First time with Alpha and third for my mother. The hotel in Criceith very poor, cracked dirty windows, mattresses stored at the front of the hotel against a window. Food terrible, frozen produce. Lounge area scruffy and the hotel smells of damp. On our last day up at 6.30 am to leave suit case outside hotel door, breakfast not until 8am, coach doesn't leave until 9.30. We live 3 hours from Criceith however, it will 3pm before we arrive at Burton wood. Who organises the travel arrangements hasnt got a clue. Am afraid it will be my first and last trip with Alpha. Awful 😞