I was really excited about this product and the information on the website made it easy to put in the order and validate that my measurements were correct. But...that's about where the excitement ended. After the order was placed on May 16th, I received no feedback from anyone at the company which is not acceptable since their disclaimers says "If any changes are required we need to know ASAP. (No more than 1 work day)." Well, I put in my notes to "please contact me to ensure my measurements are correct." On May 20th, at 0932, I called and left a message to call back about the order. No one called and so I called again at 1530 and finally reached a sales rep. The sales rep was unable to locate my order and asked me to email it to someone else at the company and subsequently I would get a call back by COB. Well, that never happened and so I had to call again today. When I finally got someone I was told they found the order it had not been processed. Additionally, it would take 3 weeks to a month before this would ship. Had this been prominently advertised on their website I would have gone elsewhere. But, since no obvious disclaimer is given at any point in the process regarding shipping delays related to COVID I've now wasted a week for something I need by the 29th. Since their website claims orders will be shipped within 5-7 business days or 7-10 business days (Depending on cost) I had no issues placing the order. Not okay to operate this way and also not okay to make it right.