AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,912 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 17th July 2025

660

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered jeans from ajio once and i haven't received any parcel nor any notification about delivery and they returned it without trying to contact me once”

Helpful Report

Posted 1 month ago

“Worst service Lines are always busy they don't pickup the call”

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Posted 1 month ago

“I ordered a couple of items from Ajio. Item 1 was wrongly depicted in terms of quality of cloth (composition mentioned cotton) hence returned, item 2 a US Polo short was a totally different shirt sent to me. The Customer care is so pathetic that no one is reachable on phone, on email there is no response - after multiple follow ups they did return the item but put a return fee which is illegal since a wrong item was shipped. Above that they have put a platform fee of 149 on whatever next order one puts - if Ajio is serious about its platform it needs to have a working customer care and post sales support - I would advise neevr to buy from it unless you know what you are buying and dont go by the description they put validate it from other sites. Horrible experience, they have deducted money which is illegal and for such paltry amounts no one has time to take legal remedies. Avoid!”

Helpful Report

Posted 1 month ago

“I ordered 3 items from Ajio app on 4th June, 2025. I was informed that delivery will happen by 13th June. But they keep on changing the delivery date and it has now extended to more than 15 days. There is no option to contact anyone as everytime the helpline no is busy. Worst customer care and online shopping service.”

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Posted 1 month ago

“Useless customer care. No one answers. The delivery of the product is deferred indefinitely. And their delivery partners expresbees are equally misfit and do not deserve to be called delivery partners.”

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Posted 1 month ago

“Terrible customer service. It's so difficult to get a contact customer service. When i initiated a chat regarding my concern the agent joined after 6hrs, had one-sided conversation and marked my compaint as resolved. Which customer waits on the chat for 6hrs? Atleast let the customers know when agents join. Regarding calls always given fake promises that they callback but they never do. Then they'll update the Complaint status as resolved after failed callback attempts (which is untrue because never received callbacks).”

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Posted 1 month ago

“I ordered trousers from ajio app that was Aahwan women single pleated relaxed fit trouser, I ordered 2 trousers but received only one! I thought they will refund my money for 1 trouser or send me the another trouser but they didn't do anything. I'm very disappointed from this! I called customer care 5-6 times they didn't answered my call at all!”

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Posted 1 month ago

“Wish I could give 0 stars Extremely disappointed with Ajio. I placed an order for multiple items, but only one was delivered. The rest never arrived, even after waiting over 15 days. To make it worse, the one item I did receive was incomplete—I ordered a night suit but got only the top, no shorts. Returning it was another struggle that took 10 days. Really frustrating experience.”

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Posted 1 month ago

“They never pickup our return product .Always says unavailability of us .We are always home and they didn't contact either .So frustrated of their return pickup .It's been three times return pickup failed.”

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Posted 1 month ago

“Ugh, so frustrated! 🚫 My return pickup has been pending since June 5th, and they've rescheduled 3 times. We're home every time, but they still mark it as 'false response'. Can someone please help me resolve this? 🤯📦”

Helpful Report

Posted 1 month ago

“I tried for last four days to connect customer care number, but failed. Not even chat.So horrible and disgusting.”

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Posted 1 month ago

“I received a brand less suit which i tried to return. Pick up person denied to take it as brand name missing. But Ajio feels customer is supposed to accept the brand less suit. They are not ready to return. Pathetic experience with Ajio”

Helpful Report

Posted 1 month ago

“Terrible app and their delivery partner is joke”

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Posted 1 month ago

“Wrost delivery and shopping experience. They take 1month to deliver their orders”

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Posted 1 month ago

“Every order delivered late”

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Posted 1 month ago

“Worst app!”

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Posted 1 month ago

“Very bad experience. I had been waiting for delivery eagerly but your delivery person wants me to visit him and collect my parcel from where he is calling. Adamant person took the parcel back after I showed my inability to reach him. Such people ate defaming your business. Person named Zuber Khan. Kindly initiate action and inform me. Would share voice recording if needed.”

Helpful Report

Posted 1 month ago

“Worst experience ever...they harass customers in the name of easy returns...go back on their words and much more...we ordered a dress and raised an issue within 5 mins of receiving it that tag is missing and they assured that there will be no issues later went back on that and Said that they never said that...worst digital shopping app ever...would never recommend it to others.”

Helpful Report

Posted 1 month ago

“Frustrating Return Process Makes AJIO a Hassle to Recommend Rating: ★☆☆☆☆ My experience with AJIO’s online shopping platform has been deeply disappointing, primarily due to their chaotic and unresponsive return process. While placing an order was straightforward, attempting to return a product turned into an endless loop of frustration. Here’s what happened: 1. Failed Pickup Attempts: After initiating a return, AJIO assigned a delivery partner and sent an SMS confirmation. However, no one ever showed up for pickup, nor did the delivery agent bother to call. This happened repeatedly—2-3 times—despite me being available at the specified time and location. 2. Misleading App Updates: The AJIO app falsely marked these attempts as "return pickup attempted," even though no one arrived. This inaccuracy feels like a system flaw designed to delay or deny legitimate returns. 3. Closed Requests Without Resolution: After multiple failed”

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Posted 1 month ago

“Ordering from Ajio is very costly. They charge ₹100 as platform fee and ₹ 99 as delivery fee. On the other hand Myntra and flipkart provide free delivery or they charge very nominal amount.”

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Posted 1 month ago

AJIO.com is rated 1.2 based on 1,912 reviews