ALDO Shoes Reviews

Name: ALDO Shoes
Rating: 1.56

1.6 Rating 108 Reviews

13 %

of reviewers recommend ALDO Shoes

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Metrics

1.6

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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ALDO Shoes 2 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited a store in Kansas City for the first time! The associates were so helpful in all regards! I got a beautiful pair of heels but noticed there was a defect on the heel when I got home. Went back the next day to return them- store associate Emily Lopez was so kind and helpful in processing my return. Great customer service overall!”

Helpful Report

Posted 6 days ago

“Worst quality products, my bag’s handle broke in just 2 usage. Company/customer support doesn’t take any responsibility nor even bothered to ask for images to see what happened. I will lodge a consumer complaint against Aldo”

Helpful Report

Posted 2 weeks ago

“Disappointed with ALDO’s Online Order Handling: I placed an order on ALDO’s official website on May 2, purchasing three pairs of boots, including the Toney boots in black and brown, for an upcoming family wedding later this month. The order was confirmed, and I was charged the same day. Suddenly on May 5, ALDO abruptly canceled two out of the three items, citing they were suddenly out of stock — despite confirming availability and payment three days earlier. This last-minute cancellation has caused unnecessary stress, especially as I let go of other boot options based on ALDO’s confirmation and was relying on their timely delivery. I reached out, only to be offered a generic 15% discount — the same one available to any first-time user — which doesn’t address the inconvenience or the trust broken by this experience. I didn’t just lose boots — I lost time, peace of mind, and viable alternatives for an important event. I hope ALDO re-evaluates how it manages online inventory and considers the real impact of such cancellations on customers who shop with trust and purpose.”

Helpful Report

Posted 3 weeks ago

“I ordered my shoes online. When the shoes were delivered, the shoes were already worn with a clear, visible crease on the shoes and the sides of the shoes were ripped at the seams. This is a very unpleasant experience as a first time buyer from this brand, I won’t be shopping here again.”

Helpful Report

Posted 3 weeks ago

“I had amazing experience in Aldo accessories shop in Dubai festival mall last Saturday 19 april during my vacation, I want to send my deep greating to Mrs Fadela,💐,💐 Mrs Marah💐💐 2 flippino sisters 💐 For their kind manner, helping to connect wifi, taking photo for my wife and patience attitude 🙏 🙏 🙏”

Helpful Report

Posted 1 month ago

“Do not by online. The worst customer service. This is the first time I've seen a well-known brand literally ignore its customers. They delivered my order without warning or calling me. I complained six days later, and they told me it had been delivered. As a result, my order was lost. I wrote to Aldo, and they literally didn't even bother to respond to my email. Don't buy online; the worst option.”

Helpful Report

Posted 1 month ago

“Yesterday I was at Aldo;Outlet mall Niagara falls .It was crowded, I was waiting for the rep for about 20 minutes and finally I approached a male rep,he was disrespectful and rude,asked me to wait. After half an hour a female rep approached me,the male rep never showed up,nor did he have the courtesy to apologize for the delay.Finally at check out another rep Tirath who helped me getting the pair of shoes did not apply the discount .When asked he twisted the conversation. Highly unprofessional behavior and attitude of the reps.Also I was overcharged 10 dollars. Will NEVER go to that store EVER.”

Helpful Report

Posted 1 month ago

“I've always loved shopping at Aldo, but my recent experience was disappointing. The shoes I received looked used and the packaging was damaged. I ended up sending them back right away.”

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Posted 2 months ago

“I purchased an Aldo shoe (ORDER #AL00215343; Ordered on Oct 26, 2024). Within 4 months, the shoe’s pasting has completely come off the sole, the top layer is getting peeled off into pieces like a crumbled paper. I have never put water on it, have been trying to take care by regular cleaning and polishing, and is wearing only to my office. Aldo markets itself as a premium brand and put a price tag accordingly, but the product quality is worst than that of the local market. Totally disgusted with my experience with Aldo.”

Helpful Report

Posted 3 months ago

“the worst brand in the world cheaper price. poor quality”

Helpful Report

Posted 3 months ago

“I spent $50 on a gift card which I accidentally dropped beside the cashier. After much running around between the store and the Customer Service line where they verified that I had indeed purchased it, they refused to cancel it and would not respond to further inquiries.”

Helpful Report

Posted 3 months ago

“Sou cliente da marca desde 2019 e sempre fiquei muito satisfeito com os produtos. No entanto, no ano passado, adquiri uma bota em cognac – modelo TIBERIUS – que, após 90 dias de uso, apresentou defeitos de fabricação. Dirigi-me à loja, onde fui orientado a entrar em contato por e-mail, uma vez que a compra havia sido realizada online. Segui essa orientação e, após o contato, recebi o valor em crédito, o qual utilizei para adquirir uma sapatilha e outro par de sapatos, complementando a diferença. Ocorre que, após 5 meses de uso, o novo sapato começou a apresentar problemas, como podem ser observados nas fotos em anexo. Esse incidente tem me deixado receoso em continuar utilizando a marca, devido à recorrência de defeitos. Ao consultar a loja, fui informado de que, por se tratar de uma troca, o prazo de garantia seria contado a partir da primeira compra, o que já teria expirado. Dessa forma, venho formalizar esta reclamação, esperando uma solução adequada para o caso, considerando o histórico de defeitos nos produtos adquiridos.”

Helpful Report

Posted 3 months ago

“I ordered a pair of shoes, but the size was too loose, so I requested a return. I received a message with the contact number of the pickup agent. The same evening, the agent came to my home and collected the shoes. However, the pickup status is still marked as pending. I’ve sent countless emails to Aldo and the courier company. The courier company doesn’t respond, and Aldo claims it’s a courier issue they cannot resolve. The delivery agent who picked up the shoes insists it’s a system problem. This has been a horrible experience. I’ve lost ₹9,000, and no one is taking responsibility. Avoid purchasing shoes from their online store at all costs!”

Helpful Report

Posted 4 months ago

“Your ambience mall vasant vihar delhi is a cheater outlet, i purchased 2 pair shoe but received 1 pair, shop asm is irresponsible, i had to wear the shoe on a marriage, marriage is tomorrow, worst experience store”

Helpful Report

Posted 4 months ago

“The product quality doesn't meet even the basic requirements I have always bought handbags which is very regretful This is the last time I have had bought something from this brand Really pathetic quality. Prices too high and quality very low Not justified..”

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Posted 4 months ago

“I recently bought a pair of shoe. I trusted the salesperson and brand, but the shoes were highly uncomfortable. I wore for one hour, and I could barely walk for next two days because my fingers were hurting so much. I don’t like shoes at all. I advice everyone not to buy one if you are looking for comfortable and good looking shoes. The shoes are highly highly uncomfortable. It was waste of money.”

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Posted 5 months ago

“I’ve had shoes that I spent $50 on last longer than the pair of Aldo Orlovoflexx at the original price of $140. Terrible quality buckle breaking in 3 months at a non physical desk job only walking from my office to the parking garage. Your money could be spent better anywhere else unless you want to buy 4 pairs a year.”

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Posted 5 months ago

“Fernanda is simply amazing helped, she resolves everything in a minute, she helps me with big smile,I’m ordering online and I get everything in time thank you for excellent work.”

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Posted 5 months ago

“I never received my order and the ai chat doesn’t understand. I have tried many times and have no support. There is no way to speak with a human. Every time I address this problem the ai asks me to start a return or call the shipping company, which also has no answers.”

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Posted 5 months ago

“Hira is simply amazing, such a big asset. He was very professional and help us with a big smile”

Helpful Report

Posted 5 months ago

ALDO Shoes is rated 1.6 based on 108 reviews