Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.64

3.6 Rating 249 Reviews

64 %

of reviewers recommend Alfa Travel

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3.6

Based on 249 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 5 star review on 6th April 2024

Anonymous

Alfa Travel 4 star review on 27th November 2022

Suz

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just returned from a trip to Holy Island and Hadrians Wall, with Alfa Travel, the trip was very good, but, we used the Caledonian Hotel, Jesmond, Newcastle as our base, not impressed, short staffed, infrequent assistance, room issues, restaurant issues, cold food….. the hotel let the trip down, please Alfa, stop using this hotel, or you may start loosing customers … Trip date, 11 to 15 September”

Helpful Report

Posted 7 months ago

“Rubbish feeder system,backwards and forwards from Bradford. feeder driver obnoxious both ways. Holiday with driver Dave was good and hotel good”

Helpful Report

Posted 11 months ago

“Just had 4 nite holiday in dunoon Scotland Hotel ok bedroom fine bathroom couldn't swing a gerbil staff in restaurant luvly ,food at breakfast ok evening meal some awful some ok,wouldn't stay again”

Helpful Report

Posted 1 year ago

“Have just returned from a holiday with you on Northumbria & Beamish tour, This was a good holiday overall, but were very disappointed with the other day trips, there was nothing to do in Durham only the Cathedral, the castle was closed. The Thursday Coastal trip was only the Amble Harbour Village which was all of thirty minutes, the second place everyone just got off the coach, had lunch and got back on, then we were taken to Bamburgh Castle which was ridiculous price to enter and did not have time anyway the toilets were way up the road, a lot of the elder people could not be expected to climb up to the castle anyway. Michael our driver was fantastic but he can only go where he is told to go. The hotel was okay but there was no entertainment on any night at all. The pick up and transfers were very good and well organised. Most of the passengers said we would have had a better Thursday if we had gone somewhere like the Metro centre or even into Newcastle. this tour spoilt what would have been a better holiday.”

Helpful Report

Posted 1 year ago

“Just returned from 4 day break in Ilfracombe. Hotel was very good but food a bit hit and miss. Good driver but did talk a lot. My only gripe is the fact the two ‘half day’ trips were in fact only 3 1/3 hours from leaving the hotel to returning. Only had about 1 hour 50 min in each place and with day 1 and 4 only travelling to and from the resort the holiday wasn’t very good value. Usually use a company that stop somewhere on the way, 2 full days out and stopping somewhere on the way home.”

Helpful Report

Posted 2 years ago

“Croit Anna hotel Excellent Fort William . would not use Alfa again picked up at 8.20am from Hessle(HULL)taken south to Woodford services M1 left at 12.15 to go north to Scotland which is ridiculous 4 wasted hours they need to get their route sorted out for people in east yorkshire. complained to customer services at Alfa did not get a reply. We do a lot of bus tours so we do know all about pickups and you travel to different towns not all these wasted hours”

Helpful Report

Posted 2 years ago

“We were sent to king Charles hotel gillingham ham ,it was not a holiday hotel ,the car park was a disgrace ,this hotel is for workmen not holiday makers ,here was not any entertainment we were just left there ,we were not in a seaside hotel it should have been like for like ,people had to carry there own cases to rooms,one night we had omelette and chips for main meal ,and Christmas pud for pudding ,we were not walking distance to any shops ,there was no meet and greet ,it was not a good holiday ,I was glad to get home .worst holiday we have had .”

Helpful Report

Posted 3 years ago

“Just returned from third holiday with Alfa this year. The first was to Brighton staying at the Royal Albion hotel. I was dismayed to find the hotel was a Britannia group hotel which was not mentioned in the brochure. Having stayed in one of theirs in Folkestone I swore never to do so again. The Albion was even worse. Our room had filthy curtains that were hanging off the rails. Window would only open about an inch and this had to be propped open by a cushion. The food was appalling, it was a buffet dinner and breakfast. Both meals cold and the dinners uneatable. I notice you have replaced the Royal Albion with the Ship for next year. I read the reviews on TripAdvisor and it doesn't sound a lot better. Time will tell. On the plus side driver, Gordon, was lovely and trips were super. The usual chaos at Burtonwood,of course. Next was Isle of Man, staying at the Hydro. A bit jaded but clean. Our room was tiny but freshly decorated.Food plentiful and really helpful and friendly staff. Trips very good and we saw all of the island. Driver Martin was first class , very friendly and knowledgable. Lastly, Belfast. Really great Ramada Encore hotel. Spotless and modern and near centre. Trips were good , 2 with on-board guides. Tony, our driver was very nice. All three drivers were excellent drivers and we felt safe with the three of them. I feel if Alfa perhaps charged a bit more and had reliably clean hotels and sorted out their change-over depots there would be less comlaints. Just a thought!!!”

Helpful Report

Posted 4 years ago

“Kevan the coach driver was very knowledgeable and friendly. The receptionists at the hotel Cavendish were polite and helpful. ~The food and service in the restaurant was great. And our room wasn't all that great, it was better than the ones we stayed in at the expensive Holiday Inn in Ipswich two weeks earlier. But as for the excursions, we didn't have enough time to enjoy any of them. We felt rushed and pressured because we were allowed so little time at the various resorts. It would have been much better to just visit one site per day and have enough time to explore.”

Helpful Report

Posted 4 years ago

“had a really nice weeks stay at the new beach hotel in gt Yarmouth 23/9/18 no problem at all nice staff ,room ,hotel ,food and resort all fine no complaints at all but the fly in the ointment was the Alfa coach driver named ERIC the rudest most unpleasant Alfa driver i have ever come across barking out orders to fare paying Alfa customers not to bring chips or ice-cream onto the coach ( as if they would they are not teenagers on a jolly boys outing they are holidaymakers and keeping this person in employment ) this person requires a customer care/ anger management training course.because he is certainly damaging Alfa,s good reputation......................?? Tom p”

Helpful Report

Posted 5 years ago

“Went on first trip with them to Bournemouth on my own.our coach driver simon was fantastic with info about places and told jokes so all people became friendly with each other which is good when travelling alone. He gave us all he's phone no in case we got lost or needed him. Ist rate. Hotel though basic was clean breakfast very good dinners not very good but for the money you could not complain . All staff very helpful and friendly and spoke to everyone . Have booked second trip already. Y”

Helpful Report

Posted 5 years ago

“Recently went to Sandawn iow on an advertised 8 day holiday Saturday to Saturday.We have arrived at the hotel 1745 on the first Saturday left at 0700 on the second SaturdayA 6 day holiday.The coach-bearing in mind the higher than normal temperatures-had no Ireland conditioning.The trips as all trips were mixed.We stayed at some places too long and some too short.Hotel oknow but sandown away from prom not much to write home about.”

Helpful Report

Posted 5 years ago

“Got back from a great holiday in Western-Super-Mare. Terry the driver was a star...hotel was good...food good...trips were good. It went badly wrong on arriving back at Burtonwood. I have no idea what the feeder coach driver was called...and he obviously didn't care enough about us to speak. Now 'The good driver Terry' knows I'm not a miserable, complaining so and so...but I was one by the time I got home! After arriving at Burtonwood at 3:15, I arrived in Hyde at 6:30! The blinking man drove through housing estates...had no idea where he was...sat looking gormless for minutes on end after every drop off. He never uttered a single word. Added to that, the coach we were put on had ripped seats, and whatever suspension it had in years gone by had gone. So thank you Mr Don't Care. You wrecked all the hard work Terry had put in to make it a nice holiday. I have another holiday booked for December. If I arrive and find Mr Don't Care is my driver I'll give up and come home.”

Helpful Report

Posted 6 years ago

Alfa Travel is rated 3.6 based on 249 reviews