Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.65

3.7 Rating 252 Reviews

65 %

of reviewers recommend Alfa Travel

Company Reviews

Questions

Metrics

3.7

Based on 252 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 5 star review on 6th April 2024

Anonymous

Alfa Travel 4 star review on 27th November 2022

Suz

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went wrong - never never use this company I have written a letter of complaint not even replied - don't use them 11 hours to get home from Devon I could have walked it quicker”

Helpful Report

Posted 6 years ago

“Our holiday to North Wales was advertised with an excursion to Portmerion and referred to on booking from a brochure edition Nov 2016-Dec 2017. It was booked in January (YA815) for a September departure. The excursion had been cancelled but no-one from the company informed us until we reached the hotel in Criccieth (the driver had mentioned the cancellation on the coach in Telford during a break). This is a major change and Alfa are in breach of contract by not notifying it's passengers and defy their own t&c. The reason for the cancellation is an annual music event which is held at this time regularly so no excuse. A substitute to a NT house and garden does not cut the mustard - the passengers are seniors but no way senile and smell a rat. To date no refund has been offered. The meals were of a reasonable standard but you didn't always get what you ordered. The service was chaotic like something from faulty towers.”

Helpful Report

Posted 6 years ago

“Just been informed that my trip to Scotland departing on 6th September has been cancelled!!!!!!”

Helpful Report

Posted 6 years ago

“Had the worst holiday ever with Alfa Travel. Did County Claire and Galway tour on 02.07.17. The coach driver was rude, the accommodation was bad and Alfa Travel's response to complaint is inadequate and smacks of a 'couldn't care less' attitude. Trip was sold as a night on the way out and back in Dublin when in reality the hotels used were miles away from Dublin. The driver did not follow the itinerary but instead went to places where he obviously gets back-handers from proprietors. On 2 occasions passengers sat on the coach in a car park for 45 minutes because nobody wanted to visit the venue he had stopped at. He spent more time selling bottles of wine to passengers than bothering to follow the trip as it had been sold. He was so bad we decided to use public transport for the excursion to Galway which cost us 40 Euros each and Alfa have not even offered to refund the cost of these bus tickets. Having spent £898 on this tour I am appalled that Alfa Travel are not interested in our complaint - I would not recommend Alfa Travel and I will never travel with them again.”

Helpful Report

Posted 6 years ago

“My husband and I booked a seven day holiday with Alfa travel, staying at Regina hotel Torquay. 30th July until 5th August. Boarded the coach 7pm taken to a service station to await feeder coaches, eventually set off for Torqauy at 9.30. Bob the drivers welcome on board were I quote " my name is Bob, some of those cases took two to lift. Weight limit is 15 kg, not 30. If they are like that on return, they will be left, as I am not doing it again" How disgraceful to greet holiday makers in such a way, it set the tone for very poor holiday. Bob proceeded with journey without another word. The excursions included were very poor, Two hours to get to Sidmouth with surly driver Bob, only to stay for one hour. Essex was lovely but only two hour stay, and an hour sat on coach in car park, as Bob had to wait for other Alfa coach to follow, onto Teigemouth shoking. Not how I planned to spend my holiday. Room 85'in hotel was ok, but no hot water, only cold to very Luke warm. Manager checked it out, looked at boiler never heard anymore. Cold water for whole week for washing, and shower. Shocking. On return Bob claimed one of our cases may not be onboard, as others helped him load the coach. We just replied we would make a claim against Alfa if that is true. Both cases were onboard, after another hour and half wait at service station on return journey. First time with Alfa, never again. Holiday from hell.”

Helpful Report

Posted 6 years ago

Alfa Travel is rated 3.7 based on 252 reviews