I had a terrible experience with AJIO. I ordered an Armani Exchange bag worth ₹9,928 but instead received a green dress that is clearly worth just a few hundred rupees. I raised a return request immediately, but it has been over 20 days and there has been no proper resolution. No one from the delivery partner contacted me for pickup despite multiple follow-ups, and all I received were generic messages saying the team would get in touch, which never happened. I even contacted customer care and was shocked by the rude and unprofessional behaviour of their executive Sampoorna, who said "Isme meri galti nahi hai, AJIO ki hai" and refused to help further. Now, AJIO wants me to wait even longer just to get the return picked up and the refund processed. This is completely unacceptable for a platform that claims to care about its customers. Extremely disappointed and would not recommend shopping here, especially for high-value items.