Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.69

3.7 Rating 367 Reviews

65 %

of reviewers recommend Alfa Travel

Company Reviews

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Metrics

3.7

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The holiday was excellent especially our driver Dominic who was so helpful and pleasant goes out of his way too help just come back from great yarmouth”

Helpful Report

Posted 6 days ago

“All staff at croit anna are very friendly food fantastic room was lovely and clean driver mark is fantastic”

Helpful Report

Posted 3 weeks ago

“Went for 8 day holiday to Fort William-Croit Anna Hotel. Excellent driver called Tim who was friendly. calm and caring. Hotel was very run down and desperately needs updating. Our room was cold. smelt and was filthy. Mould and damp on walls, skirting boards, filthy curtains with holes in, holes in walls. Mould on carpet. leaking windows —-wallpaper peeling off walls with the damp. Manager (who was extremely rude and abrupt) told us that no other room was available so we were stuck with it. This company owns this hotel and I think it’s unsuitable for human habitation. Food was mediocre and very small portions. Staff in restaurant very pleasant and quick. Reception and lounge have been refurbished but not rest of hotel. It is dreary and miserable looking outside. Have made numerous complaints to company but as yet they will not reply to me. They will only communicate via emails apparently. Quite a different story when we were booking however! Our experience with this coach company has been absolutely awful. Photos are of our room. (Number 100)”

Helpful Report

Posted 1 month ago

“Dear alfa travel the holiday to great yarmouth from 27th oct to 31st oct 2025 was great one ok now the journey home it was a nightmare we was stuck at traffic accident for an hour and 25 mins we left the hotel for 10am and I didnt reach the service station until just after 5.15pm then there was a 45 min delay as well I didnt get home until after 10pm at night far far to late and to long on the coach. We didn't get to Grimsby until 21.35pm. Another passenger complained that they did Devon and they didnt get home until the next morning they was on the coach for over 14 hours. Hotel was ok not the best I have been on a few faults with things and also on 2 3 occasions food was over cooked and burnt and not pleasent sometimes that it was very hard to eat. There was a arguement as well inside the restaurant with involving two members of staff both female shouting at each other while I was sat eating I was number table 48 and room number 117. Hotel lovely and clean but it had problems with carpet and walls the service and staff was excellent and plenty of food and drink couldnt have been more helpful and friendly and Tony our coach driver was informative helpful and really lovely person I hope to have him as our coach driver again one day. The excursions was excellent bar staff did excellent job with serving drinks and doing other jobs the manager mocked in and did both manager job receptionist work at the same time. Lots to do in Great yarmouth lovely destinations for all seasons and I would love to come again”

Helpful Report

Posted 1 month ago

“I didnt like the hotel night porter at new beach hotel I found him very unplessent and rude to me just came downstairs one morning to do some reading the way he spoke to me he had a bit of a attitude. Waitress yesterday was good but twice now entertainment singers has been late coming I was waiting an hour for the female singer to come on. Its either to hot or to cold in bedroom please get heating sorted out although all good hotel good food and excellent bar staff but it's the hotel needs updating in certain places it's not nice to see big black Mark's on the walls I stayed here on 27th oct with alfa coaches”

Helpful Report

Posted 1 month ago

“The only slight let down was the hotel it had really bad Mark's on the walls and some paint or plastering peeling of in the hall way and certain parts of the hotel. Coach driver very good he was called Tony. Went to Great yarmouth and stayed in new beach hotel it's fine to lay your head we had room 117 went with my partner really long journey since 7.30am and didnt get to the hotel until after 5pm only had service station and Springfield in stamford stops there should have been another stop in the middle of that we was caught up in traffic accident that took another good 25 30 mins to the journey. Room clean excellent service as always we was looked after well lovely food cant complain. Stayed in great yarmouth on 27th oct 2025”

Helpful Report

Posted 1 month ago

“Returned home yesterday from a great 5 days at Queens Hotel, Blackpool and couldn’t fault anything - and I’m a seasoned traveller, both coaches and cruising. Our coach driver Debbie was a local, and full of interesting facts, as well as being a very good driver. Our room was clean and comfortable, as was the rest of the hotel. Good selection of foods for breakfast and dinner, and full marks to our waiters Kevin and Steve, always happy to serve! Added to all the above, we enjoyed too the excursions provided. For the holiday price paid, we were very pleased with everything and I’d definitely return to Blackpool, hopefully next year perhaps. This was my fourth trip to Queens at Blackpool.”

Helpful Report

Posted 1 month ago

“Just had five lovely days in western super mare hotel and food was brilliant, days out were great, stuff in hotel were all brilliant. I like to Thankyou to our driver Steve t who was brilliant the whole time , not to sure about his bad jokes lol , and thanks again for a fantastic holiday Steve t x”

Helpful Report

Posted 1 month ago

“The driver was rude made his own schedule with changing times to suit himself we have been travelling with Alfa travel since they started out and never had any problems”

Helpful Report

Posted 1 month ago

“We had a wonderful day tour to Peggy's Cove, Lunenburg and the Titanic Cemetery. Our guide was Arjun Lal and he was so kind, considerate and very informative. Great driver to! Great experience. Thank you, Terri & George Clark.”

Helpful Report

Posted 1 month ago

“It was my first experience of a bus tour package holiday and I thoroughly enjoyed our trip to Blackpool on the 3rd of October, 2025. I would like to leave a very special thanks to our amazing Coach Driver, Christine. She was brilliant. Very friendly, polite, helpful, considerate, knowledgeable, informative, approachable and accommodating, very funny and an absolute joy to be around. I don't believe my first experience of a Coach Holiday would have been quite the same without her. thanks Christine!!”

Helpful Report

Posted 1 month ago

“Just got back from fort William, fantastic short break very good value for money. Accommodation was good, nice room and very clean . Meals were good and adequate, nobody starved. The electricity went off on Friday night due to storm Anna and wasn’t expected to go back on till Monday.The hotel still made sure everyone had their evening meal and arranged for the coaches to take everyone home on Saturday morning. All the staff did a fantastic job under the circumstances and Alfa travel are refunding everyone for the lost day and even arranged taxis to take people home which they paid for. All this through no fault of their own. We thoroughly enjoyed the holiday and definitely recommend them to anyone”

Helpful Report

Posted 2 months ago

“Brilliant holiday with Alfa travel. Our coach driver Debbie was brilliant. The accommodation just a little tired, the food was excellent. Will definitely book again.”

Helpful Report

Posted 2 months ago

“The coach provided wasn’t suitable for the long journey. There wasn’t enough leg room and no trays on back of seats. The driver was disappointing as he knew nothing about the area we were in or going to. He talked none stop of nothing but drivel. The holiday itself was good”

Helpful Report

Posted 2 months ago

“Alfa Travel trip to Cliffe Norton Hotel Tenby the oitside of hotel needs money spending on it The inside was the ok but need new chairs and carpit in louge my bed room was small and need a refufb food was ok but not the best Some evening veg was rock hard ! I think you for got to cook it ! Lots of veg going back on plates ! What a waste ! Sad 🙁 Trips out where good draver ok but not been before so did not kowe anyyhing !”

Helpful Report

Posted 2 months ago

“Me and my husband have just come back from an 8 day holiday to Newquay the hotel and staff are lovely especially the ones who served our meals. Blonde foreign lady didn't get her name was really lovely But most of all our driver Chris was amazing and made our holiday ,very informative friendly abd helpful well done chris xxxx”

Helpful Report

Posted 2 months ago

“The coach driver Tim was helpful & happy & a very good driver. The Metropole Hotel is a mixed review, the room & beds very comfortable if tired, the bathroom was the letdown, broken glass shelf which I considered dangerous, toilet had a broken seat & shower over bath leaked water everywhere the bath had a shower mat but should have been a bath mat for safety having said all that All the hotel staff were 1st class & the food excellent which made our stay a happy one. We are definitely booking with Alfa travel for 2026. On the whole we had a good holiday.”

Helpful Report

Posted 2 months ago

“On the 23rd July 2025 I booked the above holiday in good faith, I did this through your reservations team directly & purposely asked about parking and was assured there was ample parking. On arrival (Saturday 23rd August) it was obvious that the carpark was very small only accommodating 7 cars, when questioned at reception they advised me that this was the only carpark & staff used it as a priority & if there was any spaces left then hotel guests were then free to park there!! This was the first of many complaints that arose on our short stay at the Imperial Hotel, Ilfracombe. I will start with the positives:- 1. Hotel reception was basic but pleasant. Community area & bar well decorated & looked after. 2. The first restaurant was pleasant but the one at the back was very claustrophobic, no windows, no atmosphere, very much like a school canteen. 3. Staff were lovely, very friendly & polite particularly Sarah on reception & Ethan the waiter. 4. The evening entertainment was adequate. (We were told that the above areas that I have mentioned had not long been refurbished so it was no surprise that they were more acceptable than the rest of the hotel!!) Negatives:- 1. Although the manager was pleasant & polite I feel she was a little inexperienced as she had no adequate or any positive comments to make to us. 2. The bedroom (which did have a sea view) was very very dated, not clean at all, sweets, wrappers, dust etc was found under beds & behind bedside cabinets. 3. The bathroom too was very dated, the bath & the shower screen were covered in rust & grime. 4. The short time we were there our room was never serviced & when we reported this to the manager she apologised, said she would deal with this & check every day that our room had been serviced - this never happened. 5. On our first night the toilet got blocked, when reported it was looked at whilst we out for the day, that night the bottom of the toilet leaked badly, we put towels down & reported it first thing. Once again whilst we were out somebody came and put sealant around the bottom (a job very badly done). Upon our arrival back to our room later on that day our bedroom door had been left wide open with all our personal belongings there for anybody to find plus the bathroom floor had not been cleaned it was still covered in brown stains (obviously the manager never checked as previously promised)- disgusting!! Once again we reported all this to the manager who shrugged her shoulders & asked what we would like her to do!! 6. The food was atrocious, I think prison food would have been better, one night we even resorted to eating out at Wetherspoons! (The breakfast was not as bad, not a lot of choice but adequate). To say our holiday was ruined is an absolute understatement, so much so we left on the Wednesday (27th) morning & found alternative accommodation out of Ilfracombe. It has taken us over a week to get over this ordeal & for me to actually face putting my complaints in writing, it has been like reliving a nightmare. Some of these complaints were not just our experiences other guests felt exactly the same but were restricted because they had come by coach. I would also like to add that my friend & myself will never ever be booking a coach or self drive holiday again with Alfa & needless to say we would not recommend you to anybody else, our experience has been so bad it has made us very wary about who we can now trust when seeking holiday accommodation etc.”

Helpful Report

Posted 2 months ago

“Had another lovely holiday to Shanklin Isle of Wight. Staff services were great, room great with sea views. Driver Dave was great and informative. Thanks again Alpha for another fantastic holiday.”

Helpful Report

Posted 2 months ago

“Staying at the Regina hotel in Torquay. It's the worst hotel for disabled people I have ever been to, there are so.many stairs to combat, even though there is a tiny four person lift. Also noisy from the bar area entretainment, if you can call it that. Won't bother coming back”

Helpful Report

Posted 2 months ago

Alfa Travel is rated 3.7 based on 367 reviews