We went on a cabaret weekend to the Queens Hotel, Eastbourne last Friday. We picked up the alfa coach in southend. Last pick up was Croydon. 7 hours later we arrived at the hotel. The driver did not know where he was going, relying on his sat nav to guide him to the various pick ups. The hotel was OK. We nt on the same break last year. & all went smoothly, this time was a complete nightmare, everyone was comaining. The journey home was also extremely bad taking 7hours once again. The driver stated that alfa should never have plotted Croydon into the pick ups. We will never use this company again & nor will most of the passengers on board. If they would have ommited Croydon this problem would never had happened. Great shame cause we have used alfa many times over the past few years, but never again. All this does not make good business sense, & someone in the head office should have made some obvious planning to make it a realistic journey.