On the 23rd July 2025 I booked the above holiday in good faith, I did this through your reservations team directly & purposely asked about parking and was assured there was ample parking. On arrival (Saturday 23rd August) it was obvious that the carpark was very small only accommodating 7 cars, when questioned at reception they advised me that this was the only carpark & staff used it as a priority & if there was any spaces left then hotel guests were then free to park there!! This was the first of many complaints that arose on our short stay at the Imperial Hotel, Ilfracombe. I will start with the positives:- 1. Hotel reception was basic but pleasant. Community area & bar well decorated & looked after. 2. The first restaurant was pleasant but the one at the back was very claustrophobic, no windows, no atmosphere, very much like a school canteen. 3. Staff were lovely, very friendly & polite particularly Sarah on reception & Ethan the waiter. 4. The evening entertainment was adequate. (We were told that the above areas that I have mentioned had not long been refurbished so it was no surprise that they were more acceptable than the rest of the hotel!!) Negatives:- 1. Although the manager was pleasant & polite I feel she was a little inexperienced as she had no adequate or any positive comments to make to us. 2. The bedroom (which did have a sea view) was very very dated, not clean at all, sweets, wrappers, dust etc was found under beds & behind bedside cabinets. 3. The bathroom too was very dated, the bath & the shower screen were covered in rust & grime. 4. The short time we were there our room was never serviced & when we reported this to the manager she apologised, said she would deal with this & check every day that our room had been serviced - this never happened. 5. On our first night the toilet got blocked, when reported it was looked at whilst we out for the day, that night the bottom of the toilet leaked badly, we put towels down & reported it first thing. Once again whilst we were out somebody came and put sealant around the bottom (a job very badly done). Upon our arrival back to our room later on that day our bedroom door had been left wide open with all our personal belongings there for anybody to find plus the bathroom floor had not been cleaned it was still covered in brown stains (obviously the manager never checked as previously promised)- disgusting!! Once again we reported all this to the manager who shrugged her shoulders & asked what we would like her to do!! 6. The food was atrocious, I think prison food would have been better, one night we even resorted to eating out at Wetherspoons! (The breakfast was not as bad, not a lot of choice but adequate). To say our holiday was ruined is an absolute understatement, so much so we left on the Wednesday (27th) morning & found alternative accommodation out of Ilfracombe. It has taken us over a week to get over this ordeal & for me to actually face putting my complaints in writing, it has been like reliving a nightmare. Some of these complaints were not just our experiences other guests felt exactly the same but were restricted because they had come by coach. I would also like to add that my friend & myself will never ever be booking a coach or self drive holiday again with Alfa & needless to say we would not recommend you to anybody else, our experience has been so bad it has made us very wary about who we can now trust when seeking holiday accommodation etc.