alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.84

4.8 Rating 1,401 Reviews

96 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.8

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have a full-size margarita that we store in the garage and the Alco custom cover was the most feasible solution. We were very pleased with the quality and accuracy of our order and the communication was top notch!! I would definitely order from Alco Custom Covers again!”

Helpful Report

Posted 23 hours ago

“We purchased several covers for our work, and the quality is excellent and durable. We use them daily. The delivery was prompt, and the shipping was on time. The company communicated well, even emailing to double-check measurements before proceeding with one of our orders. Their attention to customer satisfaction is impressive. Highly recommend!”

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Posted 1 day ago

“The cover was great for fit and quality. I would advise sending a sketch when ordering to play it safe. The online drawing can be easily misinterpreted.”

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Posted 2 days ago

“Fantastic customer service, the first tarp was not correct and they quickly remedied that and shipped me a new one. Thank you again.”

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Posted 2 days ago

“Great product. Easy ordering. Fast delivery. My experience with Alco Custom Covers was extremely positive. Highly recommended.”

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Posted 6 days ago

“Ordered a custom size glider swing cover and it fits perfectly. High quality materials worth the price. I would definitely look to order future products from them.”

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Posted 1 week ago

“Great customer service. High quality materials. I have ordered twice and both time were easy. I would highly recommend ALCO Cover.”

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Posted 1 week ago

“Alco was good to work with. My custom cover fits perfectly.”

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Posted 1 week ago

“These are great covers and last a long time, even through our harsh Colorado snow and hail storms.”

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Posted 1 week ago

“the fit was perfect and quality of the material was above all expectations, thank you I will certainly be ordering more custom fit covers in the future.”

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Posted 1 week ago

“I have limited space to store palleted fertilizer indoors. I purchased covers that fit perfectly on each pallet of fertilizer. No rain gets through them! I would definitely recommend their products.”

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Posted 2 weeks ago

“My sectional cover fits well and is very well made. They were made and shipped in a timely manner. Original covers that I bought for my two chairs 5 years ago are starting to leak through and I will definitely replace them with the heavier material covers. I will order from this company again.”

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Posted 2 weeks ago

“The covers were to spec and well built. They fit our seats perfectly and we had no issues with any of the four total cover we have order from Alco. I would highly recommend your company to others.”

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Posted 2 weeks ago

“The covers are high quality and waterproof and have not deteriorated at all with our harsh Sun”

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Posted 2 weeks ago

“I always appreciate a true accurate review, so I want to provide one with my honest opinions. I ordered 6 panels to enclose my deck spread out over 3 separate orders as I wanted to see the quality before investing in all 6 at one time. First of all, the website is very good and easy to use when determining what you want and how to order. The customer service people are very receptive in their response and the overall quality of the panels are excellent and for the most importantly, matched the sizes that I ordered. The issue I had was that the customer service girls have limited information and can't provide information on status of order, tracking number, etc. directions on ordering properly. They need to reach out to Production, which could be from anywhere around the world which was always delayed and on my last order, I couldn't get an update or status of my order, the order just showed up at my door. For one side of my deck, I ordered a trapezoid custom size with the fear that it wouldn't be made correctly. I was instructed to share a picture of my deck and provide a drawing to make sure it was done right. I provided everything required, but it was still made backwards so for me to install, I needed to put the inside of the tarp on the outside, visually it looks fine, hopefully there are no issues down the road with it. Great overall quality, but terrible service in getting answers or direction from Production as I was never allowed to talk to them, all communication was through customer service who don't appear to be educated in the products to provide feedback as they need to rely on Production for answers. When I'm buying something custom made that can't be returned, I like to have the peace of mind that I am ordering correctly.”

Helpful Report

Posted 2 weeks ago

“Company went out of their way to take care of my cover/zipper issue. Very pleased with customer service. Will definitely deal with this company again.”

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Posted 2 weeks ago

“Quality product, made to my specifications. Will definitely use again.”

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Posted 2 weeks ago

“Alco Covers made custom covers for ISO tanks equipped with pump modules for our company. The covers fit and perform as designed and are a great value. I knocked one star off because there were issues getting the design finalized. The design document information didn't make it to the final estimate document, then after correcting the estimate document to match the intended design document, the build floor sent a confirmation email with incorrect design information that didn't match the estimate or design documents. Alsco did an excellent job communicating and verifying the design, but it is concerning that the designs didn't flow through per the original design document; and this added time to get the order.”

Helpful Report

Posted 2 weeks ago

“Excellent cover that Alco made for my generator. I wanted heavy duty/ durable/ and practical. The generator now is protected 24/7/365 at a marina where my boat is docked and would highly recommend these folks!!”

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Posted 2 weeks ago

“I asked Alco covers to design and manufacture a rather difficult cover for my outdoor sectional. Curves, different cushion heights, etc all made this project more difficult. They required numerous measurements and I was skeptical to be honest. I just finished putting the cover on and it fits like a glove! I could not be more happy with their work, and the price was simply amazing compared to others that bid on the cover. I will definitely use them again!”

Helpful Report

Posted 2 weeks ago

alcocovers.com is rated 4.8 based on 1,401 reviews