I had three issues with the custom cover: - The zipper was broken on the pouch that the cover arrived in. I had to cut the pouch open. - The measurements provided should have left a hole for the spigot. - The Velcro opening should have been in the front (rather than the back) to allow easy access to change the filter cartridges. I called the company prior to ordering because I was concerned that the cover wouldn't be supported properly since the water filtration system is attached to a wall. I was told that this was done all the time and not to worry about it. I also explained that there is a water spigot on the front of the water softener that I needed to be able to access. The measurements I provided left space for that opening. I assumed the Velcro opening would be in the front. The website indicated that the Velcro would allow for easy opening. I have to change the water filter periodically. Because there is no opening in the front, I have to remove the cover completely to change the water filter. I provided detailed pictures with measurements. I asked the representative to contact me if there were any questions, The cover arrived and couldn't be used properly since there is no hole for the water spigot and the Velcro opening is in the back against the wall. I emailed the company and was told that this was all my fault. My emails asking if there was anything they could do to help me were ignored. My friend bought the same water filtration unit and planned to purchase a cover from ALCO covers. I have advised him to purchase the cover from another company. Since the water filtration system with cover had to be approved by my HOA, I have provided the HOA my required review advising them not to recommend this company to any resident for any type of covers.