Got a phone call a few hours before our holiday telling us the only lift was not working , infact had been out of action several days . We were offered no change of venue or date we had 54 steps to our room . We are all elderly , one using one stick and has balance problems following a stroke one uses two sticks because of rheumatoid arthritis and ankle tendinitis and one has severe heart problems .we had requested showers instead of baths but were not told to go into detail about all our health problems .we were basically told to get on with it . Obviously profit is more important than caring for their clients welfare