AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,142 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,142 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th March 2026

Sameer

AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 kurtha sets for ajio.but I receive only one dress and also torn and fade..I return the dress ..but my refund amount don't give.Its fraud app”

Helpful Report

Posted 4 months ago

“They sent a defective product, and now I want to return it. Customer care is not responding neither to emails nor to calls. I’ve been trying for the past three days, but there’s no option to return the product and no source where I can even file a complaint.”

Helpful Report

Posted 4 months ago

“I ordered a kurti from Ajio on 27th November 2025. Since the size was not right, I requested an exchange. On the delivery date, Ajio cancelled my request without any explanation. This is not the first time — it has happened two to three times with my orders. Even after I emailed Ajio, they assured me that the exchange would be completed by 29th December 2025, but on that very date, they cancelled my order again. Honestly, Ajio’s service has been extremely disappointing. Other shopping apps provide fast delivery, smooth exchanges, and easy returns, while Ajio repeatedly fails to deliver on its promises. Worst experience ever with Ajio.”

Helpful Report

Posted 4 months ago

“I ordered Full Sleeve MANQ suit with inside pockets and they delivered two hot water bottle. They try not refund the money -10 service for Ajio.”

AJIO.com 1 star review on 3rd January 2026

Helpful Report

Posted 4 months ago

“Third class app I have been ever seen always give wrong product they didn't even refund or exchange fraud my money was gone don't use this app”

Helpful Report

Posted 4 months ago

“worst service i have ever seen i suggest everyon enot to buy from ajoi”

Helpful Report

Posted 4 months ago

“Even one star is too generous for this app. Worst app experience ever. Worst customer service, worst delivery arrangement, and no proper shipment tracking. Extremely disappointing. Never recommending this app to anyone”

Helpful Report

Posted 4 months ago

“I had returned an the order along with the delivery agent and yet the status on the app is not updated. It's not giving an option in customer care to speak to customer care executive as well. The app has very limited support for the customers facing issues. I am facing difficulties in refunds as I have already returned the product but system has not updated the status.”

Helpful Report

Posted 4 months ago

“We have received only tracksuit upper. Lower not received.”

Helpful Report

Posted 4 months ago

“Not getting clothes as required Please bring Sleeveless Tops from avassa and fusion brands Voting fr avaasa nd fushion dress sleeveless kurthas are required please consider the request”

Helpful Report

Posted 4 months ago

“Product dekhaya kuch aur bheja kuch ye wrong isliye discount dekha product hi Badal diya logo kab tak bebakuf banaogey 1 baar na”

Helpful Report

Posted 4 months ago

“The orderd items deliver from the expected date. And say other reason. I highly recommend not use this app. So careless”

Helpful Report

Posted 4 months ago

“Hey ajio i want to buy an altheory azorte jacket which image I have attached it is out of stocked can you please make it re-stock please I loved that jacket and it is not there on any online shopping platform so please make it available...”

Helpful Report

Posted 4 months ago

“I had booked a known brand shoes from the website, The order had taken more than 12 days which is still not delivered! On calling the custom care team, the team is so bad, they couldn't resolved the issue and hanged the call in the middle of the conversation. Upon mailing them the issue is till not resolved and I have been advised to wait more 7 days the order can't be canceled from my end either. Now I have to wait for more 7 days and upon rejecting the delivery more 7 days for my refund. Like in this FMCG I have to wait for 20 days for my product or 28 days for my refund. Hilarious! Ajio cannot disappoint you any further!”

Helpful Report

Posted 4 months ago

“I’m really impressed with this shirt. The quality is outstanding—soft fabric, excellent stitching, and a perfect fit. It looks stylish and feels comfortable all day. Highly recommend this product!”

Helpful Report

Posted 4 months ago

“The worst customer care team. Not picking up return since last 25 days and giving fake reason like ur not available to pick as ur not available. Complaint to customer care team they just did formalities. Nothing solved and they themselves cancel the return instating that I have requested for return cancellation . Very pathetic from brand like ajio.”

Helpful Report

Posted 4 months ago

“Pls don't buy anything from Ajio. Horrible experience. I ordered a product but quality was not good so I request a return but it's more dan 15 days till no one has come for pick up every day I m getting message today pickup will done but no one is coming for return pickup. Rider no also not working n end of the day they are saying adress is incomplete. While delivering the product Address was correct n complete now they are saying adress is incomplete pls don't buy anything from Ajio or else be ready for harrasment”

Helpful Report

Posted 4 months ago

“Kindly change your delivery partner (Shadowfax) remove them as your partners as this company has always been with issues regarding delivery. I received the contact details of the delivery guy, when I called he denied saying i won't be coming to your area. Then I called again he said I am in my village so i won't be delivering the package. Even my another order which is yet to be out for delivery is with shadowfax. With them even on other platforms the delivery service has been pathetic not at all easy or smooth experience.”

Helpful Report

Posted 5 months ago

“Useless. Their courier partner don't pick up return items and cancel return.”

Helpful Report

Posted 5 months ago

“In every ajio return order, they deduct ₹8 and also charge ₹29 as a delivery platform fee. They never informed us that this amount would be deducted from the refund if the product is returned. This is very disappointing and not transparent.”

Helpful Report

Posted 5 months ago

AJIO.com is rated 1.2 based on 2,142 reviews