Having opened an account online easily enough, I then had to spend time sending and resending further information after a number of conversations. The last set of information was sent a couple of weeks after the account was opened and a substantial amount deposited. I received an email to claim the information was not received and that several reminder emails had been sent and remain unanswered. Inaccurate as at every stage and after every email, I immediately picked up the phone to resolve the issue. The email notified me that the account had been closed. I again picked up the phone to be told that the only resolution was to open another account. Needless to say, my confidence in this as a place to hold my money safely has been damaged to the extent that I will not be opening another account.