Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.68

3.7 Rating 323 Reviews

66 %

of reviewers recommend Alfa Travel

Company Reviews

Questions

Metrics

3.7

Based on 323 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poorly maintained place. The guy in charge of maintenance and building repairs is definitely getting a back hand. Very shady work.”

Helpful Report

Posted 3 months ago

“It states in the new Brochure NO SINGLE SUPPLEMENTS on standard rooms. Everytime i ring up to book no matter how early i do it theres always a supplement? You should not state this if it is not true. There are an awful lot of Solo travellers and we get fed up of being misleaded.”

Helpful Report

Posted 7 months ago

“We paid for alfa travel.but all they did was take us to south Mimms. Another coach took us to Yorkshire. Harrogate. The food was disgusting. Hotel crown was ok but staff made no conversation with you .no good morning, nothing.Got a letter today there drivers are not tour guides. Well iam sorry I thought alfa tours were.Never use them again and I will not recommend them to anyone.”

Helpful Report

Posted 7 months ago

“Returned from bridlington last week monarch Hotel and staff very good day trip on steam train a complete waste of time not only myself and wife but general opinion of other guests much rather have gone to whitby for the whole day but due to going to the steam train only had about an hour and a half there”

Helpful Report

Posted 7 months ago

“Were do I start,upon arriving at woodhall,told got 10 minutes before having to leave,then driver acted like he didn't know what he was doing,worried about his tachograph not his passengers,only one 40 minutes stop on way to Fort William,3 times tried to stop for a toilet stop,but all closed,then missed turn off for hotel,when arriving at hotel had to take own bags to room, ordered 2 celebration packages for my wife(which come until next day)had 35 minutes before evening meal,which was horrible,first day excursion to tobermory, couldn't get on booked on ferry because driver didn't tell em we was booked on,so had to wait 1 hour longer,day to ourselves was best say.Day trip to Skye was a waste of time,why stop for a coffee on way there,5 and a half hours travelling for 2 hours and 10 minutes to ourselves was a joke.Journey home was a joke.left on time,then decided to stop for 15 minutes for a toilet break,get to services and driver tells us we have 30 minutes to eat toilet and have a drink,he was more worried about feeder coaches than his own passengers,then arriving back at woodhall,told we had to go toilet and straight on feeder coaches,so no time for a drink again.Avoid Croit Anna hotel at all costs,only good thing was our waitress and of you go with Alfa and Keith of Sleafordian is your driver,then good luck,mote like a bus driver than a coach driver only gave 1 star because I couldn't give none”

Helpful Report

Posted 8 months ago

“I and my party went to Shanklin Hotel isle of wight and when we went in the Restaurant could not find the table allocated to us, another table was set up.Waiter service was so bad.On the last date when we went for breakfast no waiter came at all ,they were just clearing tables at the far end.Complained and this was to no avail. NOT worth complaining at all.”

Helpful Report

Posted 8 months ago

“Disgusting service at the hotel would never travel with these again.”

Helpful Report

Posted 9 months ago

“Eastbourne would not go back again food was terrible either not cooked or overcooked l have been on lots of holidays with Alfa and this was the worst p”

Helpful Report

Posted 9 months ago

“Got a phone call a few hours before our holiday telling us the only lift was not working , infact had been out of action several days . We were offered no change of venue or date we had 54 steps to our room . We are all elderly , one using one stick and has balance problems following a stroke one uses two sticks because of rheumatoid arthritis and ankle tendinitis and one has severe heart problems .we had requested showers instead of baths but were not told to go into detail about all our health problems .we were basically told to get on with it . Obviously profit is more important than caring for their clients welfare”

Helpful Report

Posted 10 months ago

“On arrival at the monarch hotel in Bridlington i was allocated room 403 and on my entry i felt sick the room was a health and safety hazard it was disgusting i went to reception to ask for another room but was told there was no more available reported all issues but fell on deaf ears unfortunately then i emailed Alfa travel with a formal complaint and all photos while i was still at the hotel but had no response from them until Saturday 29th June just as my coach arrived at Tamworth services which i thought was very amusing as i had now left the hotel they informed me that the manager had said that the room was fine before i arrived so I'm not quite sure what they are trying to insinuate i did take some other guests into my room and they couldn't believe i was staying at the same hotel one couple kindly fetched there camera and took some photos of everything and i also took photos myself but Alfa appear to have not received all of them because they say i sent them in the wrong format but all the photos were sent together so i find this very confusing i have 2 more holidays booked this year but i will be cancelling these because i think when you have been disrespected like this they do not deserve your custom i would rather loose my deposit than give them any more money that i have worked all my life for and saved for my retirement i am 70 yrs old and if this is how they treat the elderly it's very disrespectful my family are helping me now to take this further and if needed legal action nothing more to say”

Alfa Travel 1 star review on 30th June 2024

Helpful Report

Posted 10 months ago

“I had to sit next to a horrid woman, going&coming back... Also to longer a journey, from start to finish... Hotel, good,... Driver, could be better... So i won't be using alfa travel, ever again... On my month erlier to blackpool, at tamworth interchange, they lost my suitcase. A girl, first day, on tge job, found my suitcase. But upsetting.... So won't be ever travelling with alfa travel, ever again.... Will book with national holidays in future... I give you 0 out of 10...wont be recommending alfa travel. To friends, or anyone... Been with alf travel a few years, but no longer. Unhappy customer, want to unscribe to brochures, & rebooking. Denise”

Helpful Report

Posted 11 months ago

“If Alfa Travel advertised the exact pick up points and zig zagging across the UK no one would book anything with them...8 hour trip from Portsmouth to Torquay and 10 hour trip from Northampton to Torquay....basic hotels and food...hotel was shocking but nice bed and hot shower. Food was low quality and inedible at times so ate out....lots of health and safety issues with this hotel re outside access by fire door being held open by bit of string and rusty nail....hotel needs knocking down and rebuilding. Will never travel with this company again... disappointing”

Helpful Report

Posted 11 months ago

“MY NAME IS MRS B COCKBURN NOT AT ALL PLEASED EIGHT HOUR JOURNEY FROM BASILDON TO EASTBOURNE ON ARRIVAL AT TO HAVE MEMBER OF STAFF LIFT MY MOBILITY WALKER STAIRS TO GET TO LIFT TO GET TO THE,, ROOM, THE TRAIN TRIP ,A WASTE OFTIMEUNABLE TO TAKE MY WALKER ON BOARD,HOPEFULLY MYNEXT TRIP TO NEWQUAY WILL BE AN IMPROVEMNT,LUCKILY COMING BACK FROM EASTBOURNE THE DRIVER DROPPED ME AT THURROCK I PAYED FOR A TAXI TO GET ME TO LANGDON HILLS”

Helpful Report

Posted 11 months ago

“Tour Ref 218EC, Eastbourne 03SEP23 In a heatwave, Alfa supplied a coach with broken air conditioning. Most passengers were pensioners, but Alfa did NOT supply free bottles of water, and the driver, Russell, did NOT open the roof hatches, thus denying us adequate ventilation. Russell was selling water for 80p (other Alfa drivers charge 50p). On the 5th day it was so hot that I was gulping air and crying on the coach. I told the driver on the 6th day that I thought I was going to die. He was rude and said “it’s not just you, everyone is hot” and we were “lucky to have the blowers (vents above the seats)” as he “didn’t even have that”. The single open window was next to his seat. The coach manual says the cabin temperature is displayed on the dashboard. It was obvious how much everyone was sweating. Travelling home, the outside temperature reached 33 C. We only had the small vents giving weak, warm airflow. We travelled for 2.25 hours without a break, then stopped for an hour when we were 30-40 minutes from the interchange. I was now gulping air, crying, and having stomach cramps, thinking “is this how dogs feel in hot cars?” The trauma stayed with me, and I had to have CBT/EMDR therapy. We complained to Alfa who apologised for the “discomfort” and claimed that "the driver did everything he could to try and provide additional cooling to the coach". Having asked repeatedly why the roof hatches were not opened, and what steps Russell did take to cool the coach, they repeat the same nonsense script (given to them by their lawyer, no doubt), ignored, or told they have “responded appropriately and thoroughly”. They have not. There is a dispute. We asked twice to enter arbitration. They refused. They even implied that I am the liar. They claim we are the only ones who have complained. (I read that the Post Office (scandal 2024) tried that one on, too). We asked about the feedback cards from the hotel which had a section about the coach, that question was ignored. Our holiday was ruined unnecessarily. We could have had a full day in Brighton, as advertised, if Russell had wanted (we had less than 3 hours off the coach). We could have been comfortable, if he had opened the roof hatches. He could have been concerned, not confrontational, when alerted that a passenger was finding the extreme heat distressing. We hope our fellow passengers stayed well, did not suffer dehydration from sweating, or any complications from the heat. All we wanted was a nice holiday, as advertised. Our only recourse is legal action. If you want to gamble with your time, money, and wellbeing, then do book an Alfa holiday. So much can go wrong, and if it does you will not see your money again unless you go to court. Alfa practices this tactic all the time judging by the reviews, so best book with a decent company that does care about its customers.”

Helpful Report

Posted 1 year ago

“First time with Alpha and third for my mother. The hotel in Criceith very poor, cracked dirty windows, mattresses stored at the front of the hotel against a window. Food terrible, frozen produce. Lounge area scruffy and the hotel smells of damp. On our last day up at 6.30 am to leave suit case outside hotel door, breakfast not until 8am, coach doesn't leave until 9.30. We live 3 hours from Criceith however, it will 3pm before we arrive at Burton wood. Who organises the travel arrangements hasnt got a clue. Am afraid it will be my first and last trip with Alpha. Awful 😞”

Helpful Report

Posted 2 years ago

“Organisation at Tamworth was poor/non existent, such a waste of time. Hotel was dated but clean and the staff were pleasant. Food was mostly boring and tasteless. Room was incredibly hot and the sash window was broken. TV signal in room was very poor and Wi-Fi in room was non existent. Air conditioning on coach broke (presumably due to poor maintenance) in a heat wave too!”

Helpful Report

Posted 2 years ago

“Selborne Hotel Dunoon, photo in brochure very misleading, the chequered part of the garden is filthy and overgrown, 2 bags of rubbish just dumped there, horrible overgrown land opposite the main entrance which by the way isn’t the photo of the lovely garden in the brochure. The lounge we used was very dated and looked out onto a filthy, mouldy set of tiles would not go here again, I have emailed the company with the photos and complaints but I doubt anything will be done”

Alfa Travel 1 star review on 2nd July 2022

Helpful Report

Posted 2 years ago

“Disgusted 2 yrs in a row you have cancelled my holiday... with no reasonable excuse leaving me only to get a refund... there are no alternatives to my booking because there is now no availability.. you do so without apology , explanation or compensation you are a disgrace and I WOULD NEVER BOOK WITH YOUR COMPANY AGAIN ..”

Helpful Report

Posted 3 years ago

“After been on holiday with this company and reading the many negative reviews my question is where are you Alfa Travel with the answers ? Stay clear of this company.”

Helpful Report

Posted 3 years ago

“Some advice for you people like me who is trying to get there money back from my dissatisfied holiday to the Shanklin Hotel in the IOW, ALPHA are no longer a member of ABTA, they have no respect for aftercare for dissatisfied holiday makers who have paid them good money, keep away, far away.”

Helpful Report

Posted 3 years ago

Alfa Travel is rated 3.7 based on 323 reviews