially because: The product arrived without a tag, not my fault. Return requests are being rejected without proper support. Customer service is unhelpful and slow to respond. This kind of behavior breaks trust. I used to like AJIO, but this experience has made me rethink using the platform. If you're shopping here, record your unboxing and be cautious. I hope AJIO takes this seriously and fixes their return policy issues.”

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Posted 1 month ago

“My order is delayed by 1 week and no respond from ajio team i try to contact but no positive response....hope they deliver asap....very disappointed”

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Posted 1 month ago

“Worst scamming popular app in the world”

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Posted 1 month ago

“Worst customer service,”

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Posted 1 month ago

“Have been writing to customer care for over 1 month to resolve an issue with wallet, unable to use my wallet for purchases. Every email replies with generic advice on using wallet. There have been promises to escalate and call me. Then emails saying we tried to reach but you were unavailable. However, I have no missed calls. Promises for managers to respond and follow up which never happen. On call today with customer care today, refused to escalate or give me a resolution. Said, "I will tell my team and they will respond in 48 hours". No accountability, no way to follow up. @VineetNair, is this really a way to run a company? Complete and utterly incompetence.”

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Posted 1 month ago

“Awesome product with reasonable pricing and timely dilivery.”

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Posted 2 months ago

“Don't know now a days ajio order is being cancelled.. ajio cash is being expired.. if order is cancelled by ajio then they have no right to expire the ajio cash . 2nd time it has happened to me . Poor experience”

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Posted 2 months ago

“Ajio has delivered me product without brand name and tag but at time of returning it's asking for tag. Everytime I complain to customer care they tell me please wait for few days you get reply from out side. Still waiting for reply.”Still they are not accepting the return. Request you all not to buy product from this app”

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Posted 2 months ago

“Wrost and 3rd class shipping facility”

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Posted 2 months ago

“Ajio doesn't take care of their customers, trying to reach over call and chat since yesterday but everytime same message received and marked mail too but no bothered to call me back”

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Posted 2 months ago

“Very Good Products”

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Posted 2 months ago

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Posted 2 months ago

“Got product in bad condition still not refunded. or return.”

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Posted 2 months ago

AJIO.com is rated 1.2 based on 1,958 reviews