Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.69

3.7 Rating 367 Reviews

65 %

of reviewers recommend Alfa Travel

Company Reviews

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Metrics

3.7

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just back from "Historic Houses of Kent". We were pleased with an excellent driver Keith. We enjoyed the trips to Chartwell, Rochester, Canterbury and Penshurst very much. We thought the trip to Tunbridge Wells was a waste of time. The King Charles Hotel was a poor three star hotel-the staff were good but the room was shabby and the dinners were very poor quality. The need to select our meals from a limited menu on the first night was very strange too and we weren't offered any alternatives. The location and area around the hotel in Gillingham was not worth visiting.”

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Posted 5 months ago

“Just come back from Kent historic houses. Good cheerful driver Keith. Really enjoyed the holiday on the whole .Really think there should be more time in each place we visit. Now then the hotel King Charles is not up to scratch. THE TOILET WAS BADLY STAINED, THERE WAS BLOOD ON THE BATHROOM FLOOR, COBWEBS IN BEDROOM AND SKIRTING BOARD IN BATHROOM WAS THICK WITH DUST. PLUS ORDERING OUR MEALS THREE DAYS IN ADVANCE DIDNT WORK OUT EITHER . Would not go back again.”

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Posted 5 months ago

“Holiday to Cavendish Hotel Exmouth from 1st till 7th June . Nice hotel , clean room and good excursions. Staff at the hotel are excellent especially our waitress for the week Storm who was always cheerful. Coach driver Michael also very helpful and kept us entertained with his jokes . A really good holiday .”

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Posted 5 months ago

“Just returned from a wonderful trip to Scotland , stayed in the Waverley hotel in Melrose, wonderful food , staff were amazing special thanks to Morgan our waiter , the managers were lovely , friendly and nothing was too much trouble, yes the hotel needed a v bit of updating but it was all explained to us that it was an on going project , the rooms were warm and clean , the entertainment was good , and our driver Paul Hook was just wonderful , very pleasant and helpful , we will definitely travel with Alpha again ,the trips were good but not a lot in Peebles , the trip to The Royal Yacht Britannia was fantastic and the day trip to Edinburgh was lovely , keep up the good work ,”

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Posted 5 months ago

“Had a lovely 5 day break in Northumberland with Alfa travel. The Holiday Inn at Jesmond was very clean and the food was good. The staff were very friendly. The itinerary was good but I would miss out Whitley Bay. Vindolanda is a more interesting fort to visit than Chesters. Our coach driver Jed was very pleasant and obliging. I would definitely travel with them again.”

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Posted 6 months ago

“Self drive but booked to meet coach at hotel. Had very good holiday. Room spotless, walk in shower just what I asked for. Staff were all great. Will certainly go back to the Queen's hotel.”

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Posted 7 months ago

“Alfa travel always make me happy I've been on about ten 5 day hols can't fault them .Last one was to Eastbourne great hotel as was food and entertainment a special mention for our server Stevi a delight hard working efficient and friendly lady.And drivers Darren and Carl A slight criticism the manager and his staff seemed officious.And tended to be overcareful with the coffee in the room we told them we needed some they gave us two sachets.Still we had a great time and met some lovely people thanks again Alfa your number is in my phone”

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Posted 7 months ago

“As a first time traveller with Alfa I really enjoyed my trip to Newcastle and Holy Island. Lee our driver was knowledgeable and helpful. However I was disappointed when the hotel was changed to the Holiday Inn as I had heard such good reports about the Alfa Leisureplex Hotels and of course there was no evening entertainment. Holy Island was great but it was a shame not to see Hadrian's Wall itself. I would have preferred a trip to include Housesteads Fort (on the Wall) and Vindalanda rather than Chester Roman Fort.”

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Posted 7 months ago

“Just came back from Cornwall ,Chris our driver was excellent ,the knowledge was superb,he was perfect in every way ,polite ,helpful nothing too much trouble ,I’ve never experienced a driver like him,he is a credit to your company ,hotel Eliot was very good ,hotel ,staff food and drink excellent,we went on all tours ,worth every penny ,we were a group of nine from Liverpool celebrating my sisters 70 th birthday ,we had a ball ,thank you.”

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Posted 7 months ago

“My adult daughter was taken ill on the journey to the Hotel and admitted to Bangor Hospital for an operation. Thus, my four days at the Hydro Hotel, Llandudno was extended to twenty four days and the staff looked after me VERY well. I would like to commend Zoltan, the assistant manager and Konsantin, the manager, for their continuous support Finally thank you to Louise Baker, customer support who arranged our safe journey home to County Durham”

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Posted 7 months ago

“Did not have a bad experience just returned from a lovely holiday porthcawl seabank hotel my friend and myself had a lovely time hotel very nice staff very good and most of all our driver Steve the best so polite caring nothing too much trouble he made our holiday a credit to your company well done Steve and team at seabank from Mrs sedge and Mrs lewis”

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Posted 7 months ago

“Stayed at Queens in Eastbourne last week. Hotel is dated but very well run. Food was very good and the rooms clean. I was on top floor (5) but the lift is brilliant and very reliable. Holiday spoilt by the strong sea breeze every day. Went to Hastings on Thursday but this town is dreadful so don't go. Otherwise all ok. We had a good driver. Hotel is in a great position. Get your cuppa in the Victorian tea room on the pier 5 minute walk. It's nice on there.”

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Posted 8 months ago

“Was at the Queens hotel blackpool 28th March had a lovely time staff was friendly food was nice had a great driver Joe kelly he was so helpful would definitely recommend”

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Posted 8 months ago

“Returned from. Exmouth on Saturday 29th March . Our driver Peter, was fantastic , full of knowledge and made us laugh a lot. The Trips out were excellent.The Cavendish Hotel was lovely, clean, friendly and the food was lovely.The evening entertainment was generally very good. All in all we had a great holiday.”

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Posted 8 months ago

“Had a great holiday at the Queens hotel blackpool can't fault anything about it the hotel was great the driver Joe kelly was excellent very helpful”

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Posted 8 months ago

“Just got back from the Regina hotel Torquay. Wonderful hotel in a good location, great staff, delicious food, my room warm and clean with a view of the sea. Loved the shower just moved the dial and plenty of hot water. Our driver Russell was so kind and helpful. He is a credit to Alfa.”

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Posted 9 months ago

“Spent 5 days at Eastbourne early February for husbands birthday. Lovley hotel fantastic food and great service. Nothing was too much trouble. Trips out were great. Driver Stuart was very informative about the local area. Would recommend.”

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Posted 9 months ago

“Very poorly maintained place. The guy in charge of maintenance and building repairs is definitely getting a back hand. Very shady work.”

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Posted 9 months ago

“We have been going with alpha travel for over fifteen years ,never .disappointed. we go to Blackpool in feb 2025 ,to celebrate my sister who I lost through cancer but she loved going to the shoe shop round the corner from hotel ,will be sadly missed but we will see all our friends at queens hotel cannot wait.”

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Posted 10 months ago

“Christmas at Cavendish Hotel- Exmouth. Positives-Hotel was very well run,meals were excellent,all staff brilliant, Many gifts from Santa.Management did generally a good job.Negatives- Boiler broke down day we arrived so b-- cold, blankets were supplied to some heaters for others, Steps to front very difficult for elderly,disabled,bad eyesight problems, lift very temperamental, door keys again hit and miss, not really disabled friendly hotel. Hotel needs a lot of TLC. Undergoing work for 6 weeks from 3rd Jan-needs a lot of attention. Our main Driver Clive was brilliant even though unwell so 100% review for him. Our Feeder driver was rude /arrogant didn't even introduce himself,totally insulted at least one lady passenger.Not what you expect from Alfa drivers ? Summing up --Can't give 5 star rating although staff were excellent, Hotel not so good ,many problems with an old building, major works need doing for elderly /disabled/poor eyesight guests.”

Helpful Report

Posted 11 months ago

Alfa Travel is rated 3.7 based on 367 reviews