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alcocovers.com Reviews

4.8 Rating 1,168 Reviews

96 %

of reviewers recommend alcocovers.com

Company Reviews

4.8

Based on 1,168 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a cover for our pizza oven which fit perfectly and it seems to be of good quality. They did forget to add the draw string on the cover and the cover (at least mine) was NOT made in the US. I just assumed they would be since the company is based out of Florida. That being said, I would recommend this company.”

Posted 1 week ago

“Customer service was very helpful and understanding, price was on point and arrived promptly”

Posted 2 months ago

“The ALCO fire pit cover I ordered was recommended to me by my brother-in-law. It is very sturdy and much better than the original cover. It took a few weeks to receive it and I was very surprised when I received a DHL shipment from Pakistan. Sine the package contents were not marked, was initially reluctant to open it, but then my wife commented that it might be the fire pit cover. So, don’t be surprised if you receive an unmarked package from overseas!”

Posted 2 months ago

“I think the customized cover surpassed my expectation. I entered in my dimensions, selected the material and paid the $90 bucks. The turnaround time was about 2-3 weeks (I don't really remember). I received the cover it and fit right on my safe. I was very pleased with the quality of material and the zippers. My only complaint and why I am leaving 4 stars is that the tolerances they build into the dimensions of the custom cover are too much. On the website it states that they build in extra material for the height dimension but I am almost certain they tolerance in length and width dimensions too. As a result, the cover fits a bit loose over the safe. It isn't too much of an issue. Though, I would be happier if the cover fit better....at least it's not too small.”

Posted 2 months ago

“Fast service, great product”

Posted 2 months ago

“I placed an order for a standardized cover with a customization request on the opening to the cover. I tried to explain it the best that I could, and I sent a basic sketch for the customization. The communication was lackluster and so was the turnaround time. Their quoted turnaround time is definitely way too short. After the quoted time passed (and then some), when I had heard nothing on my order, I called, they did not answer, they responded back to me within a day or two, and they said it is in process. Another week or so later, I called again, they picked up the phone, and it was the same story. Another week or so later, I got the order in the mail. They have a lot to improve upon with customer communication, accurate turnaround estimates, and shorter turnaround times. The product itself is very impressive. The quality of the cover material is definitely above my expectations. The seams are sewn with high quality work and I can tell the cover will outlast my use for it (probably decades). The customization of the opening was perfect and exactly what I asked for. They understood my request down to the smallest detail. So, overall, I am happy that I went with this company and the product is stellar. It was definitely worth the delays and the wait. I just wish they would have been honest about the turnaround time and that they had communicated the processing better to me, especially with the extended delays.”

Posted 2 months ago

“This was my 2nd cover from them. My first cover was for a small wood holder for the outside. I have the diminutions from amazon and upload a pic of what I was covering. It fit perfect. The last cover I just bought: I needed a custom cover for my fire pit to keep it "dry" during the winter. I am an engineer and designed exactly what I wanted, and they took my drawing and made it happen. But all and all I am very happy. I definitely recommend them to anyone with custom or stock jobs. P.S. I only removed one star due to the communication difficulties we had with answering my questions.”

Posted 5 months ago

“I did have to take a star off because it took so long for us to get our covers. Though the covers fit perfectly and work well for what we got them for. Hopefully it works out well because we just started using them so we don't know how they will hold up in our extreme weather. So far they fit really well and work great.”

Posted 5 months ago

“The cover is of good quality, no flaws and was the correct size and color. I had to follow-up to learn of the status of the order, but once I did, Sheila was great at filling me in on the progress and timing of shipping.”

Posted 5 months ago

“received cover within 7 days once order was confirmed and paid. Cover is of good quality and fit perfectly. Only issue was getting initial quote for custom order, but very smooth process following that. Ordering more of the covers from ALCO.”

Posted 7 months ago

“Very happy with quality and fit. My only complaint would be that shipping is done through DHL and they don’t deliver to all areas. When the area isn’t covered by DHL it gets punted to USPS, who won’t deliver to my work address. Even after the shipping debacle the quality was impressive enough that I ordered another for my other toolbox.”

Posted 11 months ago

“Just shy of a 5 star rating. My only complaint is that I did not receive an email confirmation from ALCO after placing my order. When I inquired 1 week later, they indicated the cover was in production. I received the order on time and in good packaging. And the cover fits perfectly. It was a difficult item to manufacture (pull behind pig cooker) but I provided them every measurement possible to ensure it would be a good fit. ALCO delivered a fine product that should give me years of protection.”

Posted 1 year ago

“Cover works. Somewhat difficult for me to put on, but I think a stronger person would have been able to have accomplished it more easily. My only complaint is that there was a communication issue with emails not being received, but all turned out ok, though cover arrived much later than expected. Company tried to rectify by sending it Fedex. I appreciate their efforts.”

Posted 1 year ago

“I ordered a swing cover in 2021, received it in August but did not put on my swing until spring. When I put the swing cover on the zipper was in the wrong place. I then reached out to customer service to rectify the situation. they replaced my cover with the zipper in the correct spot. I am extremely happy with my swing cover, excellent quality and it will last for at least a decade or more. Thanks for all your help Jed.”

Posted 1 year ago

“Monica was pleasant to work with. We had issues with production getting the measurements correct. The kitchen cover fits well. I wish it had full pull strings or bottom weights.”

Posted 2 years ago

“Cover is very durable and better than expected. Custom made to fit my chipper shredder perfectly.”

Posted 2 years ago

“Rated my purchase of a gas grill cover a four (4) due to the long delivery time. Not fault of ALCO, but the delivery environment we live in today. The craftsmanship and quality of the material exceeded my expectations. Will buy more products from ALCO in the future.”

Posted 2 years ago

“Price was great! Good product and easy to install. Delivery was poor. FedEx could be more to blame for delivery quality but we were missing a few pertinent components with the delivery. Very easy to order sizes, styles and colors. Easy install, good price, poor delivery and poor warranty for a product made to be installed outside.”

Posted 2 years ago

“Very happy with my new cover. Wasn’t sure what I was going to do for my custom grill table & then I found alcocovers. Looks great and material much heavier duty than I anticipated. It should stand up to the New England winters just fine. Thank you.”

Posted 2 years ago

“Good material and workmanship durable. It fit well and didn’t experience any problems. Does protect my equipment from the elements- had a few bad storms and experienced no problems. Is a good value for a custom cover. I would purchase from them again”

Posted 2 years ago

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alcocovers.com is rated 4.8 based on 1,168 reviews