ALDO Shoes Reviews

Name: ALDO Shoes
Rating: 1.56

1.6 Rating 114 Reviews

13 %

of reviewers recommend ALDO Shoes

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Metrics

1.6

Based on 114 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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ALDO Shoes 5 star review on 27th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent totally wrong product which was low quality and damaged”

Helpful Report

Posted 2 days ago

“Placed an order. waited for many days. I reached out to them to follow up. They just informed me that the item is out of stock. Checking again online and the item shows it is available.”

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Posted 2 days ago

“I bought the Caraelia -210 in a size 7. Snug fit and a beautiful shoe. The leather feels amazing. Very happy! Thank you Aldo Shoes for a high quality shoe. Hope to purchase another pair soon! Or win the voucher 😉”

Helpful Report

Posted 2 weeks ago

“Very Disappointing Experience at Aldo – Niagara Outlet I purchased a pair of men’s shoes for my 15-year-old son from Aldo at the Outlet about five days ago. He tried them on in the store and wore them briefly at home to see if they would be comfortable for an upcoming special occasion on June 28. After trying them a few times, he told me the shoes were very uncomfortable, especially in the front – too tight and painful to wear for more than ten minutes. I went back to the store to request an exchange or return, but I was shocked by the unprofessional and disrespectful attitude of the staff member who assisted me. He examined the shoes in a very strange and accusatory manner and immediately claimed that they had been “worn,” pointing to a crease on the shoe. I explained that my son only wore them inside the house and that the crease is normal since the shoes are made of leather and were only tried on. The employee insisted on refusing the return and continued to argue in a rude and dismissive tone. His customer service was extremely poor and unhelpful. Sadly, this experience has made me lose trust in Aldo. The shoes were uncomfortable, and the customer service was unacceptable. I do not plan to shop here again.”

Helpful Report

Posted 3 weeks ago

“The WORST!!!!! I ordered shoes the same style and brand and size; one pair fits the other doesn’t. I returned and they don’t show my return online. Two days in a row I tried calling and on hold for over 30 minutes with no answer. I don’t know what kind of business this is but I’ll never buy shoes here again!!”

Helpful Report

Posted 4 weeks ago

“I was a first time buyer and must say, a last time buyer of Aldo. For the price, I would expect this to be almost luxury brand. I ordered two pair of shoes and both pair were clearly worn before. I can’t believe they would even ship the shoes to me. One pair was so bad that it shouldn’t even be used in the store as a display.”

Helpful Report

Posted 1 month ago

“Visited a store in Kansas City for the first time! The associates were so helpful in all regards! I got a beautiful pair of heels but noticed there was a defect on the heel when I got home. Went back the next day to return them- store associate Emily Lopez was so kind and helpful in processing my return. Great customer service overall!”

Helpful Report

Posted 1 month ago

“Worst quality products, my bag’s handle broke in just 2 usage. Company/customer support doesn’t take any responsibility nor even bothered to ask for images to see what happened. I will lodge a consumer complaint against Aldo”

Helpful Report

Posted 2 months ago

“Disappointed with ALDO’s Online Order Handling: I placed an order on ALDO’s official website on May 2, purchasing three pairs of boots, including the Toney boots in black and brown, for an upcoming family wedding later this month. The order was confirmed, and I was charged the same day. Suddenly on May 5, ALDO abruptly canceled two out of the three items, citing they were suddenly out of stock — despite confirming availability and payment three days earlier. This last-minute cancellation has caused unnecessary stress, especially as I let go of other boot options based on ALDO’s confirmation and was relying on their timely delivery. I reached out, only to be offered a generic 15% discount — the same one available to any first-time user — which doesn’t address the inconvenience or the trust broken by this experience. I didn’t just lose boots — I lost time, peace of mind, and viable alternatives for an important event. I hope ALDO re-evaluates how it manages online inventory and considers the real impact of such cancellations on customers who shop with trust and purpose.”

Helpful Report

Posted 2 months ago

“I ordered my shoes online. When the shoes were delivered, the shoes were already worn with a clear, visible crease on the shoes and the sides of the shoes were ripped at the seams. This is a very unpleasant experience as a first time buyer from this brand, I won’t be shopping here again.”

Helpful Report

Posted 2 months ago

“I had amazing experience in Aldo accessories shop in Dubai festival mall last Saturday 19 april during my vacation, I want to send my deep greating to Mrs Fadela,💐,💐 Mrs Marah💐💐 2 flippino sisters 💐 For their kind manner, helping to connect wifi, taking photo for my wife and patience attitude 🙏 🙏 🙏”

Helpful Report

Posted 2 months ago

“Do not by online. The worst customer service. This is the first time I've seen a well-known brand literally ignore its customers. They delivered my order without warning or calling me. I complained six days later, and they told me it had been delivered. As a result, my order was lost. I wrote to Aldo, and they literally didn't even bother to respond to my email. Don't buy online; the worst option.”

Helpful Report

Posted 3 months ago

“Yesterday I was at Aldo;Outlet mall Niagara falls .It was crowded, I was waiting for the rep for about 20 minutes and finally I approached a male rep,he was disrespectful and rude,asked me to wait. After half an hour a female rep approached me,the male rep never showed up,nor did he have the courtesy to apologize for the delay.Finally at check out another rep Tirath who helped me getting the pair of shoes did not apply the discount .When asked he twisted the conversation. Highly unprofessional behavior and attitude of the reps.Also I was overcharged 10 dollars. Will NEVER go to that store EVER.”

Helpful Report

Posted 3 months ago

“I've always loved shopping at Aldo, but my recent experience was disappointing. The shoes I received looked used and the packaging was damaged. I ended up sending them back right away.”

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Posted 4 months ago

“I purchased an Aldo shoe (ORDER #AL00215343; Ordered on Oct 26, 2024). Within 4 months, the shoe’s pasting has completely come off the sole, the top layer is getting peeled off into pieces like a crumbled paper. I have never put water on it, have been trying to take care by regular cleaning and polishing, and is wearing only to my office. Aldo markets itself as a premium brand and put a price tag accordingly, but the product quality is worst than that of the local market. Totally disgusted with my experience with Aldo.”

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Posted 4 months ago

“the worst brand in the world cheaper price. poor quality”

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Posted 5 months ago

“I spent $50 on a gift card which I accidentally dropped beside the cashier. After much running around between the store and the Customer Service line where they verified that I had indeed purchased it, they refused to cancel it and would not respond to further inquiries.”

Helpful Report

Posted 5 months ago

“Sou cliente da marca desde 2019 e sempre fiquei muito satisfeito com os produtos. No entanto, no ano passado, adquiri uma bota em cognac – modelo TIBERIUS – que, após 90 dias de uso, apresentou defeitos de fabricação. Dirigi-me à loja, onde fui orientado a entrar em contato por e-mail, uma vez que a compra havia sido realizada online. Segui essa orientação e, após o contato, recebi o valor em crédito, o qual utilizei para adquirir uma sapatilha e outro par de sapatos, complementando a diferença. Ocorre que, após 5 meses de uso, o novo sapato começou a apresentar problemas, como podem ser observados nas fotos em anexo. Esse incidente tem me deixado receoso em continuar utilizando a marca, devido à recorrência de defeitos. Ao consultar a loja, fui informado de que, por se tratar de uma troca, o prazo de garantia seria contado a partir da primeira compra, o que já teria expirado. Dessa forma, venho formalizar esta reclamação, esperando uma solução adequada para o caso, considerando o histórico de defeitos nos produtos adquiridos.”

Helpful Report

Posted 5 months ago

“I ordered a pair of shoes, but the size was too loose, so I requested a return. I received a message with the contact number of the pickup agent. The same evening, the agent came to my home and collected the shoes. However, the pickup status is still marked as pending. I’ve sent countless emails to Aldo and the courier company. The courier company doesn’t respond, and Aldo claims it’s a courier issue they cannot resolve. The delivery agent who picked up the shoes insists it’s a system problem. This has been a horrible experience. I’ve lost ₹9,000, and no one is taking responsibility. Avoid purchasing shoes from their online store at all costs!”

Helpful Report

Posted 6 months ago

“Your ambience mall vasant vihar delhi is a cheater outlet, i purchased 2 pair shoe but received 1 pair, shop asm is irresponsible, i had to wear the shoe on a marriage, marriage is tomorrow, worst experience store”

Helpful Report

Posted 6 months ago

ALDO Shoes is rated 1.6 based on 114 reviews