Very Disappointing Experience at Aldo – Niagara Outlet I purchased a pair of men’s shoes for my 15-year-old son from Aldo at the Outlet about five days ago. He tried them on in the store and wore them briefly at home to see if they would be comfortable for an upcoming special occasion on June 28. After trying them a few times, he told me the shoes were very uncomfortable, especially in the front – too tight and painful to wear for more than ten minutes. I went back to the store to request an exchange or return, but I was shocked by the unprofessional and disrespectful attitude of the staff member who assisted me. He examined the shoes in a very strange and accusatory manner and immediately claimed that they had been “worn,” pointing to a crease on the shoe. I explained that my son only wore them inside the house and that the crease is normal since the shoes are made of leather and were only tried on. The employee insisted on refusing the return and continued to argue in a rude and dismissive tone. His customer service was extremely poor and unhelpful. Sadly, this experience has made me lose trust in Aldo. The shoes were uncomfortable, and the customer service was unacceptable. I do not plan to shop here again.