AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,958 Reviews

4 %

of reviewers recommend AJIO.com

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Metrics

1.2

Based on 1,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 25th July 2025

660

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thard class returns pick up !😡”

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Posted 3 weeks ago

“This app is now behaving like a fraud. Before I was love to shopping this app. It showing in ad facebook and instagram 199 price to T.shirt and if I open it should be 300 Rs price and they will add transportation charges too.”

AJIO.com 2 star review on 11th August 2025

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Posted 3 weeks ago

“AJIO’s return process was frustrating—my return request was rejected twice without any pickup attempt, and even after collection, I kept getting cancellation messages. I had to do multiple follow-ups with AJIO customer care and their delivery partner Delhivery. A simple process was made horrible due to poor coordination."”

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Posted 3 weeks ago

“This is a fake company do not trust them.”

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Posted 3 weeks ago

“Worst app. More than 15days and my return is not picked. Innumerable calls to customer care, mails. All into vein. All they say is sorry. Least interested in helping out. Never buy from this app. Worst in All aspects”

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Posted 3 weeks ago

“Very very bad platform to shop.i have ordered on 25 July 25 for wearing on rakhi occasion, on 9 August, firstly they have not dispatched though it was prepaid order, after multiple efforts and followup they finally raised the complaint on 30 July and asked to provide solution on 6 August. But no resolution from their end , to close the raised complaint they cancelled my all orders 5 in number, without informing me at all...pathetic service must be closed with hefty penalty”

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Posted 4 weeks ago

“Horrible customer service! Ur executives are way too indecent and have no sense of solving the issues, instead prefer shouting back and hanging up on the customer!!! Very snobbish, not cultured at all n have made me regret shopping from AJIO all these years!!! Have deleted the app from all my family members phones n Il make sure to promote other shopping apps in my extended family too!!! Wow! Also, my mail Id is asked here to know if my review is genuine? I mean you people who are actually not genuine want me to prove myself??? Improve ur quality of service first…”

Helpful Report

Posted 4 weeks ago

“ajio don’t buy any one worst customer care and refund amount not getting back taking 7 days”

AJIO.com 1 star review on 6th August 2025

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Posted 4 weeks ago

“I wanted to give 0 stars, as that’s what AJIO’s service truly deserves. I ordered two products in a single order — one was delivered several days late, and the other was arbitrarily delayed by an additional 10 days without any prior notice. Because the second product hadn’t been delivered, I wasn’t even allowed to raise a return request for the first one. After contacting customer care, they created a cancellation request — but the earliest pickup date is two weeks away, which is unacceptable. Even worse, they refused to cancel the second product since it hadn't been delivered yet. Now I’ll need to call customer care again to initiate a return for the second item once it arrives — an entirely avoidable hassle. Overall, this has been a very frustrating and unpleasant experience. With such poor service, it’s hard to trust AJIO for online shopping anymore.”

Helpful Report

Posted 4 weeks ago

“Very bad platform for shopping... first i ordered a shirt it takes very long time to delivery and at last it cancelled by itself...then I order again the quality is very poor then I returned it....it's been 4th day of return ...still not receive the fund..”

Helpful Report

Posted 4 weeks ago

“I received used dirty shoes in place of Juttis I ordered, completely different product Seems some one took out Juttis and packed spoilt shoes”

AJIO.com 1 star review on 4th August 2025

Helpful Report

Posted 1 month ago

“I ordered a product from ajio which was delivered 1 week later but the expected delivery was mentioned as 3 days. As the order was delivered late i couldn’t check the order as i already left out of town before the order got delivered they closed the exchange window till i came back and now these stupid customer care people don’t know how to talk to customers and keep saying that the order cannot be returned after the return window is closed. It is clearly their failure to deliver the order on expected time.”

AJIO.com 1 star review on 30th July 2025

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Posted 1 month ago

“Delivery associate gets to different address for return pickup”

AJIO.com 1 star review on 29th July 2025

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Posted 1 month ago

“I had a very disappointing experience with AJIO. I returned two jeans which were picked up by the delivery agent, but the app still shows one return as cancelled. I no longer have the product, and there is no option in the app to raise this issue. I had to email customer care and now I'm just waiting for an update. Very poor return handling and response system. Hoping for a quick resolution.”

Helpful Report

Posted 1 month ago

“I ordered a Svaraa brand Kurta Set but received a completely different product of cheap quality and without any tags. I initiated a return in the next day itself, waited for 3 days for pick up and but after reading feedback on this forum, I realized they might not accept returns for items without tags. So, I cancelled the return request. I decided it's not worth the hassle and chose to keep the item I received. However, I will not be ordering from Ajio again and have even uninstalled the app.”

Helpful Report

Posted 1 month ago

“farud app”

Helpful Report

Posted 1 month ago

“Hi Ajio, first I placed an order from your site and received a very poor-quality product. When I initiated a return, it’s been more than a week and no one has come to pick it up. Suddenly, I received a message saying that my return request has been canceled from Ajio’s side on my request, whereas I never canceled it. Your customer support service is extremely poor; they don’t even allow us to speak to a senior. After today, I will never use the Ajio app again, nor will I let my relatives and friends use it.”

Helpful Report

Posted 1 month ago

“Terrible experience..My confirmed order 18.07.25 for MMTC Silver bar scheduled to be delivered on 21st..was undelivered till 23rd and was cancelled by their end.. because silver price increased rapidly in these 6 days...they cheat their customers.”

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Posted 1 month ago

“Worst shopping app ever Takes more than 20+ business days to delivered my order Still haven’t received it”

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Posted 1 month ago

“"Your service is extremely poor. I’ve been waiting for so many days, but the product has not reached me, and the delivery executive has not contacted me. When I tried to contact the delivery executive using the number provided in your delivery service app, it turned out to be a fake number. Still, the delivery attempt has been marked as devilory unsuccessful. Your delivery service is very bad. My exchange product, time, and money have all gone to waste."”

AJIO.com 1 star review on 22nd July 2025

Helpful Report

Posted 1 month ago

AJIO.com is rated 1.2 based on 1,958 reviews