I requested a replacement canopy for my outdoor pavilion. This was a custom order that required working out all the correct measurements. Alco worked patiently with me to ensure the measurements were accurate. They produced detailed drawings of the final canopy. From the time I gave the go-ahead to proceed, it took just seven working days to receive the finished product at my door. I live in Canada. I was amazed and delighted that the canopy was a perfect fit over the metal frame. I highly recommend this company for producing custom covers for all your needs. I will be using this company again in the future. It was great working with all the staff, and I especially want to thank Regine for her patience and professionalism.