Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.70

3.7 Rating 385 Reviews

66 %

of reviewers recommend Alfa Travel

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3.7

Based on 385 reviews

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Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went for 8 day holiday to Fort William-Croit Anna Hotel. Excellent driver called Tim who was friendly. calm and caring. Hotel was very run down and desperately needs updating. Our room was cold. smelt and was filthy. Mould and damp on walls, skirting boards, filthy curtains with holes in, holes in walls. Mould on carpet. leaking windows —-wallpaper peeling off walls with the damp. Manager (who was extremely rude and abrupt) told us that no other room was available so we were stuck with it. This company owns this hotel and I think it’s unsuitable for human habitation. Food was mediocre and very small portions. Staff in restaurant very pleasant and quick. Reception and lounge have been refurbished but not rest of hotel. It is dreary and miserable looking outside. Have made numerous complaints to company but as yet they will not reply to me. They will only communicate via emails apparently. Quite a different story when we were booking however! Our experience with this coach company has been absolutely awful. Photos are of our room. (Number 100)”

Helpful Report

Posted 7 months ago

“Dear alfa travel the holiday to great yarmouth from 27th oct to 31st oct 2025 was great one ok now the journey home it was a nightmare we was stuck at traffic accident for an hour and 25 mins we left the hotel for 10am and I didnt reach the service station until just after 5.15pm then there was a 45 min delay as well I didnt get home until after 10pm at night far far to late and to long on the coach. We didn't get to Grimsby until 21.35pm. Another passenger complained that they did Devon and they didnt get home until the next morning they was on the coach for over 14 hours. Hotel was ok not the best I have been on a few faults with things and also on 2 3 occasions food was over cooked and burnt and not pleasent sometimes that it was very hard to eat. There was a arguement as well inside the restaurant with involving two members of staff both female shouting at each other while I was sat eating I was number table 48 and room number 117. Hotel lovely and clean but it had problems with carpet and walls the service and staff was excellent and plenty of food and drink couldnt have been more helpful and friendly and Tony our coach driver was informative helpful and really lovely person I hope to have him as our coach driver again one day. The excursions was excellent bar staff did excellent job with serving drinks and doing other jobs the manager mocked in and did both manager job receptionist work at the same time. Lots to do in Great yarmouth lovely destinations for all seasons and I would love to come again”

Helpful Report

Posted 7 months ago

“I didnt like the hotel night porter at new beach hotel I found him very unplessent and rude to me just came downstairs one morning to do some reading the way he spoke to me he had a bit of a attitude. Waitress yesterday was good but twice now entertainment singers has been late coming I was waiting an hour for the female singer to come on. Its either to hot or to cold in bedroom please get heating sorted out although all good hotel good food and excellent bar staff but it's the hotel needs updating in certain places it's not nice to see big black Mark's on the walls I stayed here on 27th oct with alfa coaches”

Helpful Report

Posted 7 months ago

“The only slight let down was the hotel it had really bad Mark's on the walls and some paint or plastering peeling of in the hall way and certain parts of the hotel. Coach driver very good he was called Tony. Went to Great yarmouth and stayed in new beach hotel it's fine to lay your head we had room 117 went with my partner really long journey since 7.30am and didnt get to the hotel until after 5pm only had service station and Springfield in stamford stops there should have been another stop in the middle of that we was caught up in traffic accident that took another good 25 30 mins to the journey. Room clean excellent service as always we was looked after well lovely food cant complain. Stayed in great yarmouth on 27th oct 2025”

Helpful Report

Posted 7 months ago

“Returned home yesterday from a great 5 days at Queens Hotel, Blackpool and couldn’t fault anything - and I’m a seasoned traveller, both coaches and cruising. Our coach driver Debbie was a local, and full of interesting facts, as well as being a very good driver. Our room was clean and comfortable, as was the rest of the hotel. Good selection of foods for breakfast and dinner, and full marks to our waiters Kevin and Steve, always happy to serve! Added to all the above, we enjoyed too the excursions provided. For the holiday price paid, we were very pleased with everything and I’d definitely return to Blackpool, hopefully next year perhaps. This was my fourth trip to Queens at Blackpool.”

Helpful Report

Posted 7 months ago

“Just had five lovely days in western super mare hotel and food was brilliant, days out were great, stuff in hotel were all brilliant. I like to Thankyou to our driver Steve t who was brilliant the whole time , not to sure about his bad jokes lol , and thanks again for a fantastic holiday Steve t x”

Helpful Report

Posted 7 months ago

“The driver was rude made his own schedule with changing times to suit himself we have been travelling with Alfa travel since they started out and never had any problems”

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Posted 7 months ago

“We had a wonderful day tour to Peggy's Cove, Lunenburg and the Titanic Cemetery. Our guide was Arjun Lal and he was so kind, considerate and very informative. Great driver to! Great experience. Thank you, Terri & George Clark.”

Helpful Report

Posted 7 months ago

“It was my first experience of a bus tour package holiday and I thoroughly enjoyed our trip to Blackpool on the 3rd of October, 2025. I would like to leave a very special thanks to our amazing Coach Driver, Christine. She was brilliant. Very friendly, polite, helpful, considerate, knowledgeable, informative, approachable and accommodating, very funny and an absolute joy to be around. I don't believe my first experience of a Coach Holiday would have been quite the same without her. thanks Christine!!”

Helpful Report

Posted 8 months ago

“Just got back from fort William, fantastic short break very good value for money. Accommodation was good, nice room and very clean . Meals were good and adequate, nobody starved. The electricity went off on Friday night due to storm Anna and wasn’t expected to go back on till Monday.The hotel still made sure everyone had their evening meal and arranged for the coaches to take everyone home on Saturday morning. All the staff did a fantastic job under the circumstances and Alfa travel are refunding everyone for the lost day and even arranged taxis to take people home which they paid for. All this through no fault of their own. We thoroughly enjoyed the holiday and definitely recommend them to anyone”

Helpful Report

Posted 8 months ago

“Brilliant holiday with Alfa travel. Our coach driver Debbie was brilliant. The accommodation just a little tired, the food was excellent. Will definitely book again.”

Helpful Report

Posted 8 months ago

“The coach provided wasn’t suitable for the long journey. There wasn’t enough leg room and no trays on back of seats. The driver was disappointing as he knew nothing about the area we were in or going to. He talked none stop of nothing but drivel. The holiday itself was good”

Helpful Report

Posted 8 months ago

“Alfa Travel trip to Cliffe Norton Hotel Tenby the oitside of hotel needs money spending on it The inside was the ok but need new chairs and carpit in louge my bed room was small and need a refufb food was ok but not the best Some evening veg was rock hard ! I think you for got to cook it ! Lots of veg going back on plates ! What a waste ! Sad 🙁 Trips out where good draver ok but not been before so did not kowe anyyhing !”

Helpful Report

Posted 8 months ago

“Me and my husband have just come back from an 8 day holiday to Newquay the hotel and staff are lovely especially the ones who served our meals. Blonde foreign lady didn't get her name was really lovely But most of all our driver Chris was amazing and made our holiday ,very informative friendly abd helpful well done chris xxxx”

Helpful Report

Posted 8 months ago

“The coach driver Tim was helpful & happy & a very good driver. The Metropole Hotel is a mixed review, the room & beds very comfortable if tired, the bathroom was the letdown, broken glass shelf which I considered dangerous, toilet had a broken seat & shower over bath leaked water everywhere the bath had a shower mat but should have been a bath mat for safety having said all that All the hotel staff were 1st class & the food excellent which made our stay a happy one. We are definitely booking with Alfa travel for 2026. On the whole we had a good holiday.”

Helpful Report

Posted 9 months ago

“On the 23rd July 2025 I booked the above holiday in good faith, I did this through your reservations team directly & purposely asked about parking and was assured there was ample parking. On arrival (Saturday 23rd August) it was obvious that the carpark was very small only accommodating 7 cars, when questioned at reception they advised me that this was the only carpark & staff used it as a priority & if there was any spaces left then hotel guests were then free to park there!! This was the first of many complaints that arose on our short stay at the Imperial Hotel, Ilfracombe. I will start with the positives:- 1. Hotel reception was basic but pleasant. Community area & bar well decorated & looked after. 2. The first restaurant was pleasant but the one at the back was very claustrophobic, no windows, no atmosphere, very much like a school canteen. 3. Staff were lovely, very friendly & polite particularly Sarah on reception & Ethan the waiter. 4. The evening entertainment was adequate. (We were told that the above areas that I have mentioned had not long been refurbished so it was no surprise that they were more acceptable than the rest of the hotel!!) Negatives:- 1. Although the manager was pleasant & polite I feel she was a little inexperienced as she had no adequate or any positive comments to make to us. 2. The bedroom (which did have a sea view) was very very dated, not clean at all, sweets, wrappers, dust etc was found under beds & behind bedside cabinets. 3. The bathroom too was very dated, the bath & the shower screen were covered in rust & grime. 4. The short time we were there our room was never serviced & when we reported this to the manager she apologised, said she would deal with this & check every day that our room had been serviced - this never happened. 5. On our first night the toilet got blocked, when reported it was looked at whilst we out for the day, that night the bottom of the toilet leaked badly, we put towels down & reported it first thing. Once again whilst we were out somebody came and put sealant around the bottom (a job very badly done). Upon our arrival back to our room later on that day our bedroom door had been left wide open with all our personal belongings there for anybody to find plus the bathroom floor had not been cleaned it was still covered in brown stains (obviously the manager never checked as previously promised)- disgusting!! Once again we reported all this to the manager who shrugged her shoulders & asked what we would like her to do!! 6. The food was atrocious, I think prison food would have been better, one night we even resorted to eating out at Wetherspoons! (The breakfast was not as bad, not a lot of choice but adequate). To say our holiday was ruined is an absolute understatement, so much so we left on the Wednesday (27th) morning & found alternative accommodation out of Ilfracombe. It has taken us over a week to get over this ordeal & for me to actually face putting my complaints in writing, it has been like reliving a nightmare. Some of these complaints were not just our experiences other guests felt exactly the same but were restricted because they had come by coach. I would also like to add that my friend & myself will never ever be booking a coach or self drive holiday again with Alfa & needless to say we would not recommend you to anybody else, our experience has been so bad it has made us very wary about who we can now trust when seeking holiday accommodation etc.”

Helpful Report

Posted 9 months ago

“Had another lovely holiday to Shanklin Isle of Wight. Staff services were great, room great with sea views. Driver Dave was great and informative. Thanks again Alpha for another fantastic holiday.”

Helpful Report

Posted 9 months ago

“Staying at the Regina hotel in Torquay. It's the worst hotel for disabled people I have ever been to, there are so.many stairs to combat, even though there is a tiny four person lift. Also noisy from the bar area entretainment, if you can call it that. Won't bother coming back”

Helpful Report

Posted 9 months ago

“Alfa Travel - Cliffe Norton Hotel Tenby -Disgusting company without care or responsibility Hotel arrival could not have been more shocking. When booking it was clear and specific on room requirements, this was also confirmed after booking and prior to arrival. It was nothing special about the requirements and should easily have been dealt with, however this was declined and most certainly not dealt with, also a refusal to supply the head office CEO name or contact details. The rooms were not next to each other or even close, bear in mind we were there to accompany an elderly 82 year old who was charged an excessive amount given the closet of a room allocated, this was barely big enough for a small bed only also up several flights of stairs. The other room I can only suggest is some kind of converted area, most likely a female toilet. It was not quiet, it was dark, attached to male hotel toilets and shared the access door to the male toilets with a make shift sign on an A4 sheet of paper stuck to the door. The room had two very small windows that were not suitable or even both reachable, had horrid blinds to prevent total exposure of being viewed from the windows by the lift. The other no view at all and right on top of a flat roof and gulley. If the windows were open the nice sound of the hotel extraction systems from kitchen and likely the heating were very apparent, the hotel toilets in constant use and cleaned after midnight. The Bathroom was fine, however the shower was not thermostatically controlled and therefore varied pressure and temperatures (this I learned was apparent and experienced by several others in different rooms) meaning showering not pleasant and could be either cold, Luke warm, warm, or scalding during each showering experience. The smoke detector fitted at the end of bed was constantly flashing a bright light approximately every minute, the rain water pipework not connected and water gushing loudly onto the roof space, also window allowed rain in as so close to the flat roof. All sent to CEO of Alfa Travel Ltd, they confirmed receipt and confirm a response in 30 days. To conclude sleep and accommodation were extremely poor, not fit for purpose in many ways. Clearly rooms should not be used for paying guests and charging extra. Note also made aware of others booking very last minute and getting double room for single occupant. Jan the manager of Cliffe Norton Hotel Tenby is clearly care free, unprofessional and a pure liar. This may well conform to company policy and seemingly acceptable by Emma Russel Plus points - Majority of staff very pleasant and hard working. especially noticeable in the dinning room. Sleep quality is a minus 10 and Alfa care even poorer. It appears Alfa Travel actions and responses may have to form a huge consideration for booking next one. Alfa Travel complaints procedure is to lie, deny, ignore, not take any responsibility and instead reply saying the company policy is not to accept any abuse or aggression (none of which was most certainly given by any of our party) and that the decision is to not take further bookings which would be unlikely in any case based on this. This is the most unprofessional customer services ever and unacceptable. I have asked again for CEO to Emma Russel to reply as so far she has not and instead instructed someone else who simply came back with unacceptable nonsense. I wonder what they said about the poor chap Roy who was quite badly injured by a faulty lift. Perhaps he was ignored or accused of other things. Have photos but site would not upload”

Helpful Report

Posted 9 months ago

“29th Aug. ABBA voyage break Kim our driver was great, lovely hotel, staff very helpful. Breakfast ok. But what let it down was the awful dinners, had better school meals. Dry and tasteless. I would look into it, because it's not good for your company”

Helpful Report

Posted 9 months ago

Alfa Travel is rated 3.7 based on 385 reviews