Mark Scerra
My process started several months ago when I purchased a new 6 foot outdoor kitchen from RTA, Inc, through Wayfair. Being in New England, I wanted a protective cover so I searched and found ALCO. The ALCO website contains multiple design options and I found one that matched my kitchen, so I completed the form according to the RTA specs provided with the kitchen. ALCO provided my cover according to the measurements provided and I tried to cover the now-assembled kitchen, and the fit was awful. I reached out to ALCO and provided them pictures of the grill covered and uncovered. I also measured the assembled kitchen and found that the measurements for the kitchen assembled differed significantly, in some places, from the specs provided by RTA with the kitchen. ALCO worked with me to re-make the cover, and agree to the new measurements, which I was happy to pay for since I provided bad information to them first time around. We finally had a warm day here so I installed the new cover which fits perfectly this time. So, NEVER work from specs provided with products, always measure your units yourself so that you can provide accurate numbers. The ALCO staff I worked with - Jed and Regina were terrific and I would not hesitate to use ALCO again!
2 years ago
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