I was very impressed by the reviews of this company so decided to order a custom cover for our outdoor pizza oven. I emailed customer service and they responded promptly and assisted me in choosing a template. The cover arrived very quickly and the material was good quality and well constructed. Unfortunately, the shape was not quite right. I reached out to customer service and they immediately connected me with a quality control representative who assisted me in adjusting the design to fit our oven. The new unit was sewn and shipped with no additional charge and works great. I have nothing but praise for the product and team. Thank you, Jed!