M. Steiner
I applied for a saving account for my business with Aldermore, on the recommendation of CashPlus with which I have a corporate checking account. The application, made on 21 March 2024, went through fine and they promised to get back to me within a day or two. Not having heard anything, however, on 29 March I tried to log into my account only to have a message say my account was on hold. I contacted Aldermore's customer service, which responded on 2 April stating that a "due diligence team manager [would] review and return to [me] with an update [...] tomorrow." The "tomorrow" came and went but, by 18 April, I had received nothing. I therefore emailed them again asking they discontinue my application process. Some others have had a positive experience with Aldermore and I am happy for them. Me? I received lousy customer service and sore lack of attention right at the very first step of becoming its customer. An institution that fails at this very first hurdle like this is not worth my trust or my confidence with my hard-earned money.
3 weeks ago
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Aldermore Bank has a 1.5 average rating from 95 reviews

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