Coach company Grayway contracted by Alfa Travel for Torquay holiday, Hotel Metropole, September 2021 with extremely rude and disrespectful driver Geoff! Geoff left early on one of the included day trips leaving us behind and when telephoned by the hotel reception, refused to turn back to collect us even though he’d only been gone a few minutes saying he was on a duel carriageway which was later disproved by the couch tachograph. When we approached Geoff and asked why he’d left early and not returned he became extremely petulant, was rude and aggressive in manner showing no concern whatsoever regarding our spoiled day and even laughed saying we owed him an apology before walking away. Alfa passed our complaint on to Grayways Management who took no action saying that their braver was a jovial character and refused to take the complaint seriously and offered no apology saying only they considered it out of character. Alfa eventually offered us £10.00 each, total £20.00, in compensation for the missed trip saying they will monitor the driver Geoff in future. We are appalled at the apathetic attitude by the Grayway management to our complaint and their protective stance toward their driver which we find totally inconsiderate as well as unprofessional. We are in our 70s and 80s and found this very upsetting and distressful on what should have been a relaxing and carefree holiday and feel that the driver Geoff let’s the side down against Alfa’s own, employee drivers who have always been pleasant, courteous and helpful. Truly. Mr Stephen Taylor. Southport.