Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.71

3.7 Rating 403 Reviews

66 %

of reviewers recommend Alfa Travel

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Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A really awful trip to Torquay, nothing wrong with the hotel but the actual journey was hell. The driver wasn't everyone's cup of tea but we found him okmand he did have quite a lot to put up with in the way of other travellers. We were collected from our pick-up point at 7.50 am,we were the only ones to be picked up from there so it was looking good.We were meeting our tour coach at Burtonwood, which is about 25 mins from our pick up point at the most.Something Alfa don't advertise in their tour brochures/info is the incredible journeys, the unbelievable tour of the Merseyside area lasting an incredible 3 HOURS to get you to Burtonwood!!! When we eventually arrived we were told our coach to Torquay would be leaving at 11am, so we thought it would only another 10 mins so we got on the coach.However, one idiot had failed to let the driver know that another person was not coming, so after checking and re-checking bags and passenger numbers and much probing this came to light. Phewwww....around 11.30 ish we were off!! There were of course mandatory stops but that did not seem enough for some passengers who seemingly wanted to stop for cigarettes. It didn't seem to matter that the majority just wanted to get on with it. As a result we arrived at our hotel with little time to freshen up for the evening meal as the meal time had been brought forward to 6pm instead of 6.30 because of FOOTBALL. Not my idea of entertainment and to be rushed because of it, not an ideal start to a holiday. Having said that the hotel itself was very good and I have reviewed that independently on Trip Advisor. Of the two trips out we only chose to go on one, to Looe and Polperro. The stops were not long but enough to have a browse around and we particularly liked Polperro. Prior to our return one passenger failed to put their luggage outside their room at the appointed time,so the driver had to search around to find who it was, and surprise surprise, guess who was the last on the coach at the very last minute? This person also, when we got to Burtonwood, jumped in front of me very rudely when I was waiting to be served at the services. We got off to a pretty good start,but again we had at least one extra stop which was great for the smokers amongst us. It was boiling hot and the air con was switched off at the request of ONE man.I would have thought that Alfa would have put the choice in the hands of the majority....but no, we were all forced to suffer the heat. Unfortunately traffic on the M6 was bad so it took some time to get to Burtonwood, but en route we were told at services that another Alfa coach had just arrived as we were leaving and he had to have his 45 minute break. Fair enough, but why was he so behind in the first place? An element of extremely bad planning here, this meant there would be further delay at Burtonwood because of this. Once at Burtonwood, chaos reigned.Of course it was our feeder coach that was way behind on the motorway and people were left hanging around with no clue of when they would actually depart. After a while my partner approached the man in the Alfa kiosk to ask if he had any idea what time we would be leaving there. At that point we were about 25 mins from home, but facing a further 3 hour trip to get there!! The man was unhelpful and when my partner said he was fed up with standing around the man said he was too, and didn't like it when he was told the difference was he was getting paid for it.5.30 came and still no feeder had arrived. At this point we had had enough and called a taxi, which cost us an extra £45 but was ultimately preferable to another tour of Merseyside.When we left Burtonwood at 5.40 approx the feeder coach had still not arrived. Alfa ??? NEVER again. Be fair and publicise your horrendous feeder coach journeys. I don't think any planning or forward thinking is done within this company at all. An absolute nightmare. I have of course complained to Alfa but from what I have read they don't even have the courtesy to reply.”

Helpful Report

Posted 8 years ago

“Coach was 2 hours late picking us up from our local pick up point with no apology! When we arrived at the interchange what a joke, absolute chaos, hanging around for 2 hours waiting to board the coach to our chosen destination with no communication from anybody as to what time we were leaving and we were not allowed to sit on the coach until the driver said so and it was a freezing cold morning (he was actually in the warm office at the interchange during this time)! We eventually departed the interchange and when we arrived at the hotel in Bournemouth we were very disappointed, the hotel was down a back street and looked really run down. The food menu at the hotel is is exactly the same as all leisureplex hotels which has not been changed since the year dot so if you are a regular traveller you get the same week in week out and it was poorly cooked, yuk. In fact the whole experience was very unpleasant, especially the interchange, so on our return home we cancelled all our future bookings that we had made with Alfa and we will never travel with them again. Good riddance!”

Helpful Report

Posted 8 years ago

“Everything went wrong - never never use this company I have written a letter of complaint not even replied - don't use them 11 hours to get home from Devon I could have walked it quicker”

Helpful Report

Posted 9 years ago

“Our holiday to North Wales was advertised with an excursion to Portmerion and referred to on booking from a brochure edition Nov 2016-Dec 2017. It was booked in January (YA815) for a September departure. The excursion had been cancelled but no-one from the company informed us until we reached the hotel in Criccieth (the driver had mentioned the cancellation on the coach in Telford during a break). This is a major change and Alfa are in breach of contract by not notifying it's passengers and defy their own t&c. The reason for the cancellation is an annual music event which is held at this time regularly so no excuse. A substitute to a NT house and garden does not cut the mustard - the passengers are seniors but no way senile and smell a rat. To date no refund has been offered. The meals were of a reasonable standard but you didn't always get what you ordered. The service was chaotic like something from faulty towers.”

Helpful Report

Posted 9 years ago

“Just been informed that my trip to Scotland departing on 6th September has been cancelled!!!!!!”

Helpful Report

Posted 9 years ago

“Had the worst holiday ever with Alfa Travel. Did County Claire and Galway tour on 02.07.17. The coach driver was rude, the accommodation was bad and Alfa Travel's response to complaint is inadequate and smacks of a 'couldn't care less' attitude. Trip was sold as a night on the way out and back in Dublin when in reality the hotels used were miles away from Dublin. The driver did not follow the itinerary but instead went to places where he obviously gets back-handers from proprietors. On 2 occasions passengers sat on the coach in a car park for 45 minutes because nobody wanted to visit the venue he had stopped at. He spent more time selling bottles of wine to passengers than bothering to follow the trip as it had been sold. He was so bad we decided to use public transport for the excursion to Galway which cost us 40 Euros each and Alfa have not even offered to refund the cost of these bus tickets. Having spent £898 on this tour I am appalled that Alfa Travel are not interested in our complaint - I would not recommend Alfa Travel and I will never travel with them again.”

Helpful Report

Posted 9 years ago

“My husband and I booked a seven day holiday with Alfa travel, staying at Regina hotel Torquay. 30th July until 5th August. Boarded the coach 7pm taken to a service station to await feeder coaches, eventually set off for Torqauy at 9.30. Bob the drivers welcome on board were I quote " my name is Bob, some of those cases took two to lift. Weight limit is 15 kg, not 30. If they are like that on return, they will be left, as I am not doing it again" How disgraceful to greet holiday makers in such a way, it set the tone for very poor holiday. Bob proceeded with journey without another word. The excursions included were very poor, Two hours to get to Sidmouth with surly driver Bob, only to stay for one hour. Essex was lovely but only two hour stay, and an hour sat on coach in car park, as Bob had to wait for other Alfa coach to follow, onto Teigemouth shoking. Not how I planned to spend my holiday. Room 85'in hotel was ok, but no hot water, only cold to very Luke warm. Manager checked it out, looked at boiler never heard anymore. Cold water for whole week for washing, and shower. Shocking. On return Bob claimed one of our cases may not be onboard, as others helped him load the coach. We just replied we would make a claim against Alfa if that is true. Both cases were onboard, after another hour and half wait at service station on return journey. First time with Alfa, never again. Holiday from hell.”

Helpful Report

Posted 9 years ago

Alfa Travel is rated 3.7 based on 403 reviews