Same situation as all the recent reviews here. Ordered in April, each week they push back and say "expected to ship next Monday". I've been hearing this since early May. Service is awful, with no followups or check-ins. The "track order" feature on the site doesn't work. I would love to review the actual product and will change my review depending if it ever arrives. It's better for a company to be honest and upfront with expected arrival times. If they would have just told me it was arriving late - mid June I wouldn't be upset here. It's the constant "next week, next week, next week". Many other companies make custom covers, if not received I am going that route. Also, we are all dealing with COVID - stop using that as an excuse with every email response, just give us all semi-accurate times for delivery. It's not hard, be professional.
*EDIT*
All the above still stands but I did finally receive my order. The covers are made in India so I am sure that is one hold up in the equation here. Shipping was actually very fast via FedEx once I got a tracking number. I will say, the quality of the actual cover itself is truly remarkable. Thick material, great stitching, came with a bag to hold it, and literally a PERFECT fit for my order, which had over 20 different measurements. I am very satisfied with the quality and product. I would say if you’re going to order, just have the mindset that it will take about 2-3 months to receive, not 12 working days. As long as you are okay with that timeframe, it’s worth the wait.
Thanks
3 years ago
alcocovers.com has a
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