Thought I would find a reputable company that specializes in custom skylight covers. When ordering I followed the suggestions on their website. Ordered the very best. Product arrived(never any shipping info)and it was not as advertised so I contacted customer service. They said they would call me back. No call back. Called the next day and spoke with Jed. Jed said their website did not show fastener in each corner of the cover. I asked if he needed me to send him a screenshot or would he like to go on Alcos website while we were on the phone. He went to the page and said "Oh, thats a mistake, I will have to have IT change that". He said that is not the best fastening system for a skylight anyways. I said lets look again at your website and lo and behold, the fastening system I chose say "Best for wind". His response was I will have to notify IT and have that changed. So I asked if they would refund my money or remake the cover. He said he or the production manager would get back to me. After a week of no call or email i sent another email. Jed emailed me back and offered a 20% refund if I keep the cover. I replied that I would either like a full refund or the cover remade properly. No response. It has been a month now and my skylight cover is held on with a ratchet strap. If you are looking for quality work or decent customer service, I WOULD NOT RECOMMEND ALCO. All of this over a $70 skylight cover.