Subject: Complaint About Rude Assistant Manager Katy Mills – Praise for Rose I came into ALDO on Thursday with my grandson. I come into ALDO often to buy shoes, and I’ve always had good experiences in the past. I had even told my grandson how much I liked shopping here, so he was excited to come in and look for shoes himself. We were helped by a young lady named Rose, and she was absolutely wonderful. She was kind, knowledgeable about the shoes, and helped both my grandson and me at the same time while also assisting other customers. I watched her wait on four customers at once, and she treated everyone with kindness, patience, and respect—including me. She even apologized for how rude the assistant manager had been, even though it wasn’t her fault. Rose acted more like a manager than he did, and she handled the situation with true professionalism. She deserves a raise and has the potential to go a very long way in life or with the company. Unfortunately, the assistant manager ruined the experience. When I asked him for a shoe in my size, he told me he would only get it if I was going to buy it. That was extremely rude and unprofessional. Later, when it came time to check out, Rose explained that he was the only one available to ring me up. Because of how he treated me, I refused to let him check me out and decided not to buy the shoes. Whoever hired him should be ashamed—he is not a people person and should not be in customer service. In contrast, Rose went above and beyond. She made me feel important, respected, and valued as a customer. She is exactly the type of employee who should be an assistant manager, not him. As long as this assistant manager is working at this location, I will not return. If I ever come in he better not be there to check me out. If Rose was working at my company she would be running the place. You don't find many people who truly understand the value of being in customer service. Rose is a big asset to this company they do not even know who she really is. Her friendly smile and just having conversation about why I was in there. She showed how important it is to treat a customer. I know she probably wont get a raise but she truly deserve a promotion and good raise. I wish I could talk to district manager. This girl Rose is outstanding. I pray that God bless you with more. You are an amazing young woman I would hire you ASAP. Keep doing what you do for the customers. You are very special.