Placed and order in the store for shoes, they said I will get tracking information in couple of days. 4 days went by and got nothing so I called costumer service who said shipping information will be provided between 3-6 business days. I said ok and waited, and at the 7th day I called again to check in on the order. I was told that it has been shipped and that they didn’t know when it would, I asked if I could cancel the order at which they responded that I could not, that I had to wait until item was delivered and then take it to the store to get a refund. Very upsetting that costumer service has different information and that I can’t even cancel the order when I have waited more that 10 days to get shipping information