AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,128 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,128 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th March 2026

Sameer

AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

669

Anonymous

Anonymous // 01/01/2019

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“I’m really impressed with this shirt. The quality is outstanding—soft fabric, excellent stitching, and a perfect fit. It looks stylish and feels comfortable all day. Highly recommend this product!”

Helpful Report

Posted 3 months ago

“The worst customer care team. Not picking up return since last 25 days and giving fake reason like ur not available to pick as ur not available. Complaint to customer care team they just did formalities. Nothing solved and they themselves cancel the return instating that I have requested for return cancellation . Very pathetic from brand like ajio.”

Helpful Report

Posted 3 months ago

“Pls don't buy anything from Ajio. Horrible experience. I ordered a product but quality was not good so I request a return but it's more dan 15 days till no one has come for pick up every day I m getting message today pickup will done but no one is coming for return pickup. Rider no also not working n end of the day they are saying adress is incomplete. While delivering the product Address was correct n complete now they are saying adress is incomplete pls don't buy anything from Ajio or else be ready for harrasment”

Helpful Report

Posted 3 months ago

“Kindly change your delivery partner (Shadowfax) remove them as your partners as this company has always been with issues regarding delivery. I received the contact details of the delivery guy, when I called he denied saying i won't be coming to your area. Then I called again he said I am in my village so i won't be delivering the package. Even my another order which is yet to be out for delivery is with shadowfax. With them even on other platforms the delivery service has been pathetic not at all easy or smooth experience.”

Helpful Report

Posted 3 months ago

“Useless. Their courier partner don't pick up return items and cancel return.”

Helpful Report

Posted 3 months ago

“In every ajio return order, they deduct ₹8 and also charge ₹29 as a delivery platform fee. They never informed us that this amount would be deducted from the refund if the product is returned. This is very disappointing and not transparent.”

Helpful Report

Posted 3 months ago

“Ajio’s service has gone downhill badly. Earlier, delivery was fast, but now it takes around 20 days. On top of that, they advertise a 10-day return/exchange policy but disable exchanges for all items. Worst service ever.”

Helpful Report

Posted 3 months ago

“I'm Ravi. This shopping website is so terrible that I can't condemn it enough. I ordered a pair of shoes from Ajio, but they cheated me by sending a different pair. When I returned them, they took the shoes but didn't refund my money, nor did I receive any response from them. I was completely scammed. I want to warn every customer not to buy any products from this website. 🙏🙏🙏🙏”

Helpful Report

Posted 3 months ago

“Worst app they don't take returns .. their pick up persons and delivery boys also frauds ... Worst app I will never use this app”

Helpful Report

Posted 3 months ago

“Ordered one dress for marriage and after 10 days it cancelled reason was logistics issue. After taking so much time how can you do this. I am having lack of time for another dress to purchase. Pathetic service”

Helpful Report

Posted 3 months ago

“Ajio app worst bad products ajio bab bad”

Helpful Report

Posted 3 months ago

“AJIO SCAM: Coupon Locked Me Out of Exchange - "No Pick-Up Available" is a Lie! Beware of using coupons on AJIO! I purchased two salwar suits with a coupon that explicitly stated "No Return, Exchange Only." I was fine with this. However, when I tried to initiate an exchange for a size issue, the AJIO system immediately hit me with a message: "Pick-up not available for your location." This is completely unacceptable and feels like a deceptive practice. I checked delivery service for my pincode before placing the order. The initial policy stated 'Exchange Only', implying the service for exchange exists. The moment the coupon is applied, the policy effectively becomes 'NO RETURN, NO EXCHANGE, NO REFUND' because the reverse-logistics (pick-up) suddenly disappears. How can a large retailer like AJIO conveniently "lose" pick-up service the second a customer tries to exercise their only remaining right (exchange) after a coupon purchase? I am now stuck with two ill-fitting suits because AJIO's system is designed to trap customers who use discounts. AJIO, your policies are misleading. If you cannot provide an exchange pick-up, you must offer an alternative solution, like a self-ship option with a refund for the shipping fee, or a full refund. Being locked into a purchase due to your logistics failure on a coupon item is a terrible customer experience.”

Helpful Report

Posted 3 months ago

“I received very bad quality dresses not. Ajio even not accepting exchange with another product also. Customer care people are simply saying sorry. Waste off money. Don't buy any product in Ajio”

Helpful Report

Posted 3 months ago

“Hi dear all, please dont buy any attair, clothes bcz they they send you poor quality different material each time. And they dont accept for return.”

Helpful Report

Posted 3 months ago

“This app provides service 10tears behind. Grow up. Look at Amazon Myntra and Nykaa”

Helpful Report

Posted 3 months ago

“I received a wrong product from the team and when I requested a return it charged me cancelation fees. This app is just a scam and wasting the time and money of its customers.”

Helpful Report

Posted 3 months ago

“Don't order anything in this app I have ordered Tanuka women embroidery Anarkali set on 25th November 2025 but still I didn't receive my dress no proper response from customer care service simply they are creating issue resolve ticket and wasting time as well as delivery partner without attempting deliver they are updates that customer not available at home I lost my money”

Helpful Report

Posted 3 months ago

“Terrible return pick up service. Sizes and quality are all over the place. It’s embarrassing for Reliance to be do something so terrible. Please avoid!”

Helpful Report

Posted 3 months ago

“They will never deliver the product on time. When you order it the delivery date showed Wil never match you exact delivery date. It would be 4 to 5 days later only So beware before shopping”

AJIO.com 1 star review on 2nd December 2025

Helpful Report

Posted 3 months ago

“Extremely bad service. Not sending proper products. Company must be baned.”

Helpful Report

Posted 3 months ago

AJIO.com is rated 1.2 based on 2,128 reviews