Just got back last night from a holiday at the Queen's Hotel in Eastbourne. It didn't start to well when the feeder bus was half an hour late and where we have to wait is on a footpath with no shelter. Boarded the bus to find 2 ladies in our seats booked directly by phone to you. Told Graham the driver who said it wasn't his fault but they were already there so there was a double seat opposite the toilet so just sit there instead. Couldn't understand how it happened as for the last 5/6 years we have had 5 holidays every year. Never mind we did as we were told and got settled in seats 39/40. However when we got to Leeming Bar the 2 passengers who got on told us we had to get out of the seats as they had them booked. Again we had to move this time to seats 43/44 just in front of the back row, so we had moved seats 3 times in about an hour!! We were on our way to Eastbourne and had a couple of stops on the way and looking forward to getting there. When we arrived we were welcomed by the lady on the reception desk who was very nice. We were all given our room cards with room numbers and meal times. We asked for a room with a view and had room 508 on the 5th floor. The room was very big with a lovely view onto the pier and along the beach. Room was a little scruffy with the wallpaper peeling in places and the linings of the curtains all torn. The beds were very comfortable and we slept very well. The breakfasts were lovely with loads of choice and evening meals were nice as well. Service in restaurant was very good and quick. Steven our waiter was brilliant he was so helpful and friendly he is a credit to the hotel. Trips on the train and to Hever Castle and gardens were lovely and even better as the weather was great. Also enjoyed the sightseeing bus ride. All in all we had a lovely time despite a couple of hiccups at the start. We made some lovely friends as well. Now looking forward to our last holiday of the year to festive break to Fort William. Already booked our 5 holidays for 2026.