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alcocovers.com Reviews

4.8 Rating 1,181 Reviews

96 %

of reviewers recommend alcocovers.com

Company Reviews

4.8

Based on 1,181 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good material and workmanship durable. It fit well and didn’t experience any problems. Does protect my equipment from the elements- had a few bad storms and experienced no problems. Is a good value for a custom cover. I would purchase from them again”

Posted 2 years ago

“The cover fit and looked great”

Posted 2 years ago

“I have purchased three covers over the last several years. All have performed well outdoors and we have been happy with our investment. Care by production/design staff to get it right the first time is valuable to a great finished product .and happy. We are that customer. Don & Fay Cameron”

Posted 2 years ago

“Very happy with my grill cover reasonably priced good customer service Would definitely use them again”

Posted 2 years ago

“ALCO accepted my order after 2 other companies turned it down. I was requesting a custom cover for industrial machinery, to keep it dry while machinery around it is washed. The cover delivered is perfect and even has a water proof "wet suit" like zipper. We have shared the cover specs with the OEM and they will also be ordering more.”

Posted 2 years ago

“Good quality cover for my live edge table. Fits perfectly. :-)”

Posted 2 years ago

“Cover fits and is of good quality. If I need another one I'll contact Alco.”

Posted 2 years ago

“The cover arrived and fits well. Your website with the dimensions for custom sizes comes out well.”

Posted 2 years ago

“We had a problem with part of the order so I couldn't leave a 5 star rating. (I'd like to leave a 4 1/2 star review, but it's not an option.) But, they went out of their way to fix it and make sure the problem was resolved. Every time I contacted them, I received a fast and courteous response. Overall, very happy with the products and the service. Highly recommended!”

Posted 2 years ago

“Quality material and they were committed to getting the dimensions correct. We didn't get notice of when the package left the factory, so it was a pleasant surprise coming home one day to find it.”

Posted 3 years ago

“Even though it took a little longer than normal, my customer outdoor island cover fits perfectly and the quality is far better than any store-bought cover I've purchased in the past. The cover is designed specifically for my island and I was able to factor in the faucet as well. Extremely happy with my purchase and the cost was more than reasonable.”

Posted 3 years ago

“Received our sofa cover yesterday and was very happy with the results. Even though we had some measurement issues, the company reached our several times to get the info they needed to get the job done. Delivery took longer than expected but it was worth the wait.”

Posted 3 years ago

“I was told when I ordered my cover it would take 10-14 days before it would ship. This was longer than usual because of COVID, and that’s understandable. Their website gives an expected ship date, which has changed a couple times, but still says it will ship on 7/23, but so far hasn’t. I contacted ALCO Covers via their website. They reached out to me personally, and guaranteed shipment within the week. Customer service works.”

Posted 3 years ago

Hi Scott, I apologize for the delay. We needed clarification on a measurement and your order will ship Friday. Also, I reached out to you through email

Posted 3 years ago

“I rated Alco Custom Covers a 4 as opposed to a 5 for the simple fact that what was originally quoted as shipping in 2 weeks took 2 months. Would I order from them again: absolutely! Why? Because when they were altered to this major delay, they did everything a reasonable person can to try to make it right including providing a refund for part of the purchase price. Plus when it did arrive, it fit my grill perfectly and appears to be made from the highest quality materials. When a company performs perfectly the first time you take it for granted. The real test of a firm who is customer-service oriented is how they react when there is a mistake. In this department, Alco gets an A+.”

Posted 3 years ago

“Some issues getting the exact measurements for my curved sofa covers but I appreciate that the company wants to make sure they get it right. Jed has been very helpful and responsive. Looking forward to receiving these!!”

Posted 3 years ago

“Still waiting for my order. Its been over 1 month and they quote 10 days and they don't follow up on delivery schedules. Hoping its a decent cover.”

Posted 3 years ago

“We received our cover for our outdoor table and chairs. It fits well and it was exactly what we ordered. It took a little longer to arrive than was expected but we appreciate the commitment of this company. We would recommend them to our friends.”

Posted 3 years ago

“We could not find a cover for our new sectional. Nothing would fit. I found ALCO , and we are delighted with the custom fit. We later purchased another cover for a new chair. Recommend ALCO to daughter in law. And friends.”

Posted 3 years ago

“The covers are perfectly made and fit is perfect as well. Communication with the staff regarding delivery was inconsistent but everyone was extremely polite. The product was somewhat pricey but consistent with the quality and workmanship. I would recommend Alco Covers for what should be a lasting quality product.”

Posted 3 years ago

“While it did take 52 days to finally receive the order - they are great. A perfect fit. My complaint comes from the fact they do not update you for your specific order. The emails are very basic and general. Better customer service is needed. BUT - if you don't mind the wait time... this is a great service. They are made in India - which I didn't know. But it is an american company you work with.”

Posted 3 years ago

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alcocovers.com is rated 4.8 based on 1,181 reviews