Harris
Stayed in the Cavendish Hotel in Exmouth. The hotel was very drab, dated and is in need of a total refurbishment. The furniture was old and basic. The wallpaper was discoloured and ripped with mould on windows. The bedding was stained with brown marks and some appeared to be spots of dried blood. Pillow smelt musty like sweaty socks. Twin room had two small single beds both with lamps positioned directly over our pillows so we constantly kept banging our heads. The rooms were very noisy and overlooked the bins and laundry. We were told that we would of had to pay extra for a seaview. Housekeeping service was very poor, rooms weren't cleaned but just restocked minimal tea, coffee and milk. We were told they were short staffed and it definately shows! Night time entertainment of a singer and bingo was good but no daytime entertainment for poor weather. TV and Wifi had very poor reception and picture kept breaking up. The meals were satisfactory although they did run out of yorkshire puds with our roasts and the roast potatoes were the new potatoes which we had on previous meals that were roasted. Cabbage was replaced with sprouts without notice. (Sprouts with fish?) Ran out of fresh juice at breakfast then appeared to be watered down. Can't critise the waiters as they were always busy and hardworking, polite and apologetic about any complaints. The excursions were disappointing and no information on the sites and attractions. The coach driver wasn't very sociable and only spoke to inform us when to return to coach. Dropped us off at an Abbey in Darthmouth for two hours. Nowt all to see except spend money in cafe. Same as the other trips, no information given, no direction, just wonder around aimlessly, which was difficult as we had to push a wheelchair around because we weren't allowed to bring his electric scooter, even though it folded quite small. In the end he didn't want to come out on excursions because it was becoming a burden rather than an enjoyable experience. Teighmouth pier was closed off. Is that all Devon/Dartmoor have to offer? So glad to be home and will not be travelling with Alfa Travel in the future. It was our first and our last!
2 years ago
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Alfa Travel has a 3.7 average rating from 251 reviews

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