We recently reached out for a quote for a custom cover for a fire pit (irregular shape with raised metal wood logs in the center). Alcocovers was so quick to respond and with such a reasonable quote we jumped right on it. Then we got both a follow up email and telephone call from Jed as he was creating our cover to ensure that the measurements were correct and the finished produce would be a proper fit. Received the cover last week and needless to say it is perfect and fits like a glove. We could not be happier with the service we received from Alcocovers and in particular Jed!