alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.82

4.8 Rating 1,181 Reviews

96 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.8

Based on 1,181 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

Helpful Report

Posted 3 years ago

Hello, I apologize for the delay and understand your frustration. The issues surrounding COVID have been challenging to navigate and your order accuracy and quality are always our top priority. With that being said, we need to do a better job at being more prompt to your inquiries and are working on improving in that area. We appreciate your business. If your issue is still not resolved, please reach out to me personally. matt@alcocovers.com

Posted 3 years ago

It looks like this arrived on 6-24. If there are any issues, please feel free to reach out. Sorry for the delay but we do hope that you enjoy your cover

Posted 3 years ago

“I ordered a custom cover for an L-shaped outside couch. It was about December 2019 or so. The communication about the order was limited, and it took a bit of time to receive, but it was worth waiting for. The cover is good, it is light but sturdy, and it fits well. If I need another cover, I'll consider Alco first.”

Helpful Report

Posted 3 years ago

“UPDATED FROM 1 STAR: While it did take 52 days to finally receive the order - they are great. A perfect fit. My complaint comes from the fact they do not update you for your specific order. The emails are very basic and general. Better customer service is needed. BUT - if you don't mind the wait time... this is a great service. They are made in India - which I didn't know. But it is an american company you work with. ORIGINAL REVIEW: LOOK AT ALL THE RECENT REVIEWS BEFORE ORDERING!!!! I WISH I WOULD HAVE!!!!! When ordered, the website says 7-10 working days. It's been a month since ordering and haven't received my order. An email was sent with an expected ship date by 6/7/20. Today is 6/4/20. I am hoping I get a shipment tracking number by 6/7. If I do, I will change my review. I believe they need to change their website with updated information regarding shipping. Part of the reason I ordered these custom covers was because of the turn around time. I hope they are of good quality and are correct in their design and fabrication.”

Helpful Report

Posted 3 years ago

It looks like this was delivered to you on 6-24. Truly sorry for the delay. Enjoy your cover

Posted 3 years ago

“A little late-but well worth the wait! Excellent cover. Expertly made. Quality water-proof materials. Attention to detail. Obviously, due to the COVID-19 virus with a mfg plant in Florida there were some reasonable delays and the product arrived 26 days after the order was placed. Nonetheless, it was well worth the wait. Very pleased overall.”

Helpful Report

Posted 4 years ago

“The online ordering process was easy for me to use, and the order came as I specified (all though the processing time and actual delivery took longer than anticipated). The covers have been outside in rain, snow, ice and our usual cold winter temperatures, and appear to be holding wood well.”

Helpful Report

Posted 4 years ago

“I recently used ALCO for the first time to procure a custom rack cover needed to keep some infrequently used items clean in our manufacturing plant. The first cover was made incorrectly (Velcro splits put on wrong side), but ALCO stood behind their work and replaced the cover without questions. The replacement fit the rack snugly and securely. The quality appears to be very good. Despite the mix-up with the initial delivery, I would not hesitate to use ALCO again in the future.”

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Posted 4 years ago

Thank you for your honest review

Posted 4 years ago

“I would have given 5 stars, but delivery was delayed. I paid for expedited delivery and was reimbursed for the delay. Product is awesome and have recommended to others.”

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Posted 4 years ago

“So i retract my statement "SCAM SCAM SCAM" i finally got my covers. I was fairly impressed with the quality. The draw string is a little tough to tighten but all in all im happy and WILL order again”

Helpful Report

Posted 4 years ago

“I ordered two custom covers for two outdoor chairs. The fit is perfect and there is no wetness on the chairs. The color was correct and they came undamaged. The shipping time was a little longer then I expected. But that might be typical for custom orders? I would use them again.”

Helpful Report

Posted 4 years ago

“My overall experience with the company was positive. They missed the initial promise date or they would have been given 5 stars. However, they did free expedited shipping when it was available and followed up with me afterwards. I have to say the cover itself is amazing! I got it custom made (not cheap) but was totally worth it. Fits perfectly and I can tell that is is made so well it will last for years. This is a HUGE angled couch and could find nothing to fit it. And this one is absolutely perfect. I would highly recommend the covers.”

Helpful Report

Posted 4 years ago

“We have a hex shaped fire pit and all commercially available covers didn’t fit the dimensions. We went to Alco with their online simple to use order form, added specific dimensions, picked material and details and when received it fit perfectly and is of great quality. Should withstand all the elements of nature for years to come”

Helpful Report

Posted 4 years ago

“Easy ordering system. I like the idea that you are able to attach photos of the items that covers are being made for.”

Helpful Report

Posted 4 years ago

“We ordered a custom cover and it works great. Excellent craftsmanship, material, and fit. Took a little longer to received than advertised, but overall good experience.”

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Posted 4 years ago

“Awaiting ordered cover Ordering via computer was fairly easy.”

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Posted 4 years ago

“So far so good”

Helpful Report

Posted 4 years ago

“The ordering process was fairly easy. There was one hiccup in that after completing all the measurements and other selections the only thing to show up in my cart were the add-ons. I re-did the whole thing, all my information was still there, added to cart and removed the order for just the add-ons. Otherwise, it would be a five star review.”

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Posted 4 years ago

“The covers look great!”

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Posted 4 years ago

“directions for dimensions are easy. the website does freeze periodically when trying to add an item to the cart, making you go back through the dimension inputs.”

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Posted 5 years ago

“the person assisting me on chat was very helpful and patience! Hopefully the fire pit cover will fit!”

Helpful Report

Posted 5 years ago

alcocovers.com is rated 4.8 based on 1,181 reviews