My husband and I booked a seven day holiday with Alfa travel, staying at Regina hotel Torquay. 30th July until 5th August. Boarded the coach 7pm taken to a service station to await feeder coaches, eventually set off for Torqauy at 9.30. Bob the drivers welcome on board were I quote " my name is Bob, some of those cases took two to lift. Weight limit is 15 kg, not 30. If they are like that on return, they will be left, as I am not doing it again" How disgraceful to greet holiday makers in such a way, it set the tone for very poor holiday. Bob proceeded with journey without another word. The excursions included were very poor, Two hours to get to Sidmouth with surly driver Bob, only to stay for one hour. Essex was lovely but only two hour stay, and an hour sat on coach in car park, as Bob had to wait for other Alfa coach to follow, onto Teigemouth shoking. Not how I planned to spend my holiday. Room 85'in hotel was ok, but no hot water, only cold to very Luke warm. Manager checked it out, looked at boiler never heard anymore. Cold water for whole week for washing, and shower. Shocking. On return Bob claimed one of our cases may not be onboard, as others helped him load the coach. We just replied we would make a claim against Alfa if that is true. Both cases were onboard, after another hour and half wait at service station on return journey. First time with Alfa, never again. Holiday from hell.