Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.67

3.7 Rating 286 Reviews

65 %

of reviewers recommend Alfa Travel

Company Reviews

Questions

Metrics

3.7

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

Write Your review

Tell us how Alfa Travel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great time at Torquay Regina hotel all the staff were great especially Louis the waiter but do not have room 56 facing a dirty wall bins and washing from flats fire escape outside your patio window awful”

Helpful Report

Posted 23 hours ago

“Just returned from our Derbyshire Dales / Chatsworth house trip ,tour no 5317EC/ The trip it’s self was excellent/ along with a very good femail driver for the duration of our the days out. My wife and I have had several coach trips with with Alfa travel co, but sadly the hotel [third party hotel]witch Alfa used for our stay Leonardo Hotel in Sheffield did not meet the standards we were accustomed to, the hotel it’s self was very good , nice and clean. The problem was the evening meals were in my option 3rd rate!!! No1 there were no menus to be seen . No2 a very very limited choice of food on offer ,every evening. No3 the food that was served was Luke warm at best. No 4 it was all self service/ buffet style , not quite what we are used to at a Leisureplex hotels. I know it is a budget holiday. But it truly was a let down and did not show Alfa off in a good light. I fully understand there was no entertainment in the evenings as advertised,no problems. On arrival there was no welcome speech from the hotel staff . On top of that ,there was no portage to be had at all. Just crack on with it was the attitude. Not good to be honest . One thing is for sure ,should we chose to go with Alfa once’s again in the future IT will not be to a third party Hotel for sure.”

Helpful Report

Posted 1 day ago

“Were do I start,upon arriving at woodhall,told got 10 minutes before having to leave,then driver acted like he didn't know what he was doing,worried about his tachograph not his passengers,only one 40 minutes stop on way to Fort William,3 times tried to stop for a toilet stop,but all closed,then missed turn off for hotel,when arriving at hotel had to take own bags to room, ordered 2 celebration packages for my wife(which come until next day)had 35 minutes before evening meal,which was horrible,first day excursion to tobermory, couldn't get on booked on ferry because driver didn't tell em we was booked on,so had to wait 1 hour longer,day to ourselves was best say.Day trip to Skye was a waste of time,why stop for a coffee on way there,5 and a half hours travelling for 2 hours and 10 minutes to ourselves was a joke.Journey home was a joke.left on time,then decided to stop for 15 minutes for a toilet break,get to services and driver tells us we have 30 minutes to eat toilet and have a drink,he was more worried about feeder coaches than his own passengers,then arriving back at woodhall,told we had to go toilet and straight on feeder coaches,so no time for a drink again.Avoid Croit Anna hotel at all costs,only good thing was our waitress and of you go with Alfa and Keith of Sleafordian is your driver,then good luck,mote like a bus driver than a coach driver only gave 1 star because I couldn't give none”

Helpful Report

Posted 5 days ago

“I and my party went to Shanklin Hotel isle of wight and when we went in the Restaurant could not find the table allocated to us, another table was set up.Waiter service was so bad.On the last date when we went for breakfast no waiter came at all ,they were just clearing tables at the far end.Complained and this was to no avail. NOT worth complaining at all.”

Helpful Report

Posted 6 days ago

“Arrived 6.10pm at hotel evening meal at 6.30 plates and meals cold and during the week too menu same as room menu and it was the same menu all week too Weren't told about surcharges and it was only after complaints that things were explained to us but a lot of staff had little or no English did a lot of days out criss crossing which wasn't necessary not well thought out G.O.Spey was a waste of time as was Loch Ness hotel rooms basic and smallish no porterage or easy access for those in wheelchiars Carr Bridge was nice but again nothing there On the last night our driver + another driver had to stay in Aviemore so what if something had happened who were we to contact coming home stopped in Stirling 15mins then Greta Green for half an hour and then 15mins at Charnock Richard why when we were not far from Burtonwood will think twice about booking again disappointed traveller”

Helpful Report

Posted 6 days ago

“Just returned from Scarborough--Yorkshire after a wonderful 5 day holiday, not a single complaint to make about the Cumberland Hotel, fantastic staff in all departments, drivers were fantastic,polite,helpful,cheerful,even with awkward travelers.Must make a reference for Richard [ Bland's Coach ] our driver he helped everyone each time, even doing first aid at one point. our two days excursions were fantastic too.This is our 3rd break with Alfa and not one complaint, do hope you get at least get a gold star rating this year as it is well deserved.Christmas is our next one with you and already sorting out for 2025 Spring break.Well Done. Dee and Roy Davies-- Corby--Northants”

Helpful Report

Posted 1 week ago

“Last day of our holiday in Scotland. We have had a great week here. Our driver Dave from Als coaches has been amazing. He has made a good holiday an excellent holliday. The level of customer service delivered by dave to myself and the other passangers has been trully excellent”

Helpful Report

Posted 3 weeks ago

“Just returned from staying in the selbourne hotel Dunoon. Staff very pleasant and helpful we had a lovely waiter Jesus . He was very helpful nothing was a bother to him . He has a lovely personality. The hotel was very nice the bar and dining room has been refurbished and is lovely. The room was dated but clean , comfortable bed, soft towels and plenty of hot water. Fantastic views . Enjoyed the trips to Oban, Bute, inverary and luss . The weather wasn't always good but that's Scotland for you. Our driver was Kevin and he kept us entertained and was very informative. We will be using Alfa again x”

Helpful Report

Posted 4 weeks ago

“Western super mare anchor hotel really good staff great especially the waitress went to Bristol with Jack the driver very good one of my best holidays and I have been on lots”

Helpful Report

Posted 4 weeks ago

“Just back from Criccueth in wales brillant hotel and trips staff were amazing and so friendly and welcoming. Our coach travel graham was great to”

Helpful Report

Posted 1 month ago

“Just got back from lovely holiday to Oxford and Cambridge great crowd on coach all got on really well but what a superb driver we had (Dave) could not do enough for us all mingled with all passengers so helpful and caring.Stayed at the Holiday Inn in Stevenage lovely and clean a bit far out had fantastic guides in Oxford and even better in Cambridge lovely day in St Albans.As for the Holiday inn and I've stayed in a few the staff are rude miserable with the exception of one of the bar staff on the first night we arrived unfortunately she was not in the rest of the week breakfast were lovely but not enough choice for evening meal and when they run out did not replace staff need some training how to smile and be polite to customers Thanks to all passengers and the driver DAVE for making our holiday so special”

Helpful Report

Posted 1 month ago

“Just back from Criccueth in wales brillant hotel and trips staff were amazing and so friendly and welcoming. Our coach travel graham was great to”

Helpful Report

Posted 1 month ago

“Disgusting service at the hotel would never travel with these again.”

Helpful Report

Posted 1 month ago

“Excellent organisation. Excellent service. Excellent value for money.”

Helpful Report

Posted 1 month ago

“Eastbourne would not go back again food was terrible either not cooked or overcooked l have been on lots of holidays with Alfa and this was the worst p”

Helpful Report

Posted 1 month ago

“We have been going with Alfa for 3years now and have been 8 times , We have enjoyed every one of them, However we have just returned from Weymouth and that was exceptional, We’re now looking forward to our next holiday in September. Thank you Alfa.”

Helpful Report

Posted 1 month ago

“Very good drivers very friendly helpful always cheerful vo out of the way to make your holiday relaxing and one to remember as the best roger was very good hope to see him again”

Helpful Report

Posted 1 month ago

“Great holiday down to Llandudno in North Wales holiday was great we had three steam train journeys threw the week staying at the Hydro staff are excellent great help throughout our holiday very helpful at reception and throughout the hotel ros where very clean and tidy great sea views entertainment was excellent Bobby gold was very funny dinning room was very nice the staff work very hard to serve each table troy the waiter was very helpful with information how to get to different places Rob was driving our coach he was very professional and helpful throughout our stay always helping my wife with her delta frame on and of the coach he always had it ready for her at the coach door full of information throughout our stay and managed to fix my wife's walker as it had come loose with a screw missing he is a very hard worker and I would say the best coach driver we have had for a long time thank you Rob for making our trip so great we will be back as soon as we can 5***** service he is a great asset to to alfa travel team”

Helpful Report

Posted 1 month ago

“Got a phone call a few hours before our holiday telling us the only lift was not working , infact had been out of action several days . We were offered no change of venue or date we had 54 steps to our room . We are all elderly , one using one stick and has balance problems following a stroke one uses two sticks because of rheumatoid arthritis and ankle tendinitis and one has severe heart problems .we had requested showers instead of baths but were not told to go into detail about all our health problems .we were basically told to get on with it . Obviously profit is more important than caring for their clients welfare”

Helpful Report

Posted 2 months ago

“Just back from another smashing holiday at The Queens Hotel Blackpool. The staff were so friendly and helpful. They went out of their way to look after everyone. We have been with Alfa self drive to this hotel many times and have always been satisfied. I have a wheelchair but this has not been a problem at all. Special thanks to Tyler on Reception for taking such good care of us - Chris - for bingo and entertaining us and for the restaurant, cleaning and bar staff. We had a lovely time and can’t wait to return. .”

Helpful Report

Posted 2 months ago

Alfa Travel is rated 3.7 based on 286 reviews