Let me start by saying this was my third time shopping at this Aldi since moving to Bel Air in April. Unfortunately, each visit has been disappointing—but this last one sealed the deal. I sent my husband to the store to grab the last few ingredients we needed for dinner. While he was there, I was on the phone with him when I heard him ask a store associate for assistance. The woman he spoke to directed him to a man named Jeff. Jeff’s attitude toward my husband was rude and unprofessional. His tone was dismissive and unwelcoming, and frankly, there was no reason for that kind of behavior. My husband was simply asking for help. Customer service matters—especially when you’re dealing with people in your community. Jeff, if you’re reading this, I hope you take a moment to reflect. Every person deserves to be treated with respect, and you never know who you’re talking to. A little kindness goes a long way. Unfortunately, this experience was the final straw. We won’t be returning to this location again.