Customer service was very responsive when I needed to communicate with them. Price is never low enough, right? But the quality and workmanship can't be beat on these covers specially ordered to fit my washer and dryer outdoors. Fabrication time took longer than I expected but I don't have any past purchases to compare so I'm satisfied with the end result. Made to my hand drawn dimensions. They add a little to drawing dimensions to make installation easier. It's noted on their website so read about the measurements. I definitely recommend Alco for any size and shape cover. And mine are absolutely waterproof.