AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,876 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

Questions

Metrics

1.2

Based on 1,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how AJIO.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. Very bad customer service. Bought a shoe from Call it Spring on the app. In 3 wears it gave out. The shoe and sole separated. On contacting customer care, they said nothing can be done because it had gone over exchange time by a day or two. I was are of this but usually when there is a clear product deficiency they should replace the item and take it up with the seller. But AJIO customer care didn’t even bother to understand the problem. They just washed their hands off it. When I showed the show to Presto for repair they said not to bother, the product is obviously an old one which has been lying around. They just want to offload all the old products onto their customers. The show cost ₹2800 and I could wear it 3 times. Bad experience . Wouldn’t recommend. Better to buy in a retail store or Myntra.”

Helpful Report

Posted 1 month ago

“21 days over. Waiting for delivery. Still not delivered. Now cancelled order.”

Helpful Report

Posted 1 month ago

“Ajio has seriously let me down. I received the wrong product, and when I tried to initiate an exchange, the app said “No exchange allowed for wrong product.” Are you kidding me? You send the wrong item, and then refuse to take responsibility? Tried calling customer care countless times. No one answers. It’s like they just don’t care. After wasting hours and trying again and again, finally someone answered—only to tell me the same nonsense: “No return allowed, even if it's our fault.” So now, Ajio gets to keep my money, send me the wrong product, and even eat the ₹19 convenience fee for a mistake they made. This is not just poor service—it’s a scam. Ajio is wasting people’s time and money. I trusted this platform. Uploading photo of -what I ordered and what I received”

AJIO.com 1 star review on 19th April 2025

Helpful Report

Posted 1 month ago

“Had brought a bag from ajio ,it was worn out. When booked a return, they insisted to also give the outer courier package. Why on earth would I save the package. They closed the complain without resolving only because of this reason. Even though all other tags and bag is on place and photos sent. Very bad . You are cheating Client's by selling worn out pcs in the name of sale. I fell really cheated by AJIO”

AJIO.com 1 star review on 18th April 2025

Helpful Report

Posted 1 month ago

“Product not delivered been 1 month. Please dont purchase from this website.”

Helpful Report

Posted 1 month ago

“ordered a shoes and the delivery date was of 6 days later. Still they were not able to deliver it on time and didn't even inform me.”

Helpful Report

Posted 1 month ago

“Its really frustrating on Ajios customer support and courier services. Never comes in time. The customer support has no answer and they put the phone down. I am not sure why should we put up with this. Ideal thing is not to purchase from Ajio to escape from this chaos and have peace. The customer support and courier service is a recipe of disaster.”

Helpful Report

Posted 1 month ago

“I have ordered trousers on 25 th March till date it is not received and suddenly ordered is cancel and now it is cancle great service by ajio”

Helpful Report

Posted 1 month ago

“This app didn't allowed me to return my order There policy says that the returning duration is 15 days but I recieved my order on 5th April and tried to return it at 9th April so they are saying that I returnwindoe has been closed on 8th of April How can they close it in just three days?!! The order I got doesn't match the colour they shown in the picture And the fabric is worst”

Helpful Report

Posted 1 month ago

“If at all I had an option to give 0 rating i would do so. Worst online shopping app ever I must say. Once the order is placed in few days it starts showing order is delayed then after raising a complaint they simply cancel the order and then say delivery was cancelled by us and then suddenly you see a message saying refund is initiated. Its not the first time am facing this issue. Its happened 3-4 times in my case. Out of the whole order with 8 products only 2 were delivered and rest of it was cancelled on their own.”

AJIO.com 1 star review on 9th April 2025

Helpful Report

Posted 1 month ago

“Ajio has changed. Now is in a mess. Wrong product delivered to wrong person. Return procedure is too cumbersome and refund will take more than 15days. Customer has to suffer for mistake of Ajio staff. BOT in customer care does not make life easier. To contact a human in Ajio is a task in itself. Had ordered Tshirts and was delivered with a Kurta. Strange management. Avoidable site now. Disappointed 😞”

Helpful Report

Posted 1 month ago

“I'm writing to express my extreme disappointment and frustration with my recent experience with your platform. I placed an order (FN3582605039) for Eid celebrations, and despite being informed of a late delivery date, I was willing to wait since it was still before Eid. However, the issue escalated when I consistently tracked my order and raised concerns through the chat option, which proved to be ineffective. To my shock, I discovered that my shipment was returned without even being dispatched. I feel harassed and let down by Ajio's handling of my order. The experience has been terrible, and I expect a higher level of service, especially considering the time-sensitive nature of my purchase. I urge you to look into this matter and provide a suitable resolution. I hope that you will take necessary steps to prevent such incidents in the future. I wish i had enough time to Sue Ajio.”

Helpful Report

Posted 1 month ago

“Sent me wrong products and never bothered to exchange it or return it. The customer care never resolves the issue. Tells us to write our issue on email and then never take an action on their email. Worst site to shop from and worst customer service.”

Helpful Report

Posted 1 month ago

“One of the worst E commerce platform ..the return is so long process, highly disappointed with the service. Low quality products sold”

Helpful Report

Posted 1 month ago

“Disappointed with AJIO’s Products and Service 😔** I’ve been a regular AJIO customer, but my recent experience has left me disappointed. The product I received was of poor quality and didn’t match the description provided on their website. It’s frustrating to invest in something that doesn’t meet basic expectations. To make matters worse, their customer service was unhelpful and slow. Instead of resolving the issue promptly, the process was unnecessarily tedious. This isn’t what customers deserve from a brand they trust.”

Helpful Report

Posted 1 month ago

“Very poor service delivery from Ajio. I had ordered a product on 28th March, and today is 4th April—yet I still haven't received it. I called customer support three times, and each time they said a complaint has been raised and that they would get back to me by 9th April 2025. The status shows "Out for Delivery," but I haven’t received a single call from any delivery person. It even says "Delivery Attempted but Failed," which is completely false. My office is open from 7 AM to 12 AM, and no one even contacted me. I would highly recommend Flipkart, Myntra, and Amazon instead. Ajio’s delivery experience has been the worst.”

AJIO.com 1 star review on 4th April 2025

Helpful Report

Posted 1 month ago

“I’ve ordered a product on 17 march and it’s been more than a month they didn’t deliver it and not even giving my refund… worst app”

Helpful Report

Posted 1 month ago

“Worst service. My purchased product not return yet.no response from customer care service.”

Helpful Report

Posted 1 month ago

“I bought a sweater from ajio now I want to return it but they are saying I can't return it because I applied a coupon on my order I can't use the product and my money is wasted now”

Helpful Report

Posted 1 month ago

“Worst app order one item and after 20 days they cancelled it without reason. Worst app.”

Helpful Report

Posted 1 month ago

AJIO.com is rated 1.2 based on 1,876 reviews