AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,059 Reviews

4 %

of reviewers recommend AJIO.com

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Metrics

1.2

Based on 2,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

667

Anonymous

Anonymous // 01/01/2019

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“Ordered some other product but received something else. The retur delivery person also did not pick saying it's not same. Total money waste. This product looks like someone stiched after we ordered and with some work meterial. Completely different product. This is the second time with Ajio. First time I received a used product from ith some hair and all.”

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Posted 2 months ago

“Worst app ever... Very disappointed ☹️... Worst service..I have ordered a jeans but delivery is getting tarikh pe tarikh... Why yu take orders if not able to deliver 😡😡😡”

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Posted 2 months ago

“I would have given minus stars for this ajio..bcos they are mentioning return/exchange the item but once delivered it ll show you exchange only not return.if we contact customer care..no proper response...cheaters. And not even one product..four products.”

AJIO.com 1 star review on 4th October 2025

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Posted 2 months ago

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Posted 2 months ago

“I ordered one shirt . For dasara . When I ordered delivery date showed on 29-10-2025. But stell not delivered. Delaying delivery.bad .”

AJIO.com 1 star review on 3rd October 2025

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Posted 2 months ago

“This is the worst app, no proper response from customer care as well. I ordered crocs due to size issue I replaced my order but they did not return my product yet and simply opened new cases with no proper resolution.. I have already paid 2.5k 😶😶😶”

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Posted 2 months ago

“Boht he bekar aap hai ye log pase khate hai Maine order ke Time pr phle hi payment kr di thi Lekin 20din jo gye na he mera parcel mujhe mila or na hi mera refund किया”

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Posted 2 months ago

“This app is really pathetic as few days back i ordered 3 Tshirts and all had major manufacturing defects and out of those 3 tshirts 1 was completely different then and after returning the product i got to know that i won't get complete refund as they dont return platform fee or convenience fee. This is how this app is earning.”

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Posted 2 months ago

“I am Not satisfied not properly delevery service & not receive my parcel”

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Posted 2 months ago

“I initiated a return for order #[RT 193073592] more than two weeks ago and am still waiting for a pickup. Every day, I get notifications saying "Out for pickup," but no one ever shows up or calls. I've spent hours on the phone with customer care, only to be met with scripted apologies and no real solution. They simply raise a new complaint and extend the date, trapping me in an endless loop. This is completely unacceptable. Ajio, if your "easy returns" process doesn't work, don't advertise it. My money is stuck, and your customer service is unhelpful.”

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Posted 2 months ago

“Very bad Ajio delivery I did not order anything and they delivered order and made to pay COD and now they are not ready for return The delivery person is also very bad”

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Posted 2 months ago

“Worst service Delivery is pathetic Customer service ridiculous”

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Posted 2 months ago

“This is the worst app. I still haven't received my refund & am not able to reach their customers care service 😞. You guys really need to work on your customer care service. It's been almost a month ig 😭 didn't expect it from Ajio. I even mailed them but nothing happened & why there is no typing option on chat, this literally makes no sense at all.”

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Posted 2 months ago

“Very bad, donot send person to get the returns picked up, keep on rescheduling without any contact. The customer care is totally useless.”

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Posted 2 months ago

“Ajio is the most pathetic and unreliable shopping platform I have ever used. I ordered a ghagra choli for my function, and the delivery date kept changing like a joke — first 23rd September, then 24th, and now 27th September. My function is tomorrow, and thanks to Ajio’s incompetence, my entire plan is ruined. Their so-called customer service is a complete disgrace. When I reached out for help, all I got was a robotic response: “We can’t do anything.” They didn’t even bother to connect me to a senior or manager. What kind of company treats its customers like garbage? Ajio is unprofessional, irresponsible, and utterly careless. They don’t respect their customers’ time or money. If you value your events, your money, or your peace of mind, stay far away from Ajio. This will be my last order here, and I’ll make sure to warn everyone I know about this fraudulent, useless platform”

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Posted 2 months ago

“Ajio is sick they charge 99 rs. Of delivery 29 rs. Of platform fee I mean for what you also sell almost the same products like other platforms Foreign companies like urbanic savana also don't do like this what ajio does ... Disappoints everytime”

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Posted 2 months ago

“Yes no Response for Return on itam please don't purchase for this aap any item”

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Posted 2 months ago

“I received so many products without any issue. But today, delivery guy said me he delivered my parcel and I said him OTP, when I reach home parcel is not even delivered.what kind of scam is this. Cx care person is saying if I tell OTP parcel will be delivered. Whom should I ask about the product now. I didn't receive parcel and also my money also gone. I never expected this kind of issue. Worst experience with Ajio and their customer service.”

Helpful Report

Posted 2 months ago

“Worst experience, order a top from them , they haven't send the complete product , when initiate a complain instead of exchange and send the complete product, the ask for return nd order it again, but I ordered the product in sale price, now it's price is way more higher, they are not ready to exchange it they only want to return , didn't get any help from them ...”

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Posted 2 months ago

“At one of the this is one of the more reliable and transparent in terms of correct pricing but now I can see that the MRP of the increase by 70-90% and then offers discounts of 80% which seriously doesn't make any sense. No benefit to buy at such price.”

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Posted 2 months ago

AJIO.com is rated 1.2 based on 2,059 reviews