We ordered the couch cover and an ottoman cover. The couch cover was delivered in a box wrap in clear wrap. No ottoman cover. I have contacted the company many time on issue and they claim that it was in the same box. IT WAS NOT. I opened the box, there was No other wrapping or filler in box other than clear wrap couch cover. They stopped responding and just repeated themselves. Customer service was horrible and although couch cover fits nicely, I told my neighbors who were also looking for covers to go elsewhere due to service, and that they refuse to make things right.