alcocovers.com Reviews

3.88 Rating 24 Reviews
71% of reviewers recommend alcocovers.com

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
on-time delivery
Greater than 92%
accurate and undamaged orders
100%
Customer Service
communication channels
Live Chat, Telephone, Email
"Customer service is horrible, if you can get anyone. After 3 weeks of no communication I reached out for status on my order and was told my order shipped and was provided tracking numbers. The tracking numbers show labels were printed a week ago, but my order was never shipped. It's a week later after they "shipped" and I still can't get a straight answer, for the last 3 days I've been told just to wait longer or they are checking with UPS. No need, UPS clearly says they never got the package. Seems all the people providing customer service are virtual employees with no ability to actually solve a problem. I left a voice mail, no return call. Called again the next day selected sales option was told I would get a email back that day, no email. Chat.. Useless offered no info and told me to basically just keep waiting."
Posted 3 months ago
"I ordered a cover for my outdoor daybed on March 6. After calling and emailing I finally received a cover a month later that was the wrong color and the wrong size. Still waiting to hear when my new cover will be shipped. Have had to follow up with an 2 emails and a phone call and I still haven’t gotten a response. Over 2 months out now. Worst customer service ever."
Posted 1 month ago
alcocovers.com is rated 3.88 based on 24 reviews

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