Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.68

3.7 Rating 323 Reviews

66 %

of reviewers recommend Alfa Travel

Company Reviews

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Metrics

3.7

Based on 323 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was no problem on the journey to Newquay it started when we went into our room which is room 121 for future reference do not go in that room and I advise to ask when booking what room number you are in as it is not suitable to stay in as its small poor condition and no ventilation .It was a lovely warm day also week we went to open the window and my husband said don't open it outside was disgusting some sort of housing u it pipes which were open all very dusty and filthy. As we needed ventilation because of covid it was very worrying. We had to stay out of the room most of the day. I complained to the manager but there was no more rooms available. The toilet was very small you could not get changed as you could not turn around. And the seat did not fight. I left a letter with the manager but I think that ignored. Also we gave been in many hotels sand when if were asked if we wanted room service they meant any extras eg.drinks,meals etc,not meaning not to come in the room to tidy up,empty bins change towels and add tea coffee milk biscuits. I had to go down stairs to reception to get tea coffee biscuits and milk because the room was not checked. I thought I would have been compensated for our distress as we are 73 and 78 years old. I was having many conversations with Alfa but all to no avail.”

Alfa Travel 1 star review on 9th January 2022

Helpful Report

Posted 3 years ago

“They're great at taking your money for the holidays but don't want to know about any complaints. Can definitely say don't go to Queens hotel in Eastbourne. No one wants to know about any complaints until the night before you check out. You've warned by T. Crowley of Birmingham”

Helpful Report

Posted 3 years ago

“Be Careful if you book with this company.I booked a coach holiday by phone took out insurance as advised. I did not receive any documents from them apart from the tickets near to the holiday. The day before the holiday I became unwell high temperature etc. I checked Alpha travel information which said if you were feeling unwell not to travel. It did not say if you do not travel you will loose your holiday money. I contacted the insurance company and because I did not have a positive PCR test I was not covered. I did query with Alpha travel I had not received my invoice I was told they had problems with their post. To date i have not received any information about the insurance I paid for not had the opportunity to read terms and conditions. Alpha now say they did send the documents and invoice. Customer service very unhelpful. They refuse to comment on the fact that they advise not to travel if unwell but does not say you will loose your holiday and money. I have not had my holiday and lost every penny I paid for it. I will never travel with this company again.”

Helpful Report

Posted 3 years ago

“will never never travel with this company again.hotel in weston super mare was awful.anchor head.only good thing about hotel was the hot water.we couldnt visit the baths in bath as we had to prebook.cheddar caves shut so no point going there.in fact the driver said he could take us half way but we would have to walk back down.bristol would have been better if dropped nearer to the shopping centre.did write to alfa to complain about hotel but they werent going to refund any money.i wont be recommending the holiday or the coach company.this was meant to be a holiday for my mum and i.she was so disappointed.”

Helpful Report

Posted 3 years ago

“Holiday to Dunoon a total disaster.Nothing to do there and unable to get meal in hotel at lunchtime. It took 12hours to get from yorkshire to Dunoon. Following morning it was 7am start to Arran,and Saturday was trip to Cumbrae , agai n nothing much there .Covid found in hotel. Not Alfa's fault, but bar closed, no local pubs. Ended up watching tv. Could have done this at home.”

Helpful Report

Posted 3 years ago

“trip to highlands, 4th september, the holiday was awful, hotels awful, had to carry your own suitcases at the reading change over,got to the hotel at fort william and they didn,t know who we where, we where found a room, but no views at all, the only good day we had was our free day, boat trip on the lochs. so very much travelling,the hotel on retutn journey was awfull, the food dreadful, andchildren running all over the hotel. will never use alfa travell again”

Helpful Report

Posted 3 years ago

“Don't go to the Seabank hotel at porthcawl, the hotel is shabby the food was disgusting even if you could get what you ordered , they ran out of spirits and glasses. They had to close the bar as there was only one barman and he had to go off and do the reception and call bingo”

Helpful Report

Posted 3 years ago

“Coach from tamworth to tenby was extremely uncomfortable .cramped up, felt like a sardine in a tin not good for a 6hr journey. No ladies toilets in the cliffe norton hotel they were out of order all the duration of the stay. Watery disgusting tomato soup on last night. Short staffed. Showers in rooms were ridiculously small. Excursions were an absolute joke nowt open on arrival and nothing to do but sit and wait to go back to hotel. Good job the weather was fine”

Helpful Report

Posted 3 years ago

“Went to crickieth 30 July 21 will not be going again as we were not informed about refurbishment rooms very dated and drab with paper hanging of and some mold could not open the windows in room do,es reflect photo,s on website”

Helpful Report

Posted 3 years ago

“We went to the Queens Hotel in Blackpool, we were told the game's room would be open, but it was closed, so was the swimming pool, and so was the hot tub, which was supposed to be included in the hotel deal, which was what we paid for, so really it is going against the trade descriptions act, so it would be good to get some sort of refund for something I have paid for and not used, very disappointed”

Helpful Report

Posted 3 years ago

“This company cancelled our self drive holiday to Torquay for the 31st of July 2021 (booked in February) on the 14th of July 2021. When asked why, they said that Alfa had taken the decision to cancel the rooms allocated to self drive customers in favour of allocating these rooms to coach customers. (I presume after the government decision to remove covid restrictions they could fill their coaches after the 19th of July). Be aware that when booking self drive with Alfa you are treated secondary to their coach bookings.”

Helpful Report

Posted 3 years ago

“We went on an Alfa tour to the Isle of Wight Our journey back home was a nightmare we waited over an hour and half to board the birmingham bound feeder coach. at the hotel we had been told to check the list of coach numbers,which we did and as the number 7 was against Birmingham we put that onto our luggage.at Tamworth we had to hang about for over an hour and half before coach number 7 was finally shouted .and we could continue our jouney.after a while I received a strange call on my mobile asking me where abouts on our journey we were.on asking the driver we were told we were on the wrong coach and had to get off as it wasn’t going to Birmingham.although the driver had done a head count and didn’t say he had 3extra people on board when we set off.we were somewhere outside Tamworth.we are 80 yearold pensioners. 2 of which are disabled and have difficulty walking we had to catch a local bus to Birmingham where our luggage was going to be taken by coach.but that if we weren’t there they couldn’t wait for us We had no chance getting there on time so the luggage would go to Shrewsbury. when asked how and when we were going to receive our luggage they more or less said that it wasn’t their problem. I think that is disgraceful.we followed the information we were given and now have to find and pay someone to retrieve it we never trust or use this company again”

Helpful Report

Posted 3 years ago

“We booked holiday to Skegness for 4 nights. We were not advised that we would be picked up by feeder bus to be taken to Woodhall Services. The driver got lost going from Rotherham to Woodhall. We had a 45 minute wait at Woodhall. We originally set off from Rotherham at 9.45 expecting to have one stop and arrive in Skegness in about 4 hours even though the car journey would take about 2 hours. We finally were told that we couldnt get into the hotel until 15.30. We were taken miles out of our way to delay arrival. We arrived at 15.45 so the outward journey took 6 hours. The hotel was ok but the food was not very good and we had to be down for breakfast at 8 o'clock. The homeward journey was even worse it took just over 7 and a half hours. I know you have to make allowances for traffic but it was ridiculous. I will never travel with this company again and strongly recommend anyone else to get all the full travel details before setting off. Had we known we would have gone by car. We had a lovely few days but the journey spoiled any enjoyment we had as we were frustrated and annoyed by the time we got home.”

Helpful Report

Posted 3 years ago

“Will never go with this company ever Again a beetle in my soup .No proper Apology absolutely disgusting. Terrible firm. Annoyomous.r”

Helpful Report

Posted 3 years ago

“I would sincerely suggest anyone thinking of booking a holiday with this company, think long and hard about it. They held a £50 deposit for my late Mother for a holiday later this year and they have refused to refund the deposit even though my Mum has passed away recently. Shocking behaviour on so many levels.”

Helpful Report

Posted 4 years ago

“Had a lovely holiday in Bournmouth, driver Alan was great.The feeder driver was dreadful he didnt know any of the pick-up places, had to rely on passengers. This spoilt our holiday. It put an extra 2 hours on our joiurney, really awful.”

Helpful Report

Posted 5 years ago

“We went on a cabaret weekend to the Queens Hotel, Eastbourne last Friday. We picked up the alfa coach in southend. Last pick up was Croydon. 7 hours later we arrived at the hotel. The driver did not know where he was going, relying on his sat nav to guide him to the various pick ups. The hotel was OK. We nt on the same break last year. & all went smoothly, this time was a complete nightmare, everyone was comaining. The journey home was also extremely bad taking 7hours once again. The driver stated that alfa should never have plotted Croydon into the pick ups. We will never use this company again & nor will most of the passengers on board. If they would have ommited Croydon this problem would never had happened. Great shame cause we have used alfa many times over the past few years, but never again. All this does not make good business sense, & someone in the head office should have made some obvious planning to make it a realistic journey.”

Helpful Report

Posted 5 years ago

“I travelled to the Hotel de Paris in Cromer with Alpha. Our feeder driver was fine but it took over 5 hours to get from Sussex to Reading. On arrival at the hotel we were told to go straight to dining room which was somewhat chaotic. Rooms were basic, staff poor and other coach drivers miserable. When we left we were told to put our suitcases outside our rooms on morning of departure by 7am. Boarded coach and after 12 hours finally got to my return stop. Then found out that my suitcase was not on board. Complained to hotel and they came back to say they couldn't find it. After several more complaints received a letter from HQ saying sorry it was missing. They admitted no duty of care or other advice. Lost new glasses, shaver, watch, along with clothes and shoes. My first and last time with this dreadful company. My only conclusion was that it was stolen by one of the staff as virtually all of the guests were elderly.”

Helpful Report

Posted 5 years ago

“I've just been to the Metropole Hotel in Torquay. Very disappointed as the hotel only opened a week ago and was certainly not ready for paying guests. First impressions were bad as rubbish all dumped in the car park. Everyone was complaining and the issues I had were not resolved. Feel sorry for anyone going there as its a dump and is not ready for paying guests.. Couldn't touch the hand rails on stairs as they were filthy. plumbing problems with water, awful smells and musty, food not great and often cold. The bar wasn't stocked and ran out of drinks to which we were told they are using up old stock before using Alfa suppliers! the ballroom and patio area/gardens were shut. Lounges being used to store mattresses and bedding etc. had to go out at nights to relax in neighboring hotels or stay in my room!! I have been with Alfa twice before and never had a problem. I feel we were used as guinea pigs to trial out this hotel and to point out the problems for Alfa, but we didn't get a discount to reflect this. .? The driver Carl was great and the trips were the only part of the holiday i enjoyed. Wont be recommending Alfa to my friends and relatives; wouldn't want them disappointed like me. I am also taking this up with Head Office.”

Helpful Report

Posted 5 years ago

“I emailed you about the quality of your tours last year but with no reply. I am not requesting a refund or compensation I have traveled with 2 other coach companies and unfortunately they have the same problem When we have previously been to Dunoon by coach the driver knew the area and made the trip more than a holiday The last few times we would get more information about the area from a bus ride This is not the drivers fault They are put on tours with no local knowledge, usually they have local knowledge somewhere else, why don't you utilize these drivers better Making the holiday better for your customers I appealed to yourselves about this to be better than the others To say to the passengers as last year when visiting loch goilhead, which by the way is beautiful, "well there's not much here so we will get going" the previous driver told us the history especially that of the famous dance floor We all enjoyed the time there The one's that didn't missed out on a very interesting part of the tour The hotel staff at the hotel Selbourne are the only reason for returning they are all exceptional shiny Jewels in Alphas crown No doubt you will dismiss this too as unimportant Well that's sad because you were really great once both my mum and grandad told me so”

Helpful Report

Posted 5 years ago

Alfa Travel is rated 3.7 based on 323 reviews